I've done multiple locations for Coyle at their medical clinic client. I've always made appointments so I would not be stuck waiting for hours.
I stupidly took one yesterday that said I could not make an appointment as they wanted to evaluate the walk in experience. I built a route around this highly bonused shop. I tried calling the location the day before multiple times to gauge just how busy they were.They never answered the phone. I did however get the phone tree asking me what I wanted to do. I requested repeatedly to talk to the location I was going to visit and they never answered.
I went online to see if I could book an appointment at 1:30 AM and couldn't. This should have been my first red flag.
When I arrived at 2:30, the receptionist said they were not taking any more walk ins and that I should show up at 7AM and wait in line or go online at midnight and make an appointment.
When I e-mailed the scheduler while I was at the location, they told me to go online immediately and make and appointment. Again, none were available.
I was awarded another bonused location but I won't do it if I have to drive 3 hours to do it if this one I drove 2 hours to isn't approved.
Coyle takes forever to approve their shops so I guess I'm stuck and just want to warn others.