Marketforce not liking bad feedback

Did a shop for a fast food location and gave negative feedback due to poor service and meal.
Despite reconfirming my feedback as per the report was accurate Market force would not pay because the client had challenged the report.
So what is the point ? do they only want positive feedback to be given to there clients.
Shabby.
Food crap there generally anyway !

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What aspect of the report did the client challenge? (The timing, cleanliness, order accuracy, etc..)
I've often given negative feedback on some aspects of some shops (just this week, in fact), and I've never had an issue with MarketForce having a problem with it. I wonder if it's just specifically the location you did and a belligerent client. Or did the client claim to have a video showing something contrary to your report? (Not saying your report isn't accurate, but wonder if the client "pushed" MF with that claim.)

I honestly don't think this is MF's standard practice, but I'm sure I don't do as many shops for them as a lot of other folks here, so I could be wrong. .

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
You would think that bad feedback is more valuable than good feedback, since bad service can lose customers permanently and the feedback will show them where improvement is needed, but there are some companies that will block shoppers from a client for bad feedback.
Good feedback or bad feedback, any feedback is useful only if it shows evidence of no prejudice. I worry when a shopper says in forum, "Food crap there generally anyway !" If the shopper went in expecting 'crap' there is not much likelihood of positive feedback without a miracle. Objectivity is what is needed. Positive and negative comments need to be balanced. If absolutes such as 'never' or 'always' are used in reporting, it makes a report subject to being questioned as not a report on this and only this visit.
The reports are written so that the feedback is positive. If there is anything wrong at the location, the shopper has to take action to get it corrected. The same goes for service.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

The reports are written so that the feedback is positive. If there is anything wrong at the location, the shopper has to take action to get it corrected. The same goes for service.

This is pretty much true for the large client of theirs that's discussed a lot here, but not for all of them. The shop I did this past week was for a different client, and there was one aspect that you needed them to correct if it wasn't right (it wasn't, and I had them fix it). But there were at least two other observations that didn't allow for remediation. And both were negative, which I reported objectively.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
@HonnyBrown wrote:

The reports are written so that the feedback is positive. If there is anything wrong at the location, the shopper has to take action to get it corrected. The same goes for service.

I'm not sure that's true? I mean, if a light is burned out or there's garbage lying around, the shopper wouldn't take action to get it corrected. If the service is slow, it's not even possible to get it corrected.

Recently I did a drive-in shop and reported that the tots crumbled apart and tasted like old oil. It wasn't challenged.
I actually complained about a location last week that had the wrong sandwich price posted, even though they do not ask about it in the form. My shop was actually accepted faster than it usually is. I was pleasantly surprised. Would have been happy to upload a photo if there were a spot for it.

Edited 1 time(s). Last edit at 01/09/2022 05:09AM by MisterBill.
I gave a scathing report on a burger shop where everything service related went wrong, as did the order accuracy. My comments, I think, were well written and succinct. Shop accepted with no questions asked.

sestrahelena
@MisterBill wrote:

Would have been happy to upload a photo if there were a spot for it.

This. I wish they'd allow you to add a photo or two as an example of something not up to standard. I did a different type of shop, and the restroom log was upside down on the back of the sink, not on the door, and nothing was written on it. Not in the last 20 minutes, not ever. And there was a large drink cup sitting on an end table in the waiting area. And no attendant anywhere to be seen inside the facility. I took photos of the two infractions, and was going to try to upload them in the "images" part of the report, but figured they might not really want to have them.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
You can upload as many photos as you want to marketforce. they do look at them, even if they aren't linked to questions. in fact, for one of their fast food shops they insist that you upload ALL of photos you took, and link the relevant photos to their questions. Sometimes I take several pictures of the food before I take one that I want to use, ALL of them get uploaded. same goes with their gas station shops, I upload EVERY SINGLE PICTURE, even the extra, "just in case" pictures.
If something are terrible bad I am attaching photos of such things. I did it for many shops and that is the proof that matching with my report.

Shopping Eastern Pennsylvania since 2009
Between the dozens of highly critical shops I've done for this MSC and specific client, all approved without issue, and the fact that the OP never returned to clarify their post, it's pretty clear we didn't get the whole story here.

Edited 1 time(s). Last edit at 01/11/2022 09:49PM by NinS.
If you are talking about the drive in shops, I do them quite frequently. I have given negative feedback based on my observations and food quality. Never had a shop rejected. I was questioned once because the location insisted that there were no black marks on their sidewalks, but I had photos to back up my answer.
@Morledzep wrote:

You can upload as many photos as you want to marketforce. they do look at them, even if they aren't linked to questions. I upload EVERY SINGLE PICTURE, even the extra, "just in case" pictures.

Thank you for this info! I knew I could add photos other than the receipt, but I wasn't sure if MF would care or would even look at them. Now that I know they do, I'll be sure to upload shots of anything that is "off," even if not related to a question.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
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