They have some terrible business practices that I want to warn you all about. The first incident is when I had a confirmed appointment and drove 2 hours for a well-paying shop. I booked the appointment but was not put on the calendar of the leasing agent on that day. When I got there, she was busy doing a tour and had another tour after that; therefore, I could not do the shop. Thank goodness I had created a route and got some money for the long drive. EPMS would not pay me anything, even though they have the recorded call with my appointment being confirmed. I saw in the notes that the reason I did not get a partial payment was that the client suspected I was a shopper. They NEVER said that to me one time... I gave them one more chance and did another local shop with them. This is a new client and the leasing agent and property manager both said they had just taken over management of this property about a month ago. When I asked for a business card or other POV, they did not have any because this was a new property for them and they had not received them yet. So, I asked them to write their contact info on some paper, which is what a seasoned shopper would always do, and most companies will accept that. EPMS kept saying upload back up documentation over and over again after I clearly explained this situation to them in the report and via emails. What didn't they understand? They asked if I took a picture of a property sign, no I did not and that was not in any guidelines that I read. I got the contact and rental requirements written on a piece of paper and I knew 3 employees names and jobs. They just said they will accept my report, but my pay is deducted in half. WHAT??? How is it my fault their client didn't have business cards, price sheets, or a floor plan? This company is very shady. They wouldn't pay my friend for a video shop because she forgot to do the phone call. However, in my case I followed all of their guidelines and they are still stealing my money for services I rendered to them, which they are getting paid for. I am going to contact the Labor Department of my state and in Texas and file complaints and will never work for them again. They just lost a good video shopper.