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Sentry Marketing

March 13, 2022 04:17PM
I applied for a pizza delivery shop. The shop required certification. I took the test and got 100%. Last time I looked, my status was still "applied". Today I got an "overdue" email. Never got any previous emails that it had been assigned. Today it is listed as "overdue" but also has a message that says I must accept the shop in order to complete it and enter the report. Don't they send out any kind of notification if a shop goes from "applied" to assigned?
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More Discussions About Sentry Marketing Group (All Companies)
March 13, 2022 11:36PM
I think I have done 1 shop for them in my 15+ years of doing shops. I found taking a test to prove I can do a shop to be lame. Just because I pass their "test" does not ensure I will do the shop correctly.

Sorry, I can't tell you how they notify shoppers of assignments. I would expect it would be thru email. I'm going to ask this, but I want to assume you did check your spam folders. I have both yahoo and gmail accounts for shopping and find that gmail is more reliable than yahoo. Not sure which service you are using.
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March 15, 2022 06:15PM
Hello,

This sometimes happens, first please make sure you have greenlit the Sentry email address so they will not go to spam.

Second, check your notifications. If your notifications are turned off in Gigspot or Sentry (depending on how you shop) you will not receive an email that you were assigned a shop.

If you email the helpdesk help@sentrymarketing.com when this happens we will be happy to assist you and look into this for you.

Also, the pizza shops are pretty flexible with the dates so if you miss you were assigned or missed a notification that you were assigned just let us know and most times it can be rescheduled.

Susan

@lkshopper52 wrote:

I applied for a pizza delivery shop. The shop required certification. I took the test and got 100%. Last time I looked, my status was still "applied". Today I got an "overdue" email. Never got any previous emails that it had been assigned. Today it is listed as "overdue" but also has a message that says I must accept the shop in order to complete it and enter the report. Don't they send out any kind of notification if a shop goes from "applied" to assigned?

Susan
Director of Operations
Sentry Insights and Marketing
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March 15, 2022 06:21PM
Hello,
I thought since I was here I would respond to this too. smiling smiley

We have relaxed some of the certification requirements for some shops but we do find that when we removed the certifications we have many more rejected shops.

The certifications are not really there for us, it's to reinforce the important parts of the shop that could get the shop rejected. It also reduces the number of flakes since when you spend an extra 10-15 minutes doing a certification we have found the shopper is more vested in getting the shop completed.

The great part of mystery shopping is you are your own boss and can work with the companies you want to work with and do the jobs you want to do. While we would love to have you back and try us out again, we respect your decision and your opinions.

Have a great rest of the week, is this week going crazy fast, or is it just me?

Susan


@hbbigdaddy wrote:

I think I have done 1 shop for them in my 15+ years of doing shops. I found taking a test to prove I can do a shop to be lame. Just because I pass their "test" does not ensure I will do the shop correctly.

Sorry, I can't tell you how they notify shoppers of assignments. I would expect it would be thru email. I'm going to ask this, but I want to assume you did check your spam folders. I have both yahoo and gmail accounts for shopping and find that gmail is more reliable than yahoo. Not sure which service you are using.

Susan
Director of Operations
Sentry Insights and Marketing
Reply
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