@salisburync wrote:
Sometimes, I cross my fingers and "hope" for a strong connection when uploading ALL of those photos..... one at a time. With a bad connection, like I have at my home, it takes up to two minutes to load a single photo, so, y'all can do the math.,...a shop with infractions takes a lonnnnnng time to enter. I have resigned myself to entering them all from the road, and just "hope" for a strong connection.
@thunderdeacon wrote:
It took 6 days for my four shops to get edited. I received a nine on all four of them, and I did not get any feedback as to why I got at 9 as opposed to a 10. These were not particularly difficult, so I am disappointed that I did not get a 10. I wish they would have let me know why I got a nine so I can correct it in the future.
@thunderdeacon wrote:
It took 6 days for my four shops to get edited. I received a nine on all four of them, and I did not get any feedback as to why I got at 9 as opposed to a 10. These were not particularly difficult, so I am disappointed that I did not get a 10. I wish they would have let me know why I got a nine so I can correct it in the future.
@patman9760 wrote:
You might count it as lucky that they didn't tell you why you got 9's. I didn't do any of this brand but did some other gas stations for the same company last week. Got a 10, four 9's, and an 8 for six shops on the same day. I emailed every editor except the one that gave me a 10. One editor said I was too white glove (8), another said I missed some grime (so I wasn't white glove enough - two 9's), and apparently now you are supposed to blur the faces for the required employee and self-photos (all editors that replied). Still haven't heard from the other two editors but I think I'm more confused now than I would have been if I'd never emailed them
@thunderdeacon wrote:
It took 6 days for my four shops to get edited. I received a nine on all four of them, and I did not get any feedback as to why I got at 9 as opposed to a 10. These were not particularly difficult, so I am disappointed that I did not get a 10. I wish they would have let me know why I got a nine so I can correct it in the future.
@Notme2021 wrote:
I got a SEVEN on another brand for missing “ONE infraction” but the editor didn’t say what infraction, and when I wrote back I got the reply that they can’t give detailed feedback and to watch the Fred video on ratings. Pretty sure the Fred video (haven’t watched it in ages) says that an 8 means one major error or several minor ones or something like that. Missing one infraction isn’t even “major” and I received a seven. Anyway, like I said they seem to be lowering ratings for no good reason and also lowering fees. And almost every editor says why the rating is what it is, especially if it’s lower than a 9.
@patman9760 wrote:
Did they return the evaluation to you? I got a 7 on one - that video says that if a survey is ever returned, 7 is as high as your score can go. I left a face visible, survey was returned with the demand to “Crop out the face” and that made anything higher than 7 impossible.
@Notme2021 wrote:
I got a SEVEN on another brand for missing “ONE infraction” but the editor didn’t say what infraction, and when I wrote back I got the reply that they can’t give detailed feedback and to watch the Fred video on ratings. Pretty sure the Fred video (haven’t watched it in ages) says that an 8 means one major error or several minor ones or something like that. Missing one infraction isn’t even “major” and I received a seven. Anyway, like I said they seem to be lowering ratings for no good reason and also lowering fees. And almost every editor says why the rating is what it is, especially if it’s lower than a 9.
@Notme2021 wrote:
First of all, I’ve gotten 10’s after having a report returned.
But no, it wasn’t returned. She said there was one infraction that I missed but that she can’t tell me what it is. Totally ridiculous. She spent as much time typing “you missed 1 infraction” as she would, “you missed graffiti on pump 1” or whatever.
@patman9760 wrote:
Did they return the evaluation to you? I got a 7 on one - that video says that if a survey is ever returned, 7 is as high as your score can go. I left a face visible, survey was returned with the demand to “Crop out the face” and that made anything higher than 7 impossible.
@Morledzep wrote:
I don't remember specifically if it was Ipsos or not. But I have gotten 10 on shops that were returned to me. And it wasn't very long ago.