Initial Analysis of New Ipsos Gas Station
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You might count it as lucky that they didn't tell you why you got 9's. I didn't do any of this brand but did some other gas stations for the same company last week. Got a 10, four 9's, and an 8 for six shops on the same day. I emailed every editor except the one that gave me a 10. One editor said I was too white glove (8), another said I missed some grime (so I wasn't white glove enough - two 9's), and apparently now you are supposed to blur the faces for the required employee and self-photos (all editors that replied). Still haven't heard from the other two editors but I think I'm more confused now than I would have been if I'd never emailed them 
It took 6 days for my four shops to get edited. I received a nine on all four of them, and I did not get any feedback as to why I got at 9 as opposed to a 10. These were not particularly difficult, so I am disappointed that I did not get a 10. I wish they would have let me know why I got a nine so I can correct it in the future.
Well I used to frequently have the same editor on the same report say I was too white glove and that I missed dirt and grime.
I’m guessing they’ve been told that the scores are too high since suddenly editors that gave me almost all 10’s are giving me 8’s and so on, with explanation from some of them but not all. If we’re regular shoppers who have done hundreds or thousands and they suddenly lower the ratings and don’t give a reason, then it doesn’t seem to serve much purpose other than to put us down. Lower pay and lower ratings. Then there are always the new editors deducting for silly things, or deducting three points for a small item etc.
I’m guessing they’ve been told that the scores are too high since suddenly editors that gave me almost all 10’s are giving me 8’s and so on, with explanation from some of them but not all. If we’re regular shoppers who have done hundreds or thousands and they suddenly lower the ratings and don’t give a reason, then it doesn’t seem to serve much purpose other than to put us down. Lower pay and lower ratings. Then there are always the new editors deducting for silly things, or deducting three points for a small item etc.
You might count it as lucky that they didn't tell you why you got 9's. I didn't do any of this brand but did some other gas stations for the same company last week. Got a 10, four 9's, and an 8 for six shops on the same day. I emailed every editor except the one that gave me a 10. One editor said I was too white glove (8), another said I missed some grime (so I wasn't white glove enough - two 9's), and apparently now you are supposed to blur the faces for the required employee and self-photos (all editors that replied). Still haven't heard from the other two editors but I think I'm more confused now than I would have been if I'd never emailed them
It took 6 days for my four shops to get edited. I received a nine on all four of them, and I did not get any feedback as to why I got at 9 as opposed to a 10. These were not particularly difficult, so I am disappointed that I did not get a 10. I wish they would have let me know why I got a nine so I can correct it in the future.
Did they return the evaluation to you? I got a 7 on one - that video says that if a survey is ever returned, 7 is as high as your score can go. I left a face visible, survey was returned with the demand to “Crop out the face” and that made anything higher than 7 impossible. 
I got a SEVEN on another brand for missing “ONE infraction” but the editor didn’t say what infraction, and when I wrote back I got the reply that they can’t give detailed feedback and to watch the Fred video on ratings. Pretty sure the Fred video (haven’t watched it in ages) says that an 8 means one major error or several minor ones or something like that. Missing one infraction isn’t even “major” and I received a seven. Anyway, like I said they seem to be lowering ratings for no good reason and also lowering fees. And almost every editor says why the rating is what it is, especially if it’s lower than a 9.
First of all, I’ve gotten 10’s after having a report returned.
But no, it wasn’t returned. She said there was one infraction that I missed but that she can’t tell me what it is. Totally ridiculous. She spent as much time typing “you missed 1 infraction” as she would, “you missed graffiti on pump 1” or whatever.
But no, it wasn’t returned. She said there was one infraction that I missed but that she can’t tell me what it is. Totally ridiculous. She spent as much time typing “you missed 1 infraction” as she would, “you missed graffiti on pump 1” or whatever.
Did they return the evaluation to you? I got a 7 on one - that video says that if a survey is ever returned, 7 is as high as your score can go. I left a face visible, survey was returned with the demand to “Crop out the face” and that made anything higher than 7 impossible.
I got a SEVEN on another brand for missing “ONE infraction” but the editor didn’t say what infraction, and when I wrote back I got the reply that they can’t give detailed feedback and to watch the Fred video on ratings. Pretty sure the Fred video (haven’t watched it in ages) says that an 8 means one major error or several minor ones or something like that. Missing one infraction isn’t even “major” and I received a seven. Anyway, like I said they seem to be lowering ratings for no good reason and also lowering fees. And almost every editor says why the rating is what it is, especially if it’s lower than a 9.
Yeah that’s pretty bad - I wonder if it would help if enough people copied the general mailbox or scheduler (ha!) on some of these inquiries to editors that receive asinine replies. There is no reason for an editor to be secretive and not tell the meaning behind a score unless they don’t have a reason (except maybe to even out a curve).
I just watched that video 2 nights ago because I got a 7 for the first time the other day; it said that if a report is ever returned to you, 7 is as high as you can get. I guess that is up to the editor also.
I just watched that video 2 nights ago because I got a 7 for the first time the other day; it said that if a report is ever returned to you, 7 is as high as you can get. I guess that is up to the editor also.
First of all, I’ve gotten 10’s after having a report returned.
But no, it wasn’t returned. She said there was one infraction that I missed but that she can’t tell me what it is. Totally ridiculous. She spent as much time typing “you missed 1 infraction” as she would, “you missed graffiti on pump 1” or whatever.
Did they return the evaluation to you? I got a 7 on one - that video says that if a survey is ever returned, 7 is as high as your score can go. I left a face visible, survey was returned with the demand to “Crop out the face” and that made anything higher than 7 impossible.
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