Interesting discussion. I had started back shopping last summer after a hiatus, and never had a lot of dealings with Ipsos. Well, lately, I did 20 some odd in a short time. I was happy for the work, but had odd experiences that sent me looking for feedback on the reputation of the company with shoppers. For one issue, the pay was missing for one of the shops during one of the specified time periods. I still haven't got that one reconciled. Then I get an email about a shop being excluded because I didn't update it as requested, the thing is, I could swear that I did. I even have the updated photo. There were like 20 shops all the same, so by #18, you'd think I had the hang of it all. Evidently, some of the editors thought the required screenshots should be one thing, and others something else, so I had most all accepted with a 10 and a couple that needed updates, even though they were the exact same thing, albeit with different shops. I updated the ones that requested changes though.
Then, I get the note on the one that was rejected because they said that I didn't update it in a timely manner, well actually, I did, or I thought I did, but maybe I just forgot to click update after I made the necessary change on the requested screen shot. Make note to self to double check such, and include the updates in my shopper log. I have also explained time zone differences to their editors, and to others that the phone recording system starts recording when you connect to the target, not when you dial, so sometimes there may be a minute or two difference showing on the connect time and your call log. That can really be interesting when the time zones are different, but it is a reality of phone shops and recording systems, and I am seeing dings for being inaccurate because of the time the recording system starts and the time showing on my phone call log, which is the actual start time.
I had a flat dozen files in my folder for the shop that was rejected, and this was not a big dollar shop. There is absolutely no doubt I did my due diligence on that one. Although it could be that I am just getting used to the way they do things, it seems to be all over the map, one of those, everything is fine until it isn't or you hit an anomalous situation on a shop. When you figure in inconsistent requirements by and likely training of the editors, and questions on the accounting, I am still pondering whether Ipsos is worth the effort.
How many legs does a dog have if you call the tail a leg?
"Four. Calling a tail a leg doesn't make it a leg."
-- Abraham Lincoln
Edited 1 time(s). Last edit at 05/21/2022 04:46PM by GinnyLynn.