Hi:
I've been around for a while, but I chose to create a new handle for this issue due to some of the posts I have seen lately about the MSC. I do not particularly want one of their representatives to comb all of my previous posts, find something that they don't approve of, and label me accordingly.
One particular gas client for IPSOS has a program in which a shopper must choose to be either a mystery shopper or an auditor, but cannot be both. These gas stations can be either red/white/blue or black/red.
I was in touch with a scheduler about changing from mystery shopping to auditing (the scheduler involved does not schedule the state that I reside in, but has excellent communication skills whereas the scheduler for my state never returns emails). I was informed that I could not switch back to the mystery shopping program for 6 months if I chose to become an auditor. I agreed but the switch did not immediately take place - possibly a technical error. I could (and can) still assign mystery shops but not audits.
I picked up a mystery shop last week (because I cannot self assign audits yet). I performed the shop during the timeframe specified and met all of the requirements for the shop. When I returned home to input the mystery shop, I was informed that I needed to take a quiz. No problem (I thought) - I emailed the scheduler I had been working with and was advised to take the quiz - it would be removed again after the transition to auditor completed. I attempted to take the quiz. I tapped the link on the screen as advised, the popup window appeared, and a message in the popup window advised "You are not permitted to take this test as you have already taken this test and passed".
I emailed the general mailbox, I emailed every scheduler that I knew of regarding this project, and the only person that ever replied was the scheduler that I had originally been in touch with (this scheduler has tried and I believe that no one is answering on her end). I finally did the only thing I could think of to do - I wrote all of the answers on a piece of paper and took a picture of it. I did the same with the receipts. Both were uploaded to the only places available on the form and submitted. The editor returned the survey and informed me that I needed to take the quiz. I emailed the editor, copying the general email box and scheduler, that I could not take the quiz. I attached a picture of the screenshot showing that I could not take the quiz. No communication was received.
I received the following email this morning:
"Comments: Do NOT ever submit an empty survey. If the questions are not showing up, then you must take the required quiz first. Follow the directions on the screen to find and take the quiz. Only after you pass it will the questions appear. If you are having trouble finding the quiz, try holding down Control while you click the link."
My reply:
"It was not empty. If you will look at the ‘uploads’ section, you will see that I uploaded a file showing a picture of the screen stating that I had already taken and passed the quiz. I know about pop ups. The problem is that no one will reply to emails when there are technical issues. I sent emails to this address and to multiple schedulers to no avail.
Please do not ever send emails that contain words in ALL CAPS - this insinuates that you are raising your voice and I will not contract with a company that abuses contractors for issues beyond their control."
I would love feedback. I know that Karen (@KarenSchedulesForIpsos) and Diana (@dpaone - Ipsos) read this forum. I have also seen Jennifer (@jenniferatgfk) and Bill (@billcarden822) post on the forum. What else could I have done? Why did my pay have to be withheld and why did I receive a scathing email when I tried to contact every person possible? I have no intentions of performing any shops for IPSOS if this issue is not resolved. I'm the low person on the totem pole - there is nothing I can do unless someone reads this that is actually in the business of helping shoppers.
I've been around for a while, but I chose to create a new handle for this issue due to some of the posts I have seen lately about the MSC. I do not particularly want one of their representatives to comb all of my previous posts, find something that they don't approve of, and label me accordingly.
One particular gas client for IPSOS has a program in which a shopper must choose to be either a mystery shopper or an auditor, but cannot be both. These gas stations can be either red/white/blue or black/red.
I was in touch with a scheduler about changing from mystery shopping to auditing (the scheduler involved does not schedule the state that I reside in, but has excellent communication skills whereas the scheduler for my state never returns emails). I was informed that I could not switch back to the mystery shopping program for 6 months if I chose to become an auditor. I agreed but the switch did not immediately take place - possibly a technical error. I could (and can) still assign mystery shops but not audits.
I picked up a mystery shop last week (because I cannot self assign audits yet). I performed the shop during the timeframe specified and met all of the requirements for the shop. When I returned home to input the mystery shop, I was informed that I needed to take a quiz. No problem (I thought) - I emailed the scheduler I had been working with and was advised to take the quiz - it would be removed again after the transition to auditor completed. I attempted to take the quiz. I tapped the link on the screen as advised, the popup window appeared, and a message in the popup window advised "You are not permitted to take this test as you have already taken this test and passed".
I emailed the general mailbox, I emailed every scheduler that I knew of regarding this project, and the only person that ever replied was the scheduler that I had originally been in touch with (this scheduler has tried and I believe that no one is answering on her end). I finally did the only thing I could think of to do - I wrote all of the answers on a piece of paper and took a picture of it. I did the same with the receipts. Both were uploaded to the only places available on the form and submitted. The editor returned the survey and informed me that I needed to take the quiz. I emailed the editor, copying the general email box and scheduler, that I could not take the quiz. I attached a picture of the screenshot showing that I could not take the quiz. No communication was received.
I received the following email this morning:
"Comments: Do NOT ever submit an empty survey. If the questions are not showing up, then you must take the required quiz first. Follow the directions on the screen to find and take the quiz. Only after you pass it will the questions appear. If you are having trouble finding the quiz, try holding down Control while you click the link."
My reply:
"It was not empty. If you will look at the ‘uploads’ section, you will see that I uploaded a file showing a picture of the screen stating that I had already taken and passed the quiz. I know about pop ups. The problem is that no one will reply to emails when there are technical issues. I sent emails to this address and to multiple schedulers to no avail.
Please do not ever send emails that contain words in ALL CAPS - this insinuates that you are raising your voice and I will not contract with a company that abuses contractors for issues beyond their control."
I would love feedback. I know that Karen (@KarenSchedulesForIpsos) and Diana (@dpaone - Ipsos) read this forum. I have also seen Jennifer (@jenniferatgfk) and Bill (@billcarden822) post on the forum. What else could I have done? Why did my pay have to be withheld and why did I receive a scathing email when I tried to contact every person possible? I have no intentions of performing any shops for IPSOS if this issue is not resolved. I'm the low person on the totem pole - there is nothing I can do unless someone reads this that is actually in the business of helping shoppers.