I've been doing valet shops for HS Brands for at least 7 years now picking up on average 2 a month. They lost one client close to me. I used to do about 3 per month.
The last shop was returned with " Please remember all NO answers do require explanations such as "11. Were you asked if you have used our services before?" The Revenue Control section has the question "6. Were you told about the online survey?".
They were yes or no questions and there was no dialog box in the sections of the report to reiterate that, No, this did not happen. Besides, why should I have to type "I was not asked if I had used their services before."?
My response was "Where am I supposed to verify that this did not happen - 2. Was your ticket validated? It's a yes or no question! Where am I supposed to say my ticket was not validated since there is no dialog box under the "Revenue" section."
The editor's response after approving the report was:
"It was not asked to comment on verification? However, there is a comment box called: "Revenue Control Comments" where you added comments about your payment process. You could add comments about the verification if you wanted there. This is also where you comment that you were not asked about the online survey. There is a subsection for the attendant if a location has a cashier. It is all part of the Revenue Control section.
How does an online survey correspond to "Revenue Control Comments"? This location doesn't have a cashier, you pay the attendant.
I am just being too thin skinned?