Hello. I am looking for some advice for my son. He recently had a video alcohol compliance shop where he had to interact with 15 vendors at a stadium. After the first two vendors the video equipment, which was provided by the MSC, malfunctioned. He is tech savvy, and it was definitely an equipment issue, not a user issue.
It was a Saturday, so of course no one was available at Intellishop when he called. He then reached out to his contact at the stadium, explained the issue, and asked how he should proceed. He offered to just abort the shop, or to continue without the video and write narratives of each interaction. He was told he could continue without video. This was via text message, and he provided the exchange to Intellishop.
He spent seven hours between the 70 mile round trip commute, the interactions, and the detailed narratives. On Monday he contacted the project manager. They told him they had never had video issues in the past, so they would have to get back to him. No one ever reached out to him directly, but a few days later he got a standard email that his shop could not be accepted.
The shopper pay was $300. He doesn't feel he has any recourse, and doesn't plan to follow up. I feel he shouldn't just let it drop! Please share your thoughts. Thanks.
Edited 1 time(s). Last edit at 07/07/2025 12:08AM by bradkcrew.