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Bestmark

October 24, 2025 05:13AM
They're supposed to be "transitioning " to CX, but they've messed it up and don't care. I did a shop two days ago, signing up on Bestmark's site. When I went to write up the shop, it directed me to CX's platform, but my shop didn't show up there. I emailed Bestmark immediately. They didn't respond, just sent me an email that my shop hadn't been submitted and was cancelled. I called CX. They said the transition wasn't done yet and to contact Bestmark. I left two messages with Bestmark and also sent them a message through their website. I got no response at all. I would suggest you don't accept any Bestmark shops, because you'll not be able to submit your report and will have wasted your time and any money you laid out.
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More Discussions About BestMark (All Companies)
October 24, 2025 10:06AM
Exactly why I won't work with BestMark. Too sketch. Tx's for sharing.
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October 24, 2025 12:33PM
Jobs posted on the Bestmark site are still tracked and paid the same as always, on the Bestmark site. Some clients have moved over in which case the job is posted on CX, tracked and paid there. Eventually, I guess they all will be posted in one place. But if you requested via Bestmark, that is still where you submit and where you would look for updates.

I did a couple Bestmark jobs recently with no issues.

BTW, that messaging has been there for ages. It was there when you signed up for your task. It says, in part "Please note: BestMark shops will be available in both portals during this transition. Be sure to check both your BestMark portal (this page) and the ShopperHub (via your transferred account), so that you don’t miss out on any of your favorite shops."

Edited 2 time(s). Last edit at 10/24/2025 01:35PM by Deedeezthoughts.
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October 26, 2025 03:43AM
This is the new wording:
"BESTMARK IS MOVING! CHECK THE HOME PAGE FOR MORE INFORMATION.
BestMark is moving to a more expansive platform — the CX Group ShopperHub. Click here and follow the prompts to transfer your BestMark shopper account information to the new portal. After you have transferred your account information, download the CX Group ShopperHub app for easy access to your new account." There was no place on Bestmark or CX for me to write up the shop. Nor have they bothered to contact me.
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October 26, 2025 04:22AM
Nope, that's not new either. You'll notice it doesn't say that the Bestmark site has closed down? You claimed the job on the page you just quoted. Didn't you look any further? Maybe at the "my shops" page where a shop goes after being claimed? Maybe at the home page where the messaging I quoted shows? The messaging you quoted directs you there. Or did you think that setting up a profile on CX meant you couldn't return to the Bestmark site ever again?

Part of doing shops is reading the guidelines. If you routinely stop reading after the first couple sentences, you are going to have a lot of trouble succeeding with any MSC.

Edited 1 time(s). Last edit at 10/26/2025 04:45PM by Deedeezthoughts.
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November 03, 2025 12:08AM
You don't get it. I'm an experienced shopper. I followed every possible way to find the questionnaire. I also tried to contact Bestmark three different ways -- on their web site, by email to the scheduler and by phone. They never replied to any approach.
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November 03, 2025 03:26AM
Sorry to hear that, Brian B. Since Second to None bought BestMark during Covid, I haven't had a bad experience since then. Before the acquisition, BestMark was struggling and pay was not timely. CX Group (STN) always pays according to terms. I did BestMark shops fairly recently on the BestMark site without issue. My scheduler was Cory Walker, who is a gem. He's been scheduling as long as I've been shopping, if not longer.

If you haven't tried also contacting CX G, that could possibly help.
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November 03, 2025 07:14AM
I absolutely contacted CXG! They told me that the transition wasn't complete, which was why the shop didn't show up on their (CXG's) web site. They suggested I go back to Bestmark, which I did, in writing, on Bestmark's web site. It didn't help.
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November 03, 2025 01:42PM
On what site did you find the guidelines?
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November 03, 2025 09:16PM
For the record: CXG and GX Group are two different MSC's. Please designate specifically which you are talking about.
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November 04, 2025 03:17AM
CX Group or CX G, formerly Second to None, bought BestMark. CXG has no seat at this table.
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November 04, 2025 04:10AM
The Bestmark site, as it always was.There was no record of the shop on CX
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November 04, 2025 04:11AM
Sorry. It's CX only.
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November 04, 2025 04:12AM
Thanks. I messed up by writing CXG.
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November 04, 2025 11:59AM
The guidelines would be in the same place as the shop report. If you were able to access the guidelines then you would have seen the report as well.



[


quote="Brian B"]
The Bestmark site, as it always was.There was no record of the shop on CX[/quote]
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November 04, 2025 01:57PM
@viv0412 wrote:

The guidelines would be in the same place as the shop report. If you were able to access the guidelines then you would have seen the report as well.

Exactly. The complaint doesn't make sense to anyone who has worked for Bestmark before. Likely, OP simply waited too long to submit their report either because they found the report format confusing or they have a habit of waiting until the next day and this was one where that isn't acceptable. They then misinterpreted a removal for missing a deadline to be linked with the CX announcement.
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November 06, 2025 04:42PM
You're determined to find fault. If that makes you feel better, that's OK. I know I did everything right, the same day as I did the shop.. And you just blow off the absolute silence from Bestmark. That is an inexcusable action on Bestmark's part. Bless your heart.
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