bmac
I found the request for assistance that you sent to us yesterday at 4:30 PM. I can't find any reply from our team. Perhaps the communication you received was an autoreply. We try to reply to requests for assistance within 24 - 48 hours of submission.
I looked into the issue you mentioned with our testing and was unable to determine the exact cause of the issue. Occasionally the course status fails to update the shopper profile in Prophet and the result is that a shopper cannot self-schedule an assignment.
There are many factors that impact whether a specific assignment appears under the Show Me Assignments I Can Accept link. It is not always apparent or easy for us to determine the reason a visit may not show up for a specific shopper.
In reviewing your shopper profile, I did see that you were assigned a shop for the client you mentioned. If you need any additional assistance, please feel free to contact me.
Thanks
Dave
David Agius
The Sentry Marketing Group
dave@sentrymarketing.com
edited to add: Shopper has been removed from assignment per shopper's request
Edited 1 time(s). Last edit at 08/23/2011 11:57AM by Sentry Marketing.