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Sometimes problems with GoSpotCheck

April 05, 2026 05:45PM
I was reading a rant today about GoSpotCheck and thought I would add MY rant about GoSpotCheck to the forum. More than a few times, I have been doing a job using GoSpotCheck and suddenly the information was deleted without me clicking the delete button. The entire job. I have to start over from the beginning. It is very frustrating when this happens. Why can't GoSpotCheck have auto save, especially whenever photos are uploaded? Other companies/apps have this capability, e.g. Jancyn and Customer Impact. Yesterday, I did a 1.75-hour job and was almost finished except for one photo of the exterior which I had forgotten to take upon entry. I walked outside and all the photos for this particular job were gone. Text comments which I had added were still there, but ALL images were gone. I had to go back inside and retake the photos. I no longer had "before" shots, so I populated the fields with "after" shots and explained what happened in the comments. GoSpotCheck is a good app, but it could use some improvements. This was the first time it deleted only the photos. Usually it is the entire job. There have been times when a pop-up would appear and ask me if I want to cancel a job, but certainly not yesterday!
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April 05, 2026 07:51PM
Sounds like Ipsos's Shopmetrics site and app. Shuts down constantly, losing everything. Multiple re-entries required. No other Shopmetrics site behaves that way. I don't even try to use it on the road anymore. I take my frustrations home and deal with it in comfort.
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April 05, 2026 09:32PM
I am sorry that happened to you! I keep getting an error stating, "Uh oh! Something went wrong. Please try again." No matter how many times I "try again," the same message pops up.

Shopping Arkansas, Louisiana, & Mississippi.
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April 05, 2026 09:41PM
Constantly get "Uh oh! Something went wrong. Please try again." Also, "No internet connection." Even though I have one.
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April 06, 2026 12:48AM
The GSC horror stories abound, and I have totally avoided using it as a result. That I resigned from CI is a big reason I don't use it.

Was doing dog food recalls today in the big box stores with the tax kiosks they audit and, as much as I enjoyed that project, I remembered all the issues with trying to get reports done. Major PITA!

Given that MSCs pretty much suck, it's unrealistic to think they would invest wisely in tech implementation. I have an advanced degree in that sort of thing, and it's sadly laughable how all companies are so far off from best practices.

The Otter-less instant assign app represents a huge whatever-grade to the code that had to cost $$$. I have deleted it from my phone and only work through the web browser (and so should you).

The only downside is the former app incarnation would save photos to your library, while working the site from a browser does not.

I tend to complete the Tiger/Flying Horse and Mollusk jobs onsite, and have had to change my MO slightly so that I grab all my photos in advance of working the report in the browser.

Have synthesizers, will travel...
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April 06, 2026 01:03AM
I do a lot with GSC and have never lost my data. I do get the no internet and something went wrong often. As long as I can enter the job it always saves.

I have found that putting a phone in a jacket pocket can make all kinds of interesting stuff happen. I tend to make sure the app is not on top (active on the screen) if I do so.
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April 09, 2026 08:03PM
I’ve had the same issues off and on, even when everything’s updated. Their updates usually come after the device updates.

And, you do have to manually check your App Store for updates because GSC doesn’t send notifications.

Most of the older mall locations and big box stores also have reception issues, and now we’re being asked to submit from inside the location, which usually isn’t practical when narratives are required vs sitting in your car outside away from distractions (so customers aren’t asking me for help mid-sentence because no one in the stores has staff for that anymore).

I was advised by support to adjust settings to “offline” mode through the submit point to address the reception issue, and to avoid losing data for assignments split over 2 days. It’s worked most of the time, but not all the time.

Now I always make sure my photos have saved several times during the assignment because it’s usually not practical or financially prudent to return for re-takes.

If there’s an issue with lost data at any point in the visit, I explain it in detail in the notes area to cover myself.

Hope this helps.
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April 09, 2026 08:29PM
I recently completed an 8 hr job in mens dress apparel using gospotcheck. I submitted the job while on premises because I had excellent wifi signal there. And waited 15 more minutes. Screen showed submitted. I went to my car to drive home and saw the screen now said "uploading..please do not exit app." So I did not exit the app. The uploading message continued all evening. I contacted gospotcheck by text and phone. They responded the next morning by phone, and their text support was able to see my imputed info, and somehow pushed the upload through a few hours later.. They also sent a email to the mystery shop company explaining the situation while they were still working on it. The tech rep said possible reasons for the upload problem was a) weak wifi signal. b) error in the job programming c) interference while uploading.
Was glad to get it fixed. Did 2 more gospotcheck jobs the next day. Small jobs, less than an hour each and they uploaded instantly while at the job site. I recommend anyone with a problem to call gospotcheck and have their techs help you. The one thing not to do is start the job over on the app as the information will then be wiped clean.
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April 09, 2026 11:09PM
Yes, it will sometimes let you start over. Don't ever!
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April 09, 2026 11:37PM
@kittycat wrote:

I recently completed an 8 hr job in mens dress apparel using gospotcheck. I submitted the job while on premises because I had excellent wifi signal there. And waited 15 more minutes. Screen showed submitted. I went to my car to drive home and saw the screen now said "uploading..please do not exit app." So I did not exit the app. The uploading message continued all evening. I contacted gospotcheck by text and phone. They responded the next morning by phone, and their text support was able to see my imputed info, and somehow pushed the upload through a few hours later.. They also sent a email to the mystery shop company explaining the situation while they were still working on it. The tech rep said possible reasons for the upload problem was a) weak wifi signal. b) error in the job programming c) interference while uploading.
Was glad to get it fixed. Did 2 more gospotcheck jobs the next day. Small jobs, less than an hour each and they uploaded instantly while at the job site. I recommend anyone with a problem to call gospotcheck and have their techs help you. The one thing not to do is start the job over on the app as the information will then be wiped clean.

Same issues, same type of assignment. They really do respond if you reach out to support.
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April 10, 2026 12:02AM
They are more than happy to talk with you. Years ago we had a long drawn out conversation about where the pictures are stored on my phone. They insisted they were there, but it turns out they are not stored locally. It took me talking to a few different people, all real nice, to get the correct answer,

Pictures stored locally is one thing I would prefer.
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April 10, 2026 12:24AM
@87Supra wrote:

They are more than happy to talk with you. Years ago we had a long drawn out conversation about where the pictures are stored on my phone. They insisted they were there, but it turns out they are not stored locally. It took me talking to a few different people, all real nice, to get the correct answer,

Pictures stored locally is one thing I would prefer.

Yes.
Other apps prefer everything be done in-app, and also allow our photos to be stored in our device library in case of glitches. It saves gas and time (we are not paid for) to return and re-do the shots, and editing hours and work flow delays. Most devices record time/date/location metadata, so there would be no way to fake it anyway.
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April 10, 2026 12:54AM
Ironically I just did a job for GBW using their app. First time on it. Missing pictures that I remember taking.

Of course my POS Pixel does the date and time in "not the time I took the pictures". I am not seeing them so it appears their app eats the pictures like GSC.

I hate using an app for the first time, especially on a drawn out job like the one I just did. The answer will be that "We don't want to take up space on your phone". My answer would be "I will decide that, thanks".

Thing was, overall the app was not bad, I didn't mind it for the first time out. As with anything, you need to use it a few times to understand how it works or doesn't.

I guess it depends if we are able to get this worked out to see if I use it again.
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April 10, 2026 05:47AM
That message pops up every time I open the app. I uninstalled and reinstalled, but it made not a difference.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
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April 10, 2026 05:59AM
@whosear wrote:

That message pops up every time I open the app. I uninstalled and reinstalled, but it made not a difference.

As long as the job opens, that is really all I care about. The app I used today could take some tips form GSC.
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April 10, 2026 12:20PM
I haven't had any issues with it but I usually don't do jobs that are longer than an hour. I have gone to rural areas with nothing but cornfields, wifi signal is non-existent and it still functioned ok, the jobs just didn't submit until I was in an area with a better signal.
I would take pictures outside the app if you're having issues with it, the schedulers can upload those if necessary.
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