rsg - research services group

there is one company recently that keeps on closing out my reports before i even complete the shop, so that i can't even fill out a narrative. it's been a chronic problem that i've notified them about several times, with no response from them.

just again today, i visited the location, and sat with the banker for an hour. then i got home, answered the questions on the questionaire, then saved my work prior to writing the narrative so that my work isnt't lost. then i wrote the narrative and tried to submit it, but it didn't save my narrative because the shop was already closed out and uneditable. several long paragraphs lost.

and this is routine now for this company. it's with virtually every report. they get manually closed out, several hours before the deadline. and i can't even submit a narrative. some editor doesn't want to stay awake past 10:00pm, so they close the report out prior to the midnight deadline. then at 11:00pm, i was told 'why didn't you write a narrative'?

rsg - research services group

EDIT: i just got a 'shopper contact' email from the scheduler apologizing for any inconvenience. she said that she will talk to the editor about the surveys being closed early, because she says that such shouldn't happen. she cancelled my future scheduled shops upon my request, and mentioned that she would still like me to shop for rsg in the future.

my initial reaction was rather stringent, but i wasn't sure how else to respond. these bank shops have always actually been my favorite shops to do. i just got a bit frustrated when the editor kept on closing out my shops before they were done. about a half-dozen of them. if i do these shops in the future, i may have to leave several questions unanswered if i'm going to save any work, or else the report may be closed out prematurely. i think that some editor may have been attempting to get their work done as early as possible, and routinely began closing out shops before their due time, whether complete or not.

Edited 4 time(s). Last edit at 09/05/2011 06:41AM by vince.

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What time zone are you in, Vince? What time zone are they in? If they're EST or MTN and you're PST, that may be what's happening. I've never had that happen with their site. That has to stink.
TechSavvy Wrote:
-------------------------------------------------------
> What time zone are you in, Vince? What time zone
> are they in? If they're EST or MTN and you're PST,
> that may be what's happening. I've never had that
> happen with their site. That has to stink.

i'm in central standard time, illinois. they are in georgia, one hour later than me. however, i've been submitting these shops before the deadline even if measuring according to their timezone. i've mailed them several times about this, even referencing possible differences in timezones, but no response regarding my concerns.
Vince, please edit your post to remove the name of the client from your heading. Disclosing the client of a MSP is a violation of ICA and of the forum's Posting Guidelines.
AustinMom Wrote:
-------------------------------------------------------
> Vince, please edit your post to remove the name of
> the client from your heading. Disclosing the
> client of a MSP is a violation of ICA and of the
> forum's Posting Guidelines.

done. thanks for mentioning it. i saw that the names of mystery shopping companies were listed atop the threads, so i just assumed.
I work for them and they are one of my favorites, never had a problem, and they pay quickly. I always do report same day. Don't know what the problem is for you, maybe timing, as someone mentioned... call them.

Live consciously....
Irene_L.A. Wrote:
-------------------------------------------------------
> I work for them and they are one of my favorites,
> never had a problem, and they pay quickly. I
> always do report same day. Don't know what the
> problem is for you, maybe timing, as someone
> mentioned... call them.

i called them twice. i left two messages. they don't answer the phone. i even spoke to them last month about this very same issue.
still no response from these people. either they don't read their emails or listen to their voicemails, or they just don't wish to commit the time.

i've informed them that i won't be performing the remaining assignments, but there has still been no response.

i've completed 25 shops with this company in the past, over a period of 5-6 months, with no problems at all, but this month and last have just gone downhill.

i've sent emergency emails and private emails to them, in addition to voicemail messages. still nothing.
it is now 8:27pm in my time zone, and i am still very aggravated. i will be aggravated tomorrow also.
Vince, just FYI, if I'm guessing the shop correctly, the form is a little misleading. The narrative section is optional, and ONLY needs to be used in case you want to tell RSG something about the shop. If they're closing out your reports and you've filled in the questionnaire (except for the narrative), the reason is likely because they are regarding them as being finished. (If this is the shop I'm thinking it is, I'm certain that a narrative is not required, so I don't know why an editor would ask about it.)

Edited 1 time(s). Last edit at 09/03/2011 03:47AM by nicelytwicely.
Both with your shop, Vince, as well as shops with other shoppers, be aware that some companies took all or part of today off to extend the holiday weekend. I doubt there will be many schedulers or other staff around until Tuesday.
I do 5 of these shops for Research Services a month and only once have I written anything in the text box. I agree with nicely and I think this is only if something unusual happens that requires further explanation. I'm guessing RS has already headed out for the long weekend.
nicelytwicely Wrote:
-------------------------------------------------------
> Vince, just FYI, if I'm guessing the shop
> correctly, the form is a little misleading. The
> narrative section is optional, and ONLY needs to
> be used in case you want to tell RSG something
> about the shop. If they're closing out your
> reports and you've filled in the questionnaire
> (except for the narrative), the reason is likely
> because they are regarding them as being finished.
> (If this is the shop I'm thinking it is, I'm
> certain that a narrative is not required, so I
> don't know why an editor would ask about it.)

i've been writing long narratives that are several paragraphs long in the text box for 25 shops (5 shops per month) for each and every report for the last 5 months. and they've said nothing. there is a box that says 'narrative', so i've been writing a full narrative. my narratives usually run about 20-30 sentences.

in any event, i notified them that i won't be completing the remaining 4 shops, and that they should assign them to other shoppers. as it is, those shops are due on the 7th, but they won't be done. they've not yet been reassigned.

as far as no one being in the office, the first shop that i mentioned has now been received again, so somebody is still at the helm checking the shops. it's not like nobody is there. they may or may not be checking their emergency email messages, but they've looked at the shop again. first they had closed out the shop, then opened it up again, then closed it again. they're just not answering.




Flash Wrote:
-------------------------------------------------------
> Both with your shop, Vince, as well as shops with
> other shoppers, be aware that some companies took
> all or part of today off to extend the holiday
> weekend. I doubt there will be many schedulers or
> other staff around until Tuesday.

they closed out the shop prematurely on thursday, they opened it up again on friday and they closed it out again on saturday (within a few hours ago). they're there doing something. they're routinely checking the shop. they may or may not be checking the emergency email messages that i also sent concerning the particular shop.




AustinMom Wrote:
-------------------------------------------------------
> I do 5 of these shops for Research Services a
> month and only once have I written anything in the
> text box. I agree with nicely and I think this is
> only if something unusual happens that requires
> further explanation. I'm guessing RS has already
> headed out for the long weekend.

they closed out the shop prematurely before the deadline, causing my long narrative to be lost. then they opened it up again, telling me to write a narrative regarding why the shop lasted so long. (the banker sat with me for over an hour.) they specifically told me to write a narrative for this particular shop after they had closed it out prematurely. never ever have they told me not to write a narrative.

Edited 2 time(s). Last edit at 09/03/2011 07:03AM by vince.
i wrote them this emergency letter for the incomplete shops that i haven't visited yet:

------- -

Please assign these shops to other shoppers. I will not be completing these shops. I see that they are still in my list of new/open shops. Never have I encountered a mystery shopping company as non-communicative as yours.

I've been writing long narratives (20-30 sentences long) for each and every shop now (25 shops) for the last five months. Now I'm told indirectly on a mystery shopping forum that others don't even write narratives for your company. Then the last narrative that I wrote, you blocked out by closing out the shop prematurely, so that several long paragraphs were lost. Then you open the shop again, and tell me to write a narrative.

Never have I been told not to write a narrative for any shop by your company. I routinely write a 20-30 sentence narrative for each and every shop. But now I'm under the impression that I've wasted my time with this, if indeed others don't routinely write narratives. Never have I been directed at any time not to write a narrative from your company. You provide a narrative box, so I've been writing narratives for every shop, as is routine for every other Sassie shop that I've done with any company.

Regards,
- -------
Vince, they may not have said anything, but I can assure that your narratives have been unnecessary. BTW, I did the same thing as you when I first started doing these, and they didn't tell me, either. I asked.

Although non-communication has not been my experience with this company, I certainly have had that grievance with others, and completely understand your frustration.

Edited 1 time(s). Last edit at 09/03/2011 01:02PM by nicelytwicely.
I just received an answer to my email about a job I tried to do yesterday. I received an email from the schedulers personal email, giving me the answer. They should answer, they are available. I had the wrong name of Co. to shop, went there, couldn't do it, paid for parking, big mess. Scheduler wrote back now and we rescheduled. Really can't say what your problem is, but someone is available, sounds like they are shunning away from your problems...why?
I am proof they are answering emails...holiday or not!

Live consciously....
i just got a 'shopper contact' email from the scheduler apologizing for any inconvenience. she said that she will talk to the editor about the surveys being closed early, because she says that such shouldn't happen. she cancelled my future scheduled shops upon my request, and mentioned that she would still like me to shop for rsg in the future.

my initial reaction was rather stringent, but i wasn't sure how else to respond. these bank shops have always actually been my favorite shops to do. i just got a bit frustrated when the editor kept on closing out my shops before they were done. about a half-dozen of them. if i do these shops in the future, i may have to leave several questions unanswered if i'm going to save any work, or else the report may be closed out prematurely. i think that some editor may have been attempting to get their work done as early as possible, and routinely began closing out shops before their due time, whether complete or not.

Edited 2 time(s). Last edit at 09/05/2011 06:42AM by vince.
I do 8 to 10 auto shops for this company nearly every month. If you call the company and someone answers it is probably going to be Lisa. She is just a scheduler so you will not get much help if you call. I have never had a problem though with submitting my reports. You can try emailing at rsg@surveyandtell.com; he is one of the prinary editors. He is not particularly easy to work with though. I love doing their auto shops at 75.00 for two visits. I have done so many of them that the paperwork is really simple.
wjones777 Wrote:
-------------------------------------------------------
> I do 8 to 10 auto shops for this company nearly
> every month. If you call the company and someone
> answers it is probably going to be Lisa. She is
> just a scheduler so you will not get much help if
> you call.

okay, thanks. i had assumed that it was the owner. she got back to me about a week later when i had the same concern about a month ago.

> I have never had a problem though with
> submitting my reports. You can try emailing at
> rsg@surveyandtell.com; he is one of the prinary
> editors. He is not particularly easy to work with
> though.

my assigned scheduler finally got back to me after a couple of days, since it is the holiday weekend. she said that she would speak to the editor.

> I love doing their auto shops at 75.00
> for two visits. I have done so many of them that
> the paperwork is really simple.

i've thought of doing the auto shops, but i really don't have a nice enough car to be driving into the dealerships, since the cars that are shopped for are mostly quadruple the value of mine even when it was new. i drive a 99 honda civic with 90,000 miles. i might not look right shopping for a $100,000 vehicle.
Vince, when there is not a specification in the instructions that you must have a vehicle worth 'at least $X' as a trade in, I wouldn't worry about it much. I was very comfortable taking in my old pickup truck to a Lexus dealer and indicating that I had inherited money from my grandparents and needed a nicer car and one that was easier for my Mother to get into since she would be moving in with us now that my grandparents were gone. Of course I didn't spout this out all at once, but I was checking how easy it was to get in and out of the passenger seat since 'my Mom is large and not very flexible any more.' The ruse worked just fine.
Flash Wrote:
-------------------------------------------------------
> Vince, when there is not a specification in the
> instructions that you must have a vehicle worth
> 'at least $X' as a trade in, I wouldn't worry
> about it much. I was very comfortable taking in
> my old pickup truck to a Lexus dealer and
> indicating that I had inherited money from my
> grandparents and needed a nicer car and one that
> was easier for my Mother to get into since she
> would be moving in with us now that my
> grandparents were gone. Of course I didn't spout
> this out all at once, but I was checking how easy
> it was to get in and out of the passenger seat
> since 'my Mom is large and not very flexible any
> more.' The ruse worked just fine.

do you think that it would look funny if i brought my little yamaha 125cc scooter to the dealership when i'm looking for a $100,000 vehicle? i use it to save on gas, because it gets 100mpg at 60mph. would that look too out of place?

i will have to make up a good scenario like yours. you have a really good scenario. thanks.

i'm also slightly afraid of the paperwork. i'm guessing that it will take me at least several hours to do the paperwork for the first time on a car shop. they won't just make a copy of all of the pricing information. should i take a picture of the car window sticker with all of the pricing specifications? or would that just give me away? am i even allowed to do that?

i virtually want to do a few 'practice shops' of my own without pay at various unrelated dealers to get the hang of it first. not actual mystery shops. maybe i should practice buying a car at each of the local dealerships first. again, not for pay.

Edited 1 time(s). Last edit at 09/05/2011 04:29PM by vince.
It has been a while since I did a car dealership. It just bugs me too much to have them calling and calling and calling after the shop. I even got one guy who found me more than 2 years after a shop and through a phone number change. I had told him I had bought another car I was looking at and when he called, he reminded me that my warranty would soon run out on the competitor car I had 'bought' and repairs would be very expensive. I about freaked out.

But there are a lot of reasons you might show up on a scooter--your Mercedes was in the shop awaiting a new head gasket; your girlfriend/boyfriend refused to go places with you on the scooter; you are starting a family so need two cars in the household, both of which can handle the child seats and be safe; you have decided it is time to 'grow up', get off the scooter and out of the rain; inheritance always works, etc.
Flash Wrote:
-------------------------------------------------------
> It has been a while since I did a car dealership.
> It just bugs me too much to have them calling and
> calling and calling after the shop. I even got
> one guy who found me more than 2 years after a
> shop and through a phone number change. I had
> told him I had bought another car I was looking at
> and when he called, he reminded me that my
> warranty would soon run out on the competitor car
> I had 'bought' and repairs would be very
> expensive. I about freaked out.
>

that sounds a little bit scary. would 'call block' be effective? most cell phones have 'call block'. what if i used that on my cell phone? unless i have to visit the same dealership again. or should i avoid visiting the same dealership twice?

> But there are a lot of reasons you might show up
> on a scooter--your Mercedes was in the shop
> awaiting a new head gasket; your
> girlfriend/boyfriend refused to go places with you
> on the scooter; you are starting a family so need
> two cars in the household, both of which can
> handle the child seats and be safe; you have
> decided it is time to 'grow up', get off the
> scooter and out of the rain; inheritance always
> works, etc.

i like the idea of a second car for the household due to an expected child, which is newly affordable due to an inheritance which recently paid off my mortgage. and i also recently got promoted to a second supervisory position. or is that too much?

i don't think that i could suggest that i have a mercedes in the shop, because i don't really know enough about mercedes, if they start asking me questions. i'm not really familiar with new expensive cars, although my father was a car mechanic before he retired. all i know is my honda civic, although that could be in the shop if i bring a scooter.

i have to give a good reason why i'd be looking for a seriously expensive car, when i don't know a thing about seriously expensive cars. maybe i'll be one of those naive buyers who gets roped in easy, although the sale will never actually be made in the end.

Edited 1 time(s). Last edit at 09/06/2011 01:04PM by vince.
I'd like to add a word of caution, you can always park on the street and walk in, they don't have to know what your driving, however, if your not at an experienced level before jumping into this one, I wouldn't start with their dealerships, they are tough. Do the ones Intellishop have, much easier and will give you experience and a comfort before this one. These are more of a negotiation than evaluation. Kind of like jumping in the rig with Sugar Ray before having a first fight...smiling smiley

Live consciously....
Irene_L.A. Wrote:
-------------------------------------------------------
> I'd like to add a word of caution, you can always
> park on the street and walk in, they don't have to
> know what your driving, however, if your not at an
> experienced level before jumping into this one, I
> wouldn't start with their dealerships, they are
> tough.

i'd rather start with something easy first. i just seldom see car shops for vehicles worth less than $50,000.

> Do the ones Intellishop have, much easier
> and will give you experience and a comfort before
> this one. These are more of a negotiation than
> evaluation. Kind of like jumping in the rig with
> Sugar Ray before having a first fight...smiling smiley

okay, i'll try that. thanks.
vince Wrote:
-------------------------------------------------------
> i like the idea of a second car for the household
> due to an expected child, which is newly
> affordable due to an inheritance which recently
> paid off my mortgage. and i also recently got
> promoted to a second supervisory position. or is
> that too much?

The trick always is to have the 'supporting detail' worked out in your head rather than sharing it except if specifically questioned. So let me suggest, as your 'financial advisor' that you NOT pay off your mortgage (since the interest is tax deductible) but rather that you pay cash for the car unless you are offered really attractive financing. Set aside part of your inheritance as 'emergency funds', a piece to start a college fund for the kid soon after birth and with a portion of the rest either take a vacation or buy a really nice car that will give you many years of safe service. And congratulations on your promotion!

Now if all this were really true, how much would you share with a car salesman? 1) I want to buy a new car, 2) I want one with good safety ratings as we are having our first child in a few months.

You will need to present your driver's license, which will be photographed, in order to take a test drive (required for some shops). This information I found went into the dealership's permanent records. If your license address is not an area that would likely have a car in the price range, you are in the process of buying a home with part your inheritance and hope to move in before the baby comes in a couple of months. This kind of information can be casually 'dropped' in conversation. "Oh, you live in PoorTown?" "Yes, but not for long! We are negotiating for a home in RichTown and hope to be moved in before the baby comes!"
Not clear on why using the ms company name is any kind of violation. I see names used all over this forum.
Flash Wrote:
-------------------------------------------------------
>
> The trick always is to have the 'supporting
> detail' worked out in your head rather than
> sharing it except if specifically questioned.

i give as little information as possible unless asked. not even my name. i just act like a terse introvert, although polite.

> So
> let me suggest, as your 'financial advisor' that
> you NOT pay off your mortgage (since the interest
> is tax deductible) but rather that you pay cash
> for the car unless you are offered really
> attractive financing. Set aside part of your
> inheritance as 'emergency funds', a piece to start
> a college fund for the kid soon after birth and
> with a portion of the rest either take a vacation
> or buy a really nice car that will give you many
> years of safe service. And congratulations on
> your promotion!
>

okay, i'll keep the mortgage debt.

> Now if all this were really true, how much would
> you share with a car salesman? 1) I want to buy a
> new car, 2) I want one with good safety ratings as
> we are having our first child in a few months.
>

it's all really my private business. but i would only share it if asked.

> You will need to present your driver's license,
> which will be photographed, in order to take a
> test drive (required for some shops). This
> information I found went into the dealership's
> permanent records. If your license address is not
> an area that would likely have a car in the price
> range, you are in the process of buying a home
> with part your inheritance and hope to move in
> before the baby comes in a couple of months. This
> kind of information can be casually 'dropped' in
> conversation. "Oh, you live in PoorTown?" "Yes,
> but not for long! We are negotiating for a home
> in RichTown and hope to be moved in before the
> baby comes!"

okay, i will be moving to richtown soon, with a kid on the way. however, i don't wear a wedding ring, since i'm single. will this give me away? i felt funny doing a couple of pre-school shops for my 'boy' without wearing a wedding ring, but it's possible that i might have been 'divorced'.
Neither my father nor my ex nor my brother have been willing to wear wedding rings. I think you will find it is just not all that unusual. It simply was a matter of the rings not feeling comfortable and being unwilling to get them resized to fit.

And of course whether you choose to wear it or not, whether you are married or having a 'love child' or anything else is personal information they have no right to.
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