Burger shop where I didn't realize it was supposed to be an online order. I've had other issues with that MSC that were debatable but this was 100% on me.
I did an in-person complaint shop for WF and like an hour after I left the person called me to say "Oh, I forgot to give you the confirmation number. If you come back in I'll write it on the back of the card I gave you." This of course makes no sense unless they reviewed with a manager who went "you know what you should have done..." He did OK otherwise.
I haven't done one, but basically downstocking is taking inventory from the back to replace what has been picked from the shelves. So you'd be moving product and needing to be very specific on what you take, how it's positioned, and your record keeping.
Best Buy is one client I frequently see these jobs for. And a web search indicated to me that downstocking is a core part of their employee tr
When I was getting $30+ regularly I'd go a bit out of my way to do them. Now I rarely see them over $20, and those are frequently closing shops. So forget it.
I was checking out at a convenience store and the cashier said something like "Let me remember to give you this flyer just in case you're the secret shopper."
Handing out flyers was not one of the questions.
I think a smarter system would look at the individual's history and give more flexibility to the shoppers with a low incidence of drops. That protects against predatory blocking while enabling the rare issue.
But I don't think they have enough incentive to be smart.
@SBP wrote:
ACL pays? The only assignments I’ve seen them post don’t pay a fee at all.
Sometimes there's a $5 attached to a take out shop (can't name the client) but yeah, they seem to be successful luring people who will work for free food.
Yeah, I'm SOL. The scheduler just says "I can't help you" and the account manager just flat out ignores any RFA or email.
As far as I'm concerned, you're lying thieves now, Intouch Insight. Don't expect any future favors from me.
I might have the email. (They've been inconsistent.) I definitely have the text messages, because this was directly promised and assigned by the scheduler. But unless I go the direction of small claims court I don't think it's an issue of proof at this point so much as getting someone to acknowledge my existence.
Helping them to meet the EOQ goal, I snuck in an extra shop on December 31 for a $10 bonus. It was completed and approved that day.
A week later (Jan 7) I see in the announcement log that that it was switched to "Declined". The body of that says it's "declined with pay", which is confusing but I guess it's not really my business. Except I see it in pending payments and now the bonus is gone.
When I have to take a lot of photos or do it in a very prominent place, what I'll often do is put my phone on video. Then I can point the camera wherever I want without looking at it or pressing the screen. Don't whip it around too much, but you can easily pan across an area and get lots of potential shots. Then afterwards I just clip out stills for what I need.
"Starts secret and then you reveal" is the absolutely worst combination. It's basically training them to look for you.
When it was just about putting the soda underneath I said it felt a bit like what a shoplifter might do. This fixes that, I guess, but still no.
I don't think the Lidl shops have ever been that well thought out. Even a year or so ago when it was "buy 10 cans to see if they
Is it possible wires are getting crossed on this one? Two different-but-similar types of shops?
The buy-2-identical shops were pretty fiddly, and I don't recall if tips were reimbursed but I think the stated rule was no. But there was a more recent batch of single purchase cards that I would call "Do you have the right card?" Some of those were Visa Debit. Others stayed on the board for ages b
I did one yesterday and another today.
You need 6 photos: 2 outside (seems redundant), menu board, pickup area, bag with nothing open, food with everything open. Also you need 3 screenshots. And you probably have to do a minor edit on the photos to remove personal information. There's a good number of questions, but they're all pretty straightforward and you can always just re-open the app to
@Zek wrote:To me an exceptional act of customer service is when I shop at Trader Joe's; if you inquire about a product that is out of stock on the floor, the associate offers to check the back stock. He/she comes back saying there is no stock in the back but that according to the system it is on order and due in on XX date.
That in contrast to some other grocery stores that just give you the a
@BusyBeeBuzzBuzzBuzz wrote:
It's still biased though if you assume employees are kissing your ass when they do something special only when you're there and they know you are the shopper.
I agree, and I don't feel great about doing them for that reason. I just don't know how to react when the manager walks by my table and says "How are you doing today? If you have any problems, let me know." I me
That depends. Is it the only thing you have to ask them, or is there an extended conversation involved?
If you're talking about a bunch of things I could see slipping that in no problem. Especially if they introduce themselves.
If I had to force it into a very short interaction, I would probably ask how their day is going (which is standard small talk) and then ask your question as if it's
@joedor101 wrote:
these are some of my favorite shops currently. lenient with the approvals too cause a couple I have done, I forgot to get the correct receipt and should have been declined. The only deterrence are the saloons and shops that don't have stuff to buy or expensive items. Closed stores when they are supposed to be open is annoying too.
That must be a change in attitude. I found them
I think a good disguise would cost more than the job would pay. Wearing a bad wig is only going to draw more attention, not less. If you happen to have a selection then it makes sense, but I wouldn't be able to pull it off.
@BusyBeeBuzzBuzzBuzz wrote:
Your original post was self-contradictory. On one hand, you wrote: "exceptional" meant "unusual situation." Then, you wrote: "If it's something you can make happen, it's not exceptional." So, if there was an unusual situation and the employees at one of your shops went above and beyond to resolve the situation, would you still answer "no" to the question?
I would say
I know what you mean. I haven't seen the MF mattress shops over $20 in a year. They weren't even great value at $35. If anyone's out there doing them that cheap I think you deserve better. I'll do burgers at $18 if it's my convenience, $25+ if it's their convenience. That has amounted to 5 in the last 2 months which is above average for me and I expect it won't last.
Bank complaints were a go
@BusyBeeBuzzBuzzBuzz wrote:
Strongly disagree. IMO, that's too harsh.
So what's the standard you use, then? Just kindness beyond minimum?
A complication for me is that I'm pretty sure at least one of the local managers knows I'm the shopper. Given that employees move around a bit and none of these places are ever that busy, it's probably more than one. So the last thing I want is to establish
The first thing I would do is clarify what they're asking. This may be obvious to you based on the conversation you've already had. If I was curious about a shopper's work and I asked who they work for, my question would mean "Who is the client?", not "Who is the MSC?"
The second thing I would do is clarify that I'm a little hurt they are trying to steal work from me, right to my face. Don't b
I won't name either the client or the MSC in case someone else wants to mention one of them, but it's a pretty common shop and if you know, you know.
The report has a question "Did you witness or experience any exceptional acts of customer service during your visit today?" I'm pretty kind on these reports but I almost always answer "no" because to me, "exceptional" means "unusual situation".
@hbbigdaddy wrote:
Same addresses are posted week after week and the price goes up the longer they sit on the board..
Thus proving that location is not getting shopped 4-6 times per month. It can't be "sitting on the board" and also getting taken.
Like I said, it's not every location every week. It's "some quantity" every week, and possibly every day for the target days. If shoppers in LA wa
I wouldn't do them for $15 even. Not if that's their special offer.
Clearly the new MSC has a very different contract than the previous one did. We got pretty good transparency that they used to need "every location once per quarter plus a minimum number of second visits". That's obviously not being achieved now so it can't still be a requirement.
If they need it done, they'll come to you w
@larueda992 wrote:
I don't know how many times each Five Guys gets shopped in a month. I suppose it's 4 to 6 times. It get tedious seeing 60-100 postings for burgers every week. Very few people pick them up where I live. This is the only fast food place I know that gets shopped multiple times per month. The shopping company's job board needs more variety like they used to have over 10 years
They've been asking more often this month, but still not enough. It bothers me because it's a subtle knock to our compensation and I'm confident every shopper does what I do: wait until you're about to swipe your card and go "Oh wait, I forgot, can I scan this?" and pull out my keys.
But I can also read between the lines. Wawa has been pressuring their employees more to do this, and some of t