Five Guys Mystery Shopping
Discussions About Five Guys Mystery Shopping
Five Guys stay 15 minute rule
April 22, 2024
I often do 5 Guys and do stay the 15 minutes after getting the order but I do not really eat their food. I will look at the burger to be sure it is all there, taste one or 2 fries and get a drink from the machine BUT I... Continue Reading
Another MSC call - re Five Guys
April 03, 2024
And yes- the call center folk are just doing honest work - I get it. I actually took a 5G a few weeks ago off the call but seems to me MSC is resisting the green button as long as they can. Perhaps they... Continue Reading
Five Guys are all stupid
March 28, 2024
I started this off as a comment to another post about the stupid 5G survey, but it got out of hand and now I think it just deserves a post of it's own. I got a single burger (all I can afford even with a $17 budget - prices are absolutely... Continue Reading
Five Guys So D%#M Expensive!
March 05, 2024
Saw this article and read comments on Reddit about how out of control 5G prices are. Curious when the shopping program will end, or when the reimbursement will go up, especially if they want us to get burgers…generally speaking. https://www.today.com/food/restaurants/five-guys-prices-backlash-rcna141709... Continue Reading
Five Guys
September 25, 2023
There are no 5 Guys in my area. I checked a zip code I used to live in and none there either. Are 5 guys being posted with the same company that uses Samantha or has the company changed? Thanks... Continue Reading
Five Guys. Where did they go?
August 23, 2023
They're all gone from the board. Wonder if it's just temporary.... Continue Reading
New High for Five Guys
August 09, 2023
I just got an offer for a Five Guys with a $42 shop fee! I have done this one in the past but it is fairly far away from me. I usually do it when I travel to see my mom or a doctor. I don't think... Continue Reading
Five Guys Delivery Blooper - Part Deux
August 04, 2023
Well, after I told myself I wouldn't do one again - - -I did. It was literally visible form the Mattress Parking lot that I was shopping so I figured - at least I can assume that the correct FG restaurant will handle the delivery. (Don't take that for granted... Continue Reading
I wonder who is taking Five Guys for low fees?
July 13, 2023
Five Guys gets posted at $10 then fee raised to $12. Some shopper is pocking them up at $12 when they will go to $15 and perhaps higher if they only waited. Annoys me as they are shooting themselves in the foot. I have made up to $25 for a... Continue Reading
Offer on Five Guys really low
May 25, 2023
Got an offer from Samantha for a Five Guys- the shop was listed at $10 now the big offer is $12. Offers used to be $15 and up- wondering if they are cutting back on the fees? Not taking the shop- do not love the food and not worth the... Continue Reading
When Five Guys Gets It Right!
May 22, 2023
I've had sporadic service and quality of food at 5G over the past few months--and I've never answered that crew members were "genuinely happy." But, voila!, yesterday I had the best shop in ages. The place was exceptionally clean; the guy who came out to clean the DR even cleaned... Continue Reading
Five Guys Falls Down on the Job!
March 15, 2023
I did two shops this week, two different locations, and both times the fries were not good. Not just below par, but unacceptable. Both times they were undercooked (yukky texture and not tasty), and one time half of them were cut to the width of a big honkin' steak fry!... Continue Reading
Five Guys delivered from wrong location!!!!
March 08, 2023
I just did a Five Guys delivery and didn't notice until after it was delivered that they delivered it from a different Five Guys location!!!!!!!!!!!!!!! Am I just screwed?????... Continue Reading
Five Guys Delivery Snafu
February 02, 2023
Has it happened to anyone? I had time to kill, figured I'd do a 5G delivery shop. I'd enjoy the milkshake - try the food for review purposes - and pitch it cause it won't be hot how I like it. In the morning I... Continue Reading
Something besides Five Guys?
January 30, 2023
My kids love doing Five Guys shops. Are there other companies that do other equally good shops at different restaurants? (They don't like Sonic but I haven't seen that lately anyway.)... Continue Reading
Five Guys in Presto
January 15, 2023
I just saw 5G shops listed in Presto as InstaShops - the ones in my area are pickup shops as opposed to dine in shops. The current 5G MSC [being discussed in multiple threads on the forum] doesn’t use Presto. I’m beginning to wonder if the current MSC will have... Continue Reading
Five Guys Delivery/Door Dash
January 05, 2023
I've done a couple of delivery shops from Five Guys. It was preferred that you use their app to order. In my area that order is sent on to Door Dash. Twice now, my full address doesn't transfer and the driver calls for clarification. The driver... Continue Reading
How Much Have You Negotiated for Five Guys?
January 04, 2023
What is the highest you have negotiated for Five Guys? I constantly see them on the board for $25. I have tried making an offer for $30 (and even $27-28) but it is almost never accepted, which is annoying because the make an offer button is there but they... Continue Reading
Five Guys Shop
December 15, 2022
It would be my 1st shop - and I dont want to mess it up. I'm on the site: $10 pay + uptown $15.45 reimbursement. It lets me assign a date - and tells me the required time slot. Assignment Scenario says "read all... Continue Reading
MAO - Five Guys for $100 - Did it Get Accepted?
November 23, 2022
I am still waiting.... 5G dinner shop on the board for $40. This is a hard to shop, rural location. I did an MAO for $100. Let's see what happens!... Continue Reading
Are Five Guys shops no longer available?
November 08, 2022
I logged into the MSC and havent seen any for the past few days. Like I looked nationally and not a single five guys around.... Continue Reading
Can you eat outside at Five Guys?
November 08, 2022
The Five Guys around me all have tables outside. Is it ok to eat outdoors after you've done all the inside observations?... Continue Reading
Sonic vs. Five Guys--Which is easier?
October 27, 2022
I'm trying to build a very small route of shops in a town about 40 minutes away. There are two fairly high-fee shops there plus a Sonic and a Five Guys. The 5G hasn't gone to MAO yet, but it's getting close to deadline. I'm not gonna do both--LOL--but would... Continue Reading
Five guys aised prices again.
October 22, 2022
I did five guys yesterday and the little burger fries and a drink were now $16.03. That is way too much for what they offer. I'll wait until they increase the reimbursement before ding another one. The only reason I did it was I needed the 30 minutes... Continue Reading
I don't know how Five Guys stays in business!
October 04, 2022
Did a shop today and got my usual: little burger, little fry, small soda. It came to $17.36! I usually leave a tip on the way out if the service has been good. It was, but I'm not dipping into my fee (which was today a little less than my... Continue Reading
Five Guys delivery shops
September 23, 2022
I signed up to do two delivery shops for Five Guys, but now I'm having second thoughts. Last month I did a dine-in shop there, which was fine. To be honest, I never order food delivery because I've heard that drivers sometimes eat fries or other easy to... Continue Reading
Funny Five Guys Story
September 06, 2022
I’m doing a dinner shop and when I walk in, I notice a table full of managers having a meeting of sorts in the dining area. There were two crew members behind the counter and let’s just say, it was not up to standard. I get my food and sit... Continue Reading
Five Guys Starting Pay
August 19, 2022
I remember when 5G started at $8 and reimbursed $12. Now they start at $25 and reimburse $15.40. I won’t take a shop for less than $45. What’s it in your area?... Continue Reading
Five Guys Online Shop: Do I eat it in the dining room?
July 12, 2022
I was offered a Five Guys online shop. I've always done the regular ones. For the online shop, do I eat it in the dining room? Or just pick it up and take it home to eat?... Continue Reading
Five Guys identified
May 21, 2022
I am assuming I was identified at my closest FG since I haven't seen those shops for months (although I do see shops for the other local one). I think they've known who I was for years since they seem to do a lot of cleaning whenever I'm there. Has this... Continue Reading
Five Guys Hotdogs?
March 12, 2022
It says burger “preferred” but have you ordered a hotdog? I have no preference, per se, but sometimes a man gets bored.... Continue Reading
Five guys closed early.
November 21, 2021
The five guys i was supposed to do today closed early due to short of staff. Will i get the food reimbursement fee in addition to the mystery shop fee?... Continue Reading
Five Guys increased prices
November 14, 2021
Has anyone else noticed the price increases at Five Guys? Hit all of our stores this week. Crazy for a little burger, little fries and drink its ~$15. Little fries are $4.19 here haha.... Continue Reading
Five Guys shops in Virginia gone?
November 03, 2021
I hope it is temporary but all the Five Guys in my area are off my shop job board. Anybody else experiencing no Five Guys on their list of available shops?... Continue Reading
Five Guys Curbside Shop but no Curbside Offered
October 25, 2021
I had a FG shop that was curbside. I went to place the order, and there was no curbside option. I called the store and verified that curbside was not offered. I placed the order and picked up the order inside. When I went to fill out the... Continue Reading
Five Guys Certification Test
September 11, 2021
It is very easy to pass. I had to take it to accept a shop this morning... Continue Reading
Five Guys App?
September 10, 2021
I can never download the app, it's wants me to choose my location and always has other countries and not the USA. Am I getting the wrong one??... Continue Reading
How am I giving myself away at Five Guys?
September 06, 2021
I'm sure the lady I knew I was a mystery shopper within a couple minutes. Just after I ordered and was standing there waiting for the food, the black shirt that took my order said 'Come here' to another crew member and whispered something while the crew member... Continue Reading
Five Guys Invalid?
August 29, 2021
I have completed a ton of these shops over the years. One of my most recent shops was marked invalid. I have no idea why. There was nothing unusual or out of the ordinary that happened. The store itself had no issues. I am throroughly confused.... Continue Reading
Is there a way around Five Guys not delivering to your area?
August 21, 2021
There's a Five Guys delivery shop for $10 that is always there. I checked my zip code on their website and it says they don't deliver to me. Could I go to somewhere nearby like another store or a library and have it delivered there? My kids love... Continue Reading
Coming Soon! Five Guys Certification!
August 13, 2021
Noticed this on the MSC's home page. I wonder if the change in the amount of fries in the bag discussion is part of this. Coming Soon! Five Guys Certification! August 12, 2021 In order to maintain eligibility for future Five Guys assignments, you will need to take and pass the Five... Continue Reading
New Quantity Standard for Five Guys Fries
August 03, 2021
"Please note for future shops that for Little size fry orders, the standard extra amount is 8-10 extra fries. While you may have received more than this during other visits, as long as you receive at least 8 extra fries, then you received the proper portion and you should not... Continue Reading
What is this Five Guys with a reimbursement of $30, two purchases?
July 18, 2021
Online order and a first and second purchase of $15 each.... Continue Reading
Five Guys online, do I say I got a receipt in the report?
June 18, 2021
I said I did, because it's online, but now it wants the cashier's name!... Continue Reading
Five Guys delivery shop?
June 11, 2021
It has a $15 reimbursement for Delivery, Service Fee, + Tip. What delivery do you use, and what can you actually buy that keeps under the reimbursement with having to pay all those things? The fee is $5.... Continue Reading
Five Guys reimbursement is too low
June 08, 2021
I did a Five Guys today and my total for Little Burger, Little Fries and Regular Drink was 13.89. The other day it was 13.74. The reimbursement is 12.75. I emailed the help desk but do you think they'll do anything? I'm new at this.... Continue Reading
Five Guys- three shops at same time?!?
March 06, 2021
Good morning, I used the "make an offer" and I was literally assigned three Five Guys shops between 11:15- 3:45 and one during the dinner hours. I thought we could only complete one shop per time period. Any idea if this was a mistake? I normally apply for a few... Continue Reading
Five Guys Curbside
September 30, 2020
Hi, I was going to take one of these shops, but was wondering about getting the receipt. Has anyone done this shop? Do they automatically provide one since you are paying online?I hate to have to ask as I feel that’s a dead giveaway as a mystery shopper.... Continue Reading
Five Guys - Delivery
August 04, 2020
I see a Five Guys delivery shop available in my area, but when I go to the Five Guys website and search for that particular location, it only shows pick-up. Has anyone else experienced this, and if so, what did you do?... Continue Reading
Come on Five Guys - This is Now a Pattern
July 19, 2020
We’ve seen this before.... https://www.google.com/amp/s/www.insider.com/five-guys-employees-fired-for-refusing-to-serve-police-officers-2020-7%3famp... Continue Reading
FIVE GUYS IS BACK!!
June 04, 2020
Sorry, just wishful thinking. Anybody else miss them?... Continue Reading
Five Guys
March 17, 2020
I did a heavily bonused shop today which was marked invalid due to not being in the dining area 15 minutes or more. The issue is that all dining areas are closed and it is takeout or delivery only. I emailed the MSC and am waiting to hear back. This virus... Continue Reading
Five Guys - PHONE SHOP
March 03, 2020
I've done Five Guys but never the phone shop. How does that work? Are you required to eat the meal in the dining room? It seems like that would be a tip-off if someone makes the effort to call in the order, but then eats it there.... Continue Reading
Why was your Five Guys order delayed?
January 27, 2020
I'm well aware that how I answer this question in no way impacts whether my report is accepted. But for kicks: I can't think of any time where there was an obvious reason (and sometimes I'll say there was no apparent reason). If the kitchen is really behind I'll put... Continue Reading
Five Guys and Law Enforcement
January 19, 2020
I believe I have shopped this location (handsome bonus) and have had mixed results. It’s interesting that this happened as I shopped a location yesterday where the FG employees were cursing and making derogatory comments. It seems as it the service has gone way down and I only shop here... Continue Reading
Five Guys difficult location?
December 02, 2019
I completed a Five Guys shop that was marked as a "difficult location". My understanding is that usually, that means the location has limited parking or is located somewhere unusual like a university or military base, but this was just a regular, stand-alone Five Guys with its own parking lot.... Continue Reading
Five Guys one day rotation
October 26, 2019
I got a call asking me to do a late nght shop at a "difficult" location (very little parking free or paid) for Five Guys the day after I was doing a dinner visit. It also appeared on my board after the first was assigned. I turnd down the fee... Continue Reading
Disgusting Five Guys Milkshake Preparation - This Was Different from All Other Stores
October 25, 2019
There is a store in my area (one of 9 within a 30 mile radius) that makes milkshakes without ice and in which the vanilla is "yellow"-ish. It's VERY runny and tastes gross. I asked the about it and the worker said they've been making them this way... Continue Reading
Five Guys
August 14, 2019
A location near me closed. It always appeared to be busy. Hopefully this won't be a new trend.... Continue Reading
Five Guys Gift Cards
August 12, 2019
Has anyone used a gift card for the Five Guys shops? See nothing about it in the guidelines, but still makes me nervous to try it.... Continue Reading
Five Guys phone order when you can't place the order?
August 06, 2019
I just tried doing a Five Guys shop but the phone number on the shop was disconnected. I filled out the survey. What can I expect in terms of a fee? The $3 closed location fee?... Continue Reading
Five Guys Meals Are Now $15.00+ - WAY Beyond Reimbursement
July 14, 2019
That was my recent total for Little Hamburger, Small Fry, and Regular (their smallest) Drink. Time to up the reimbursements!!! (of $12.75 only)... Continue Reading
Five Guys delivery to Library, Hospital, or Recreation Center weird?
July 02, 2019
If you don't live in a FG delivery zone, but want to do a delivery shop, would asking for delivery to a hospital, rec. center, or nearby library be weird and a giveaway?... Continue Reading
Anyone else feel bummed Smashburger shops have no fee, while Five Guys does?
June 28, 2019
I personally don't feel they're worthwhile, b/c of that. Does anyone like Smashburger's food better than FG?... Continue Reading
Five Guys increases prices, again
March 12, 2019
Performed a shop today. Single patty price is up 29 cents. Small fries up 15 cents. Regular fountain cup up 10 cents. Base reimbursement has not changed. This is two price increases by Five Guys with no increase in the base reimbursement.... Continue Reading
Can You Order Five Guys Delivery Shops from Non-Residences?
March 05, 2019
Just seeing these today. Never done one.... Continue Reading
Highest Five Guys Fee/Bonus from 2018 - Present?
February 21, 2019
Removed - Mod... Continue Reading
New Five Guys Location
February 17, 2019
A Five Guys is opening in a fellow shopper's town. She is going to test the waters before doing a shop. What are your "must haves?" Mine: Veggie and Cheese Sandwich with jalapenos and bacon Little Cajun Fries I did this shop twice last week, sharing the fries with coworkers.... Continue Reading
Five Guys
January 23, 2019
Hi. Just completed one today when they asked me to do it for $6.00 and I accepted $25.00 but my real question today is they didn't ask for the total amount paid! I did go 16c under the max reimbursement.... Continue Reading
Five Guys
December 30, 2018
Funny story. They call me often to do my local shop so I do it for $18 or $14 if I'm feeling generous. As I'm entering last nite for dinner, I see the manager walk out to go home. I say hi to him and he gets startled, turns around... Continue Reading
An offer for you Five Guys afficionados
November 03, 2018
If you use an AMEX card, be sure to register it. They are currently offering $5 back on any $20 purchase. From AMEX site: Get a one-time $5 statement credit by using your enrolled Card to make a single purchase of $20 or more in-restaurant at Five Guys or online at... Continue Reading
Five Guys listens to us. They raised their reimbursement.
August 25, 2018
12.75!... Continue Reading
Five Guys Online Shop Reporting Questions
August 21, 2018
Doing my first online five guys shop and am running into some issues. For my receipt I have my email receipt and the pick-up receipt that was on the bag but that does not have the dollar amount so I am planning to submit them both to cover my bases.... Continue Reading
Question Five Guys Cooking Observations
July 31, 2018
Hello all (I am back), I have a question re: the Five Guys shop requirement of standing by the cooking area, while our burgers and fries are being made, and not wandering off. I've found this a difficult requirement to keep fully (i.e., staying the entire cooking time) without looking... Continue Reading
Five Guys' shops all gone for July?
July 24, 2018
I'm going to be in a town tomorrow where there's almost always a Five Guys' shop to be done, and I was hoping to find a lunch shop. They have a hard time filling shops at this location. Anyway, I logged in, and there are ZERO Five Guys' shops showing... Continue Reading
Pushing the Bonus Envelope- How much bonus for Five Guys?
July 16, 2018
I do a LOT of these shops-- and pretty much if they cant give me an $18 bonus, I say "no thank you". It works about 90% of the time. Occasionally, VERY occasionally I will have to drive a longer distance and have gotten $20-$25-but that is rare. Should I... Continue Reading
Five Guys
May 21, 2018
I haven’t shopped Five Guys in a couple years and don’t go there often. I just went to the one closest to my house (which I’ve never shopped) and every employee was absolutely delightful. I ordered online so they knew my name. Even after eating and as I walked out... Continue Reading
Five Guys shop limit?
March 30, 2018
Have you noticed a shop limit change in the month of March? Have you shopped more than one Five Guys this month?... Continue Reading
Five Guys Mystery Shopping Program Revealed!
March 08, 2018
I was just reading about Five Guys and about 3/4 in the video, they started talking about the Mystery Shopping Program! One neat fact: They share between $900 and $1300 Bonus each store, which all the employees share, Nice! :) Here is the video. I learned a lot. :) https://youtu.be/v-934n698RM... Continue Reading
My first Five Guys
February 25, 2018
I’ve scheduled my first Five Guys shop and am a little concerned with the “ to the second “ timing. The guidelines state that the people that work there are on the look out for shoppers who take notes on their cell. My stop watch is on my phone. I’ve... Continue Reading
Five Guys
January 05, 2018
Does anyone know what company does Five Guys? I know they have mystery shoppers, but I'm having trouble finding out what company it is. TIA... Continue Reading
Five guys and blood readings.
December 18, 2017
[b][color=#3A851E]I haven't shopped at Five guys for quite a while now, mainly due to health reasons and getting away from tempting foods. After doing some blood work done, my cholesterol readings have fallen quite considerably and into a healthy range. After looking into some nutritional guidelines, people shouldn't eat more... Continue Reading
Five Guys times
December 16, 2017
Does anyone know if the times given are to start the shop or if the shop has to be completed between those hours? For example if I have a dinner shop until 9:15 does this mean as long as I arrive by then?... Continue Reading
Five Guys reimbursement increase
November 01, 2017
The reimbursement went from $12 to $12.50 in my area. Pretty much fully covers my costs now.... Continue Reading
Five Guys
September 18, 2017
Can I just say that the more I mystery shop casual dining places, the more I appreciate how fastidious Five Guys is with their glove removal and changing? In all the time I've shopped Five Guys, I have only once seen a crew member do something that might cross... Continue Reading
Five Guys Price Increase
August 25, 2017
I do one FG shop a month. I get the smallest everything so I can stay under the reimbursement. Today's order of a Little Cheeseburger, Little Fries and a regular drink cost me $0.05. The fries went up a dime. Luckily, I get 10% cash back when I use... Continue Reading
Five Guys "Late Dinner"
August 01, 2017
Does anyone know what times qualify for "Late Dinner" with Five Guys? I have read everything 2 times over but can't find any information on when exactly I should do my shop, other than I must start prior to 15-30 minutes before the location closes.... Continue Reading
Five guys and Panera Bread
July 18, 2017
I have my 1st five guys and Panera shops this weekend. I am excited. I have never been to a Five guys but have been to Panera Bread once. I found that when I was looking for a Luby's. I heard they were both good... Continue Reading
If I do a Five Guys shop and don't like the fries but they are cooked according to Five Guys standards is it ethical for me to say yes the fries were satisfactory if I don't really like them? (This is a mystery shop question)
June 30, 2017
I guess what I'm asking is if they're not satisfactory am I lying when I say they are? I'm not saying that someone who say's they're satisfactory is being unethical saying they are satisfactory when they think they're unsatisfactory but I'm not sure what I should do? ... Continue Reading
Five Guys name tags
June 09, 2017
Why is 5 guys so hellbent on making sure the employee has no name tags? Did a phone shop and receipt was blank on tge right edge showimg bo prices or trans seq id.... Continue Reading
Five Guys delivery shops
June 07, 2017
I know we haven't had enough Five Guys threads :) but I can't find any discussion of the delivery shops which I've now seen in two large cities. Has anyone done one? Is a third party delivery service used? The location I'm thinking of shopping doesn't have any reference to... Continue Reading
Five Guys still around?
April 28, 2017
I haven't seen any Five Guys shops for about a month. Are they still around?... Continue Reading
Five Guys phone orders - does anyone actually do this in "real life"
April 10, 2017
Is it just me or are the phone order scenarios kind of suspicious? I've never seen them advertised (maybe that's just my area) so I don't know how anyone would know or think to call ahead. I've also never seen another customer picking up a call-ahead order. I've done a couple... Continue Reading
Five Guys shop requirement
April 07, 2017
Hello I've never done one of these although there are plenty in my area. The MSC's site does not show guidelines. Can anyone tell me what the required order is for a non-milkshake shop? Also, I've done "Fast casual" shops that involve eating and commenting on the food and others that are... Continue Reading
Do You Like Five Guys Burgers? (not a mystery shopping-related question)
February 25, 2017
Just curious. :) I don't see what's so special about them and why people pay $7 or so for one. I think their fries are divine, though. :D... Continue Reading
Heads up on Five Guys (& other shops) - Make Extra $5-10!
February 03, 2017
Since I know the people in this forum frequent Five Guys a lot, I thought you'd like to know about this http://www.coca-colafreestyle.com/refreshment-rewards/ The Five Guys in my city all have the Coke freestyle machines, which in itself is pretty awesome, since I can make any soda drink combination I want. Not... Continue Reading
Five Guys price increase
January 17, 2017
I just did my first Five Guys shop of the year and was surprised when the total was not the amount I expected. Apparently the prices went up recently. I used to be able to get all of the required items for just under the reimbursement amount if I got... Continue Reading
Five Guys question
November 18, 2016
Doing my first shop tomorrow and don't see that there are pictures required. Am I overlooking something? Thanks in advance :)... Continue Reading
Hip Hip Hooray- I finally got assigned a Five Guys with a MILKSHAKE Requirement.
November 15, 2016
Good grief it took awhile but will finally do the milkshake too............a few new changes in the report like taking note if there are "more than 2" in line (vs the old "more than 4 in in line".) They are installing new registers so a few minor changes like the... Continue Reading
What's the most you've been paid for a Five Guys shop?
November 13, 2016
I accepted a Five Guys shop for $50. I don't know if they're low-balling me so what is the most you've done a Five Guys for?... Continue Reading
Found another Five Guys rule I overlooked
November 05, 2016
I was trying to perform an Online shop this afternoon. The store was not accepting online orders. The guidelines appeared to be repetitive and I overlooked the box on one of the pages that included additional information requiring a phone call. I thought I had all the requirements for all... Continue Reading
Five Guys manager uniforms
September 05, 2016
Did Five Guys change the uniform for managers and shift leaders? The past two times I've shopped there there hasn't been anyone wearing a grey t-shirt. There HAS been someone wearing a red polo, though.... Continue Reading
Has anyone seen any Five Guys shops lately?
August 11, 2016
I have not seen a Five Guys shop on the board in over a month, maybe longer. Has anyone seen any of these shops lately? :)... Continue Reading
Five Guys milkshakes and lactose intolerance.
August 01, 2016
I just completed a five guys shop and I got to the milk shake portioned of the report. it was flagged and asked why I didn't buy a milk shake. The scheduler called me last minute to do it for a $20 fee but I didn't hear anything about... Continue Reading
Five Guys Coupons
July 12, 2016
If you get rewards on your credit or debit card, check them before you do your Five Guys shop. Also, post which card has the discount and how much. BB&T has 10% off using their debit card.... Continue Reading
Do you call Five Guys each time?
July 07, 2016
The instructions say to call to verify the location and hours. Isn't it a little suspicious if you regularly shop there and call every time? I have the few times I've done the shop because that's what the instructions say, but wondering if everyone else does. Edited to add: If you... Continue Reading
Witnessing exceptional acts of customer service at Five Guys?
July 03, 2016
After doing 60-70 Five Guys, I've never seen "exceptional acts of customer service." I put down no for that question in my report every time and I'm just wondering what you guys have witnessed that would be considered exceptional service. I've seen good service but nothing special.... Continue Reading
Cajun Fries or Regular Fries at Five Guys
July 02, 2016
Is it alright to order the cajun fries for the Five Guys Shop? I notice that my order gets made last since they have to add the seasoning to mine.... Continue Reading
Five Guys Milkshake update
June 12, 2016
After reviewing the guidelines, due to many concerns posted here, I decided to email the MSC. I suggested they allow us to order the shake after we receive our dine in meal. Here is the response (including the grammar mistake): "You do not have to order the milkshake at the same time... Continue Reading
Five Guys
June 12, 2016
I think I read this somwhere in yhe guidelines but I can't find it anymore... but does anyone know if you have to stay for 15 minutes after getting the sandwhich or is it 15 minutes total in the restaurant? Thanks!... Continue Reading
Five Guys Shops
April 28, 2016
Hi, anyone knows where the Five Guys shops went? Have they stopped shopping or moved to another MSC?... Continue Reading
???? re: My First Five Guys' Shop
February 28, 2016
Doing my first one this afternoon and could use some clarification, since I know many of you do this shop.... I will be going with my family. I know I have to place my order first, and I know that I need to wait for the cashier to prompt for... Continue Reading
Five Guys Closed Location question
February 18, 2016
I have a shop scheduled next week for a new location opening near me. I happened to walk by it today and it seems likely that it won't be open by then. I read the guidelines and it mentions calling or stopping by to verify if a location is... Continue Reading
Five Guys Milkshake NOT Required Problem
February 13, 2016
Has anyone had the CPI state that a milkshake was NOT required and then have a question in the report about why you did not order a milkshake? I took two shops on back-to-back nights. Neither had a required milkshake purchase but one of the reports asked several... Continue Reading
Five Guys Reimbursement Question
February 13, 2016
I don't eat at Five Guys on my own dime, but I was thinking about picking up a shop. It seems, though, that the reimbursement won't cover a burger, fries and drink. Is that true? Also, can anyone tell me if that is the order requirement. Thank you.... Continue Reading
Five Guys Screening questions
February 05, 2016
I answered them the same as I always have. Yes to all the "I understand" questions, and no to the previous employment and medical condition questions. Now I'm ineligible based on my answers. I even backed up and looked at the questions. Nothing new, no trick questions. Any one else have this... Continue Reading
Five Guys shakes and receipts
November 27, 2015
Does the shake have to be on the same receipt as the rest of the food, or can it be a separate receipt with both receipts in one photo. I've already done it where I order everything together on one receipt. But, today I am going alone and it would... Continue Reading
Five Guys Brouhaha
November 03, 2015
Can you imagine writing THIS up?!?! http://www.wptv.com/news/state/five-guys-rep-calls-miami-beach-fight-caught-on-camera-simply-unacceptable Yeesh.... Continue Reading
Five Guys Shakes (milkshakes, not the number of times the fries get shaken)
August 09, 2015
Ok, I've been prattling on in other people's threads for a month or so now, so I figured it was time to start my own. I did a Five guys shop last week and the location had milkshakes! I was so excited (perhaps unreasonably excited). I ordered my regular... Continue Reading
Five Guys- 15 shakes?!
July 10, 2015
Hi there, I have a question about the Five Guys shops. Are the 15 shakes supposed to happen all at the same time at the end? or does it only matter if there are 15 shakes total no matter when they were shook/number of times they... Continue Reading
McDonalds vs. Five Guys in the News ... They should ask shoppers
May 04, 2015
Who better to ask than mystery shoppers who have shopped both McDonald's and Five Guys. I like McDonald's for breakfast. I prefer Five Guys' burgers. If I could change anything about McDonald's it would be the taste of their fries and food. http://www.theguardian.com/business/2015/may/02/steve-easterbrook-mcdonalds-fast-food-big-league-burgers-shake-shack McDonald's in crisis: can it fight off the Five... Continue Reading
I was recognized at Five Guys today
April 19, 2015
I am sure I was recognized by a manager wearing a white shirt. I've read here about how the managers can review the video. This was my second time in a month at this location. The first time was a late-dinner shop. On that late-dinner shop, I sat with my... Continue Reading
Five Guys: Slowly going to another msc....
April 18, 2015
Yup, just saw a few posted today with a different msc....... Continue Reading
Milkshakes and Five Guys
January 08, 2015
Has anyone been successful with these? I was assigned one last weekend, showed up and there was nothing about milkshakes in the store. I was called and bonused on one today, and they also didn't have milkshakes. Boo.... Continue Reading
Five Guys . . .milkshakes?!?!
December 20, 2014
Oh goodness, I just saw that they now have milkshakes on the Jan boards. So now pretty much a meal at Five Guys will now consist of 2000 calories. (They have bacon as one of their mixins) . . .First one I'm going to try is salted... Continue Reading
Wait she actually gets paid to eat at Five Guys
December 13, 2014
I had a dinner shop scheduled tonight and there was a high school girl who took my order. She laughed as I was taking my order and I had a whim that she knew who I was. After I placed my order, the girl got the broom and... Continue Reading
Question on Five Guys
November 22, 2014
I'm doing my first shop with them tonight. I'd like to take my spouse and child along, and it looks like that's fine. However, the directions aren't very clear on if all the order can be on one receipt. I've never eaten at Five Guys...how far does... Continue Reading
Five Guys-The poor pickles
November 14, 2014
I have been doing a regular round of five guys shops...it has been about 2 weeks now and still no pickles up here. I was first told on a shop (a friday) that they did not have any but that they would be there Monday. Last week I went and... Continue Reading
Five Guys vs Smashburger Shop
November 01, 2014
I did my first smashburger shop today after doing more than I care to count Five Guys shops. I figured I would give it a shot since I am trying out some different networks. I look at those two as direct competitors, and I would therefore think they would price... Continue Reading
Five Guys-Act of kindness
October 24, 2014
Has anyone put yes and put something in this? I never do because nothing is usually exceptional in my opinion but I was just wondering if maybe I am being a little to harsh?... Continue Reading
New Five Guys
October 20, 2014
A new Five Guys location opened just up the street from me... today, actually. I know they wouldn't be mean enough to shop a new location immediately, but does anybody know how long it takes for new locations to get into the MSC system(s)? I've heard two weeks for other... Continue Reading
I just got reinstated to Five Guys . . .
October 18, 2014
I went to the location I got banned from for a year and went back for a second time in a month today and I feel like they know it's me. I checked out my receipt and there are a bunch of ?????????? on the top of my receipt. Am... Continue Reading
FIVE GUYS ONLINE SHOP: Feedback Please
October 06, 2014
Searched, but the shop comments are buried in the other numerous Five Guys postings.. So how is this new online shop please??? Many Thanks... Continue Reading
How do I submit receipt from Five Guys online shop?
October 03, 2014
Doing my first online Five Guys. I have to pay online with credit card. Does Five Guys give me a receipt when I come in to get the order?... Continue Reading
Five Guys "10% discount Mall/Airport worker"
September 28, 2014
I just did a Five Guys shop at a tourist "Factory Outlet" mall where everything is more expensive than at a normal store including the Five Guys. I saw that it was a call in shop after I assigned it to myself. Now half the tourists shopping there don't speak... Continue Reading
Five guys mystery shopping makes the news
September 25, 2014
Check this article out! http://www.thrillist.com/eat/nation/five-guys-burgers-fries-trivia-about-the-fast-food-chain-thrillist-nation... Continue Reading
Five Guys Alternatives to Burgers
September 25, 2014
The grilled cheese is amazing! I have never had it wasn't in the mood for a burger today. I may never eat a burger there again. Just a PSA for those of you who are tired of the burgers. =)... Continue Reading
Five Guys - I think they know I'm their shopper
August 24, 2014
I'm so disappointed, I've thought I have been so covert about being their shopper. The company no longer allows me to shop that location. Bummer, it's right around the corner from my house. Has anyone else got fired from their Five Guys?... Continue Reading
Question about Five Guys assignment
August 07, 2014
I'm getting ready to do a Five Guys shop. The requirements state that I must determine if the burger is made correctly while I'm at the counter. If there are toppings missing I must immediately notify the employee at the counter. I'm interpreting this as I must actually... Continue Reading
Have you ever had this happen on a Five Guys shop?
July 13, 2014
The employee calls your number, but when you get to the counter they are still preparing your food and you have to wait? This has been happening a lot on my shops, and the one I did earlier this week I had to wait an extra 2 minutes after... Continue Reading
New Five Guys shop
May 05, 2014
I picked one up for tomorrow. According to the scheduler, this is a new shop where I call, give an ETA, place an order to go, and then eat in the restaurant. I'm wondering if anyone has gotten one of these yet, and any pointers if you have?... Continue Reading
Does anyone ever order a BLT at Five Guys?
April 24, 2014
I've recently discovered these and wondering if ordering one each time marks me as a shopper? lol... Continue Reading
Five guys milkshakes
April 05, 2014
Forgive me if there is already a topic on this, but my five guys shop tonight allows for the purchase and reimbursement of a milkshake. Apparently they are trying the milkshake idea in select ny/nj locations. Anyone else had this type of shop before and how are the... Continue Reading
New requirements on Five Guys Shops.....
January 09, 2014
I haven't done one in awhile but I'm scheduled to do one today. You can now order a hot dog, veggie sandwich, grilled cheese or BLT instead of a burger. Also, you have to order a fry or drink and then see if the cashier offers you the... Continue Reading
Congrats! You are now eligible to be a Five Guys Certified Shopper!
December 23, 2013
Did anyone else notice this? I checked my email, and found a message saying "Congratulations! You are now eligible to be a Five Guys Certified Shopper". Funny thing is I didn't have to be certified before when doing these shops. Now I am, and they tell me congrats? I don't... Continue Reading
FIVE GUYS: New, revised dinner guidelines and $21.00 fee???
November 14, 2013
Anybody aware of what the new revised Five Guys dinner guidelines consist of and what different food items can be purchased?? Many Thanks... Continue Reading
Advise on dealing with Five Guys - Schedulers, Weirdness, and Pay
May 05, 2012
So I'm getting these calls pretty regular asking me to do a Five Guys. Problem is two fold. And just for the record, even with calorie counting, I gained a SOLID 10 pounds (from 150lb) after only two dozen or so shops in the beginning, despite the website... Continue Reading
FIVE GUYS BURGERS: Shop feedback please
November 24, 2011
I already shop for their msc, but wondered if this shop is worth it or not. Friend of mine have raved about how good the food is otherwise I was leary a first about eating there. Many Thanks and Happy Thanksgiving to all.... Continue Reading
Five Guys Burgers & Fries
October 16, 2011
Does anyone know if they're still shopped? They used to be offered monthly but I don't know if they changed companies or they just stopped using shoppers.... Continue Reading
Discussions of Five Guys Mystery Shopping
I assume those who do their reports in the 15 minute time write minimal details.[/quote] Personally I find the Five Guys shops rather silly. (Source). April 24, 2024
The best shop i ever experienced at a five guys was 5 guys actually excited having a hell of a good time while working yelling orders to each other while waiting on customers. (Source). April 23, 2024
I am sure that you did.[quote=KokoBWare] [quote=jevanw] I really, really want to do a Five Guys shop where the employees are wearing nametags. (Source). April 19, 2024
[quote=jevanw] I really, really want to do a Five Guys shop where the employees are wearing nametags. (Source). April 19, 2024
I really, really want to do a Five Guys shop where the employees are wearing nametags. (Source). April 19, 2024
with bigger pay increases, and my daughter got older and busier (athlete), I really didn't have time for MS, although I did do a one-off here or there (she loved Five Guys and I don't think the bowling shops disappeared until 2017/2018? (Source). April 14, 2024
I created an order and - "shocked face" - the prices have gone up considerably since the last time I did a Five Guys. (Source). April 10, 2024
The willingness of customers to pay ever-higher costs, and tips, for a burger and fries may be waning. More than a few Five Guys have closed near us. (Source). April 10, 2024
Five guys has the blandest burgers ive ever had. (Source). April 09, 2024
I've lived in and shopped Five Guys in at least 4 different states over the past 7 years and never paid less than $17 for a shop. (Source). April 07, 2024