Question about change from Completed to Received
Waaaay too early to get concerned! Generally if there is a problem, they will contact you as soon as they have reviewed the material. But these shops are from the 18th and 19th and today is only the 20th. Check back in a few days. The editor may be swamped at the moment. Meanwhile make sure you continue to check your junk mail as well as your in box to make sure that no clarifications have been requested that somehow went astray.
Different Sassie companies handle this in different ways. Without the name of the company, probably no one can tell you what's happening. Since the shops were performed 9/18 and 9/19, and today is only 9/20, I would be inclined to wait, but if you are concerned, you should contact the company.
Thanks! It is BARE. I was just concerned because the report was showing as received last night when I was completing the reports for the other 3 shops. Now the reports I completed last night are showing as received and graded, but this one is still showing as received, with only the shop fee approved.
You are being way too impatient! It's only been 2 days! Give them a chance 
I have had a couple of Bare assignments in the past never get graded, but always paid.
Thanks. I am not in a rush to get paid. I was just concerned because that one is showing up different than the rest of them, mostly in the fact it is showing the shop fee approved, but not the reimbursement.
Thank you for your input. I am sure that will help me not stress as much about shops that don't get graded.
nhgirl1970 Wrote:
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> I have had a couple of Bare assignments in the
> past never get graded, but always paid.
Edited 1 time(s). Last edit at 09/21/2014 12:02AM by jatufu1.
Thank you for your input. I am sure that will help me not stress as much about shops that don't get graded.
nhgirl1970 Wrote:
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> I have had a couple of Bare assignments in the
> past never get graded, but always paid.
Edited 1 time(s). Last edit at 09/21/2014 12:02AM by jatufu1.
jpgilham Wrote:
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> You are being way too impatient! It's only been 2
> days! Give them a chance
I didn't think I was being impatient. It wouldn't bother me if they had not reviewed it at all yet. I realize it sometimes takes awhile. I was concerned because all 7 shops were reviewed quickly, 6 of them have the shop fee and reimbursement approved, but this one only has the shop fee approved.
It seemed odd, I didn't know what to make of it, I wasn't sure if I should contact them or wait, and so I asked.
As a new mystery shopper, I figured asking the experts on this forum what to do would be my best move.
I am sorry if that made me seem impatient. Thank you for letting me know how I came across.
Edited 1 time(s). Last edit at 09/21/2014 12:02AM by jatufu1.
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> You are being way too impatient! It's only been 2
> days! Give them a chance
I didn't think I was being impatient. It wouldn't bother me if they had not reviewed it at all yet. I realize it sometimes takes awhile. I was concerned because all 7 shops were reviewed quickly, 6 of them have the shop fee and reimbursement approved, but this one only has the shop fee approved.
It seemed odd, I didn't know what to make of it, I wasn't sure if I should contact them or wait, and so I asked.
As a new mystery shopper, I figured asking the experts on this forum what to do would be my best move.
I am sorry if that made me seem impatient. Thank you for letting me know how I came across.
Edited 1 time(s). Last edit at 09/21/2014 12:02AM by jatufu1.
With Bare, a completed and submitted report says "Completed." Once an editor has "touched" the report, it changes to "Received." When graded, it gets a grade but it continues to say "Received." Except, like nhgirl, a couple of my Bare reports never received a grade but were still paid. Two days, especially over the weekend, seems REALLY fast for a Bare reviewer so I'm surprised. Watch to be sure there are no comments added to that shop on the shop log and that you do not get an e-mail asking for more information. Check your junk folder daily. I have never gotten questions from a Bare editor, but some forum members have reported that Bare editor requests went to their Junk folder. With Bare, I would probably not worry. In fact, although I know I should check the shop log, I rarely check unless it is one of a couple of companies I keep a close eye on .... and Bare is not one of them. I would assume that Bare would contact me if there were a problem. But, at the same time, I wouldn't worry needlessly - if I were worried, I would contact them.
After you have shopped longer, jatufu, you will get a "feel" for how the companies work..... and they all are slightly different.
After you have shopped longer, jatufu, you will get a "feel" for how the companies work..... and they all are slightly different.
Thanks AustinMom. These were some shops that were paying extra. I am not sure if they are considered "bonused," but the shopper fee is higher on them because they are the leftover shops that no one has done. I imagine that is why they are reviewing them so quickly. I have been checking the shop and my email regularly to see if there are any messages.
I did have a shop with them where I uploaded the receipt from the shop twice, instead of uploading both receipts I was supposed to upload. In that case, they put a message in my shop log instead of emailing me. So I am making sure I keep checking the shop log.
That is good information to know that just because it changed to received doesn't necessarily mean they have actually reviewed it yet.
Edited 2 time(s). Last edit at 09/21/2014 12:51AM by jatufu1.
I did have a shop with them where I uploaded the receipt from the shop twice, instead of uploading both receipts I was supposed to upload. In that case, they put a message in my shop log instead of emailing me. So I am making sure I keep checking the shop log.
That is good information to know that just because it changed to received doesn't necessarily mean they have actually reviewed it yet.
Edited 2 time(s). Last edit at 09/21/2014 12:51AM by jatufu1.
They finally sent me an email and noted it in the comments on the shop log. They couldn't upload the receipts and I had to resend them. They said they were in the wrong format, but that is odd because I saved all the receipts in the same format. But this was the first time I tried taking pictures of the receipts with my phone, since I didn't have a scanner on the road.
I did notice that on the saved shops, I can see the receipts on the other shops, but this shop has the little picture you get when you can't open a file. I am not sure why. I know I opened the receipt before I submitted it, because I double-checked all the receipts to make sure I uploaded the correct receipts with the correct shops. So I am not real sure what happened. But I probably won't get a 10 on the shop now.
Does anyone know the email address to email things to Bare? They told me to email a new copy or fax it as soon as possible, but the email came from a no-reply address. I would prefer to email rather than fax, but I am not sure what email to use to send things.
I did notice that on the saved shops, I can see the receipts on the other shops, but this shop has the little picture you get when you can't open a file. I am not sure why. I know I opened the receipt before I submitted it, because I double-checked all the receipts to make sure I uploaded the correct receipts with the correct shops. So I am not real sure what happened. But I probably won't get a 10 on the shop now.
Does anyone know the email address to email things to Bare? They told me to email a new copy or fax it as soon as possible, but the email came from a no-reply address. I would prefer to email rather than fax, but I am not sure what email to use to send things.
Nope. I thought perhaps you could just hit 'reply', but 'no-reply' boxes are rarely if ever checked.
Can you go back to the email when the shop was scheduled and see if it is also a 'no-reply'?
Edited 2 time(s). Last edit at 09/21/2014 05:46AM by Flash.
Can you go back to the email when the shop was scheduled and see if it is also a 'no-reply'?
Edited 2 time(s). Last edit at 09/21/2014 05:46AM by Flash.
Thanks Flash! I can try that. I see the scheduler's email listed when I click the help button, but I wasn't sure if that was the email to send it to.
Obviously they don't routinely want receipts emailed to them as they offer no email address in the site's Help. Odder still is that they want you to email it in but give no address to send it to. Oh well. . . I would include a note to the scheduler that you had received an email asking for the receipt but on a 'no reply' email so you have attached it and hope she can handle this for you.
> Does anyone know the email address to email things
> to Bare? They told me to email a new copy or fax
> it as soon as possible, but the email came from a
> no-reply address. I would prefer to email rather
> than fax, but I am not sure what email to use to
> send things.
Unless you have email from a request for information like an editor to respond to, I have found there are two ways to contact Bare. The first is the scheduler's email - you can attach documents like receipts to the email. The second is the "help/contact" button next to the shop in question. I forget if you can send attachments that way.
I suggest you send what you can to both and wait for them to respond. The schedulers work 'normal' hours on weekdays.
PS: This is a solid, reliable company. Just do what you can, when you can, and I expect they will do their part. They don't often respond directly to the email. The response is usually to move the shop to completed status on the way to payment.
> to Bare? They told me to email a new copy or fax
> it as soon as possible, but the email came from a
> no-reply address. I would prefer to email rather
> than fax, but I am not sure what email to use to
> send things.
Unless you have email from a request for information like an editor to respond to, I have found there are two ways to contact Bare. The first is the scheduler's email - you can attach documents like receipts to the email. The second is the "help/contact" button next to the shop in question. I forget if you can send attachments that way.
I suggest you send what you can to both and wait for them to respond. The schedulers work 'normal' hours on weekdays.
PS: This is a solid, reliable company. Just do what you can, when you can, and I expect they will do their part. They don't often respond directly to the email. The response is usually to move the shop to completed status on the way to payment.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
vlade5394
Thanks!
I was just puzzled because the message said to email or fax, and gave the fax number but no email address.
I thought maybe some of the seasoned shoppers might know what email address to use.
They don't have a way to attach documents with the help / contact form.
In this case, I ended up faxing the documents by fax zero. The message asking for the documents is still on the shop log, but they have added the reimbursement amount to the shop log.
Thanks!
I was just puzzled because the message said to email or fax, and gave the fax number but no email address.
I thought maybe some of the seasoned shoppers might know what email address to use.
They don't have a way to attach documents with the help / contact form.
In this case, I ended up faxing the documents by fax zero. The message asking for the documents is still on the shop log, but they have added the reimbursement amount to the shop log.
Sounds like you handled it. Next time, to e-mail an attachment using the help feature, click on the help/contact. Copy the e-mail address. Move to your own e-mail program and paste the address. Then you can e-mail whatever you want to the contact point.
I did nineteen Intellishop shops last month. Eight of them were the same type of assignment, and only one was graded. The rest were ungraded and still showed received... I worried for a bit (It's Intellishop, after all!) but then they showed "Payment Pending" but still no grade.
I emailed about it out of curiosity, and was told that sometimes, they don't bother grading if it's not going to change your overall score. Honestly, I think they were just slammed with trying to get all of those last-minute contest reports done in time for payment.
I emailed about it out of curiosity, and was told that sometimes, they don't bother grading if it's not going to change your overall score. Honestly, I think they were just slammed with trying to get all of those last-minute contest reports done in time for payment.
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