I did a shop concerning money orders. I was supposed to ask to purchase one amount and when they asked for an ID, I was supposed to ask if I could split the transaction up.

They didn't ask for an ID. BUT - they told me they could not sell me the original amount I asked for. In fact, the amount they told me they were allowed to sell was less than the second amount I was supposed to ask them for.

It is hard to follow the scenario, and ask for two smaller purchases when one of those smaller purchases would still be more than the amount they told me they were allowed to sell.

I did what I could and asked if I could do two transactions of the amount they quoted me as their maximum amount. But they said no. They said they would have to fill out a lot of forms and it would be expensive. But they didn't agree to sell them, or specifically ask for an ID.

I wrote it up as it happened. I see it has changed to Received, and it has the amount for the shop. But the comments say cannot use no discussion about ID.

So I am not sure if this means I won't be paid for the shop. I am not sure whether I should message the scheduler or wait to see if I get paid.

Edited 1 time(s). Last edit at 11/20/2014 06:56AM by jatufu1.

I interpret the comments to mean, "We cannot use this shop because the shopper's report did not specify if an ID was requested."

If it was me, I would contact the scheduler.

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Thanks stilllearning. I actually did specifically state in my report "The FLA did not ask for an ID."

Their scenario was very specific, and seemed to assume the other person would say X, and you were supposed to say y after they said that.

But I will send a message to the scheduler. I was somewhat confused on the form where it tells the proofer the shop is a fail if certain things occur, but none of these things were things the shopper would or would not do; they were things that were under the control of the place being shopped.

Interesting, all the more reason to contact the scheduler. Please let us know when you receive a response.

Good luck!

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Nothing yet....

Still nothing from the scheduler. Maybe there is a reason people are not taking these shops....

That bugs me when a business isn't doing what they're supposed to do and it's our fault and we might not get paid for our work. grrr

jatufu1, any update?

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@stilllearning wrote:

jatufu1, any update?

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No update yet. I still have not been paid for the shop. I sent the scheduler another message yesterday, but have not heard back from them yet.

You have not received a response from an email sent almost two months ago? This is craziness! Since I don't believe you named the client, can you name the MSC, so perhaps someone can suggest a different avenue, instead wasting your time emailing a scheduler, who apparently is ignoring your emails?

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Intellishop.

I sent the first message shortly after the shop - through the HELP link on the assignment. I really wanted to get that clarified before I signed up for any more shops. They didn't give me a low score or anything. It just says, Cannot use - There was no discussion about ID."

I didn't want to sign up for any more shops of that type if whether I got paid was contingent on what the person at the location said or did not say.

They have a specific scenario that assumes the person will do one of two things. My person did neither. I reported what happened.

They are no longer offering that shop, but I went ahead and messaged the scheduler through the HELP link again since:

1. I haven't been paid yet.
2. I would really like to know.

I personally think as long as I did the scenario and followed the shop guidelines, I should be paid for the shop regardless of what the person being shopped said or did not say.

Edited 1 time(s). Last edit at 01/15/2015 08:04PM by jatufu1.

I totally agree! I also think, it is v-e-r-y disrespectful of them to ignore your emails. I would suggest you try sending an email to one of the Client Services Managers or the Owner: [www.intelli-shop.com].

Good luck!

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They ignore my emails significantly more often than not.

After not receiving any response from my messages using the help links on the shop, I finally just emailed the scheduler. The scheduler promptly forwarded my email to the Client Services Coordinator.

The Client Services Coordinator responded a few days later, "The issue with this report was not that the employee did not discuss an ID, but rather that you did not make ID a part of your initial inquiry. The guidelines state, “You must say: ‘I need to purchase xxxxxx. Do I need to provide an ID or anything for this?’”

I responded to the email, letting the Client Services Coordinator know that the guidelines I was given did not instruct me to ask about an ID. My instructions specifically stated, “You must say: ‘I need to purchase xxxxxxx. What do I need to do?’”

My report reflects I said exactly that.

I attached a copy of the instructions I had saved to file, informed the Coordinator that the shop instructions were still linked on the Shop Log, and that I could forward the email I received with instructions. All three instructions stated I had to ask "What do I need to do?" (not "Do I need to provide an ID or anything for this?")

The instructions further instructed me what to do IF the person being shop asked for an ID.

Anyway, I responded to the Coordinator's email over a week ago and have not received a reply from him.

It is pretty frustrating to be told you are not going to be paid for a shop because you didn't follow instructions, when you most certainly did.

And it isn't just my word of what the instructions said. The instructions are still available on the Shop Log.

@jatufu1: Nice reply! If you've waited for over a week though, IMO, it's time to follow-up with the scheduler. Granted, you shouldn't have to!

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