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What is going on with Bestmark?

April 10, 2013 05:52PM
I work for the above quite often. I have noted recently I am being short changed by them for so called not performing the job. Some editor who gets their income from shoppers - has sent back a report at least once a month. The most recent - today for a fitness shop. It was a combination recorded phone call and onsite visit. I followed the phone instructions to a t. The comment today from the editor stated I did not ask about rates and amenities. I did not have to as the employee spoke very fast and provided information before I could. I did however ask anyway. Her next comment - I hesitated when he asked if I had been to that location before? I hesitated for a few seconds - then answered I did not think so. Where does it say I can not hesitate? That would make a shop more credible as someone would have to think if they are asked a question?

What is going on with Bestmark???
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More Discussions About BestMark (All Companies)
April 10, 2013 05:58PM
Oh, no! I have a friend that has said she has dealt with some trying editors there. She is amazingly thorough and honest in everything she does so I can see where the problem lies. I have not had any issues as of yet and shop with them quite often. Hopefully just some cranky days and it will end. The companies may be pushing harder on them. I am not sure. Hope it all works out!
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April 10, 2013 06:12PM
Sometimes they talk too fast to get a word in edgewise. When I have to ask an open-ended question, I have at least 2 in case the employee covers it. I agree, hesitation on your part is natural and shouldn't affect your report. You answered that you didn't think you've been there before. By default, that means no, right? So you provided a valid answer. I'd be more suspicious if the customer auto-answered, Yes/No with no hesitation.

___________________________________

“You can only hold a smile for so long, after that it's just teeth.” - Chuck Palahniuk
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April 10, 2013 06:58PM
Yes I did hesitate but not for long. I stated I did not believe I had been there. I have not. Bm seems to have issues. I had another shop last month - two different emails stating two different reasons for not paying and the emails contradicted each other. The editors seem to have way too much leverage for my liking. Without the shoppers the editors would be without an income.
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April 10, 2013 11:33PM
Of course if they want to play that way then we too can deal from the bottom of the deck.
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April 11, 2013 12:35AM
I would talk about it with the scheduler. If the schedulers cannot get shoppers because of issues with the editors then they are all out of a job.
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April 11, 2013 05:37AM
Cannot work for them anymore. Too much narrative for too little money.
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April 11, 2013 06:32AM
I count myself lucky that I have not encountered the editing you've experienced. In my last conversation with one of their editors, I got good advice on how to word a response so I wouldn't get docked. With BM, you have the advantage of being able to talk to the editors. I wish all the MSCs dd that.

No fee, no shop.
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April 11, 2013 04:59PM
If your scenario was that you were a new potential customer, why would you have hesitated? Wouldn't the whole point of calling them have been to find out about a place you didn't know anything about? If you say yes you've been there before that changes the sales pitch. "I don't think so"?? Why wouldn't you know if you had been there or not? Do people often hop around from one fitness place to another such that they might forget if they'd been to one before? I thought those usually had long-term contracts. I'm guessing your hesitation was a "shopper" flag and the vague response a clincher.

Gotta rehearse your backstories before the call.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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April 11, 2013 05:22PM
Hesitating for five seconds not long. The SA spoke rapid fire and when he took a breath I could speak. I believe the problem seems to be shoppers are a dime a dozen. Mystery shopping needs to be monitored and unionization might be the only way to receive equality? In the course of a conversation with Caroline Heldman - FOX commentary and college professor - she asked me about my work. I told her mystery shopping and she found that to be interesting. As with everything there is always another side to the story. Caroline should check out this site as well.
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