excuse me however there is too much detail...

I have been working for several companies that require so much detail that I sometimes feel like telling them that I walked four steps, turned left, walked 2 steps and turned right. The product was on my right however I lifted said product with my left hand. We all have those types of shops however I have been plagued by them lately.

It is for this reason that, when I did a shop recently that required me hitting 8 departments, I went detail happy. I explained everything from the lint on the right shoulder of the associate to another associate removing an item from his back left pocket. I left no dust bunny unturned.

Well I recieved a rather polite email stating that with the level of detail I gave, I would be noticed as the person who did the shop. I was asked to please scale back my information. The editor was cordgial and nice although surprised by the level of detail. It stumped me for several minutes on how to fix my mistake. I plowed through and eventually recieved a 9. Strange how we get so accustomed to one thing and suddenly a bump in the road has us scratching our heads.

Just lost trying to find a fire pit in a concrete jungle wishing it was a wooded glen...

if it wasn't for bad luck, I would have no luck at all

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Of everything you said, I am most amazed that you didn't get an "8" because they contacted you.

(heart)

I intend to live forever. So far, so good.

Different companies, different requirements.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut

I've had those kinds of shops where I really felt they wanted to know what the weather was like and the floral arrangements outside the restaurant. The color of the servers eyes and her whimsical demeanor. However, you do have to be careful what you say so that you are not identified as the shopper. For example, if they start telling you how their boyfriend slept with their best friend I would not include that in case I was the only one she said that to. I would just say that she made a comment about her personal life.

I had a cell phone shop that asked me to describe "everything that happened from the moment you got out of the car until you went in the store."

I said I got out and was parked close to a bush so I walked around the back of my car so I didn't brush against the bush, and mentioned the other two vehicles in the parking lot, the descriptions of the customer who preceded me into the store, the gum stains on the sidewalk and two hand smudges on the door.

I can't imagine anything but the smudges being of any interest to whoever commissioned the shop. I probably should have mentioned how many steps I took walking from the car to the door.

But they gave me a 10 so I guess they were happy.

Time to build a bigger bridge.

As someone's already stated on here, it depends on what the client is looking for with their reports. I shopped for this semi-classy, mid-range restaurant. They specifically require me to censor the server's name on the receipt and keep the comments and details general. They emphasized not to be too revealing and detail anything that could be considered extremely unique like a specific conversation topics we small talked about, etc.

When I did a fine dining dinner and bar shop a couple of weeks ago for a different MSC, it was a similar procedure except I didn't have to go as far as to censor the server name.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

I tend to focus on what the questions were in the report, if they seem like they want a lot of detail then I give more detail, but usually it's just the facts.

****************

Motivation increases when we assume large responsibilities with a short deadline.

I was asked last week on a cell shop what was next door. An open field as noted in report. Well what was in the field? Umm I am not a farmer and I can only guess beans?

You may be on to something. I'm finding that the more colorful (I don't mean naughty words, just embellishments) my narratives are the better they seem to be received.

Of course I'm still waiting for the judgment to come down on a recent fast food shop where I mentioned bringing those nasty tacos home and feeding them to the dogs.....

(the irony is that I actually liked those tacos the first time I did that shop 2 years ago. But these were greasy and I had to go in over a half inch from the edge to get to the taco meat -- the outer half inch was nothing but shell and lettuce. But I wonder if the image of me feeding them to the dogs might have been a little more colorful than necessary....)

Time to build a bigger bridge.

Edited 1 time(s). Last edit at 08/31/2014 05:59PM by dspeakes.

Sorry, only registered users may post in this forum.

Click here to login

excuse me however there is too much detail...

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine