how to put mystery shopping on resume
Self-employed as a quality control analyst. Or choose from these depending on where you're thinking of applying:
Customer Service Analyst
Market Researcher
Employee Training Consultant
Quality Assurance
Consumer Feedback Analyst
Customer Service Analyst
Market Researcher
Employee Training Consultant
Quality Assurance
Consumer Feedback Analyst
.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)
"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor
"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)
"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor
"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
I used to say Independent Contractor but I didn't like that very much. I use Customer Service Consultant now.
Silver Certified ~ Shopping all of Toronto and beyond
As someone who has hired (and fired) numerous employees, whenever I read "Consultant" on a resume, I asked them to explain the difference between a true consultant and a contractor. In at least 90% of the cases, people described themselves as a "consultant" when actually they were doing contractor work. The "consultants" will have full authority to design, review, and recommend. A "contractor" will usually implement.
To be on the safe side and to strike a better perception, I would go with Customer Service Analyst or Quality Control Reviewer.
To be on the safe side and to strike a better perception, I would go with Customer Service Analyst or Quality Control Reviewer.
When you learn, teach, when you get, give. Maya Angelou
I've read that many employers do not like the term Contractor either.. It's rigid. I got hired when I edited my resume from IC to CSC but that's just me. It's really a toss up and depends on what you list underneath either title. I think after 12 years, you can consider yourself a Consultant especially if you have a business for mystery shopping. Consultants like any job can be freelance or work for a firm. Consultants and shoppers alike both write reports, evaluate customer service and more. James Bond mentioned some really good ones so I would go with those if you are unsure.
Silver Certified ~ Shopping all of Toronto and beyond
Great feedback on wording the job title. The resume service is asking me for bullet points of skills and accomplishments from the jobs, not just job title and that I've mystery shopped hotels, restaurants, retail etc. . I'm looking for more specifics there if anyone can think of anything I haven't.
Here is some just off of the top of my head.
Created detailed reports of what I saw and if procedures were followed.
Enacted different scenarios and recorded how subjects reacted.
Spot checked proper pricing on products.
Timed staff on service.
Submitted photos of places that I checked on for proper placement and colors.
Created detailed reports of what I saw and if procedures were followed.
Enacted different scenarios and recorded how subjects reacted.
Spot checked proper pricing on products.
Timed staff on service.
Submitted photos of places that I checked on for proper placement and colors.
How about
Evaluated customer interations
Created detailed performance reports with reference to customer interatiions
Analyzed service performace
Performed detailed analyisis of customer interations
Evaluated cash transactions (if you did bar evaluations)
Evaluated interior and exterior facilities for conformance to standards and protocol
A bunch of fancy words for what we do
Evaluated customer interations
Created detailed performance reports with reference to customer interatiions
Analyzed service performace
Performed detailed analyisis of customer interations
Evaluated cash transactions (if you did bar evaluations)
Evaluated interior and exterior facilities for conformance to standards and protocol
A bunch of fancy words for what we do
When you learn, teach, when you get, give. Maya Angelou
So glad I found this thread.
I had asked about this also. I know that I've been advised by job councilors to steer away from phrasing things in a manner that emphasizes being self employed, because companies could view you as being TOO independent, and have concerns about you Not listening or being a team player.
I've been self employed for the past 25 years with a cleaning service, and doing some real estate staging. My bones and back are shot, and I need to shift into some sort of NON strenuous work.
What types of jobs or career paths would the Mystery Shopping qualify us for.
Before the above I also had 10 years in restaurants, and have done just about everything except tend bar. I have a wide range of job skills, and can see the shopping being a bit akin to certain aspects of management.
I had asked about this also. I know that I've been advised by job councilors to steer away from phrasing things in a manner that emphasizes being self employed, because companies could view you as being TOO independent, and have concerns about you Not listening or being a team player.
I've been self employed for the past 25 years with a cleaning service, and doing some real estate staging. My bones and back are shot, and I need to shift into some sort of NON strenuous work.
What types of jobs or career paths would the Mystery Shopping qualify us for.
Before the above I also had 10 years in restaurants, and have done just about everything except tend bar. I have a wide range of job skills, and can see the shopping being a bit akin to certain aspects of management.
My boyfriend put Business Service Evaluator on his resume (I had showed him the MSCs that have casual restaurants he really likes and sometimes a grocery shop). He was going for a IT job at a small company. His now boss asked him what it was in the interview, he explained that he was a contractor that went from business to business and evaluated their service. They were impressed, said that he was really interested in that part and he got the job. They looked at it as a skill that they could use in their business to make the customer service better.
Shopping across Indiana but mostly around Indianapolis.
If you read more threads you will find that people mystery shop for several reasons, among them being a full time job with enough income to support themselves,.
I started out doing it because I found I liked getting the fast food meals. I quickly moved up to fine dining. I added all types of shops and started reading more on the forum. I became interested in video shopping, but I saw that several companines did not loan you equipment. So I worked for the loaner companies enough to buy my on video equipment (3 nice jobs). My husband and I would like some "pricey" Samsung S6 phones. So I am video shopping to pay for the phones.
My point is that you could make a living at mystery shopping. It may take a little while, but chat with the shoppers who do it and they could help.
Good luck!
I started out doing it because I found I liked getting the fast food meals. I quickly moved up to fine dining. I added all types of shops and started reading more on the forum. I became interested in video shopping, but I saw that several companines did not loan you equipment. So I worked for the loaner companies enough to buy my on video equipment (3 nice jobs). My husband and I would like some "pricey" Samsung S6 phones. So I am video shopping to pay for the phones.
My point is that you could make a living at mystery shopping. It may take a little while, but chat with the shoppers who do it and they could help.
Good luck!
When you learn, teach, when you get, give. Maya Angelou
Watching the wheels, I have found that many companies that offer customer service (sales, hospitality etc) love that I have evaluated customer service and know what to look for and offer as far as customer service. I am also looking at Merchandising jobs.
CureMS , I have been a mystery shopper for 12 years and moved up to doing mostly hotels. At my peak I made $20000 in one year. I need to make more than that to be able to afford my expenses. It also requires putting out alot of money sometimes months in advance. I also need health insurance since I'm no longer married. I know many people do it full time but I need a guaranteed income at this point so I am looking elsewhere, unfortunately, because I do love mystery shopping. There are some companies that mystery shop hotels full time but its 100% travel which would be too much for me.
CureMS , I have been a mystery shopper for 12 years and moved up to doing mostly hotels. At my peak I made $20000 in one year. I need to make more than that to be able to afford my expenses. It also requires putting out alot of money sometimes months in advance. I also need health insurance since I'm no longer married. I know many people do it full time but I need a guaranteed income at this point so I am looking elsewhere, unfortunately, because I do love mystery shopping. There are some companies that mystery shop hotels full time but its 100% travel which would be too much for me.
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