Grrrr.
I'm just venting due to silly editor stuff. Here's my email back to the editor.
I have updated my report. However, I do not see anywhere where it explains that "All questions scored NO require supporting comments. Clearly explain all NO scores in the last section."
I quote below from the instructions on the last section. In my mind, "telling a story" does not involve explaining all "no" scored questions.
QUOTE: "The comments below must be a detailed step by step description of your entire experience from the time you enter the store until the time you leave. Pretend that there are no questions on the form and you are telling a story. Start your comments from when you first entered the store. Tell us how you were greeted, what you were told, what you asked about, how your transaction was completed and everything that happened until you left the store. Describe your experience as detailed as possible. The description should be at least 10 sentences!"
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Mike T
Looking for shops in Western Canada
"Life is good because the alternative is forever "