Just finished a route of 27 gas stations. Plenty of cause for dismay, but the inspiration won out.
1) Isaac from Sudan - I've been seeing him 1-4 times per year for three years, but haven't seen him for a year. I told him his English was really improving. He beamed as he told me that he was taking English courses at the local community college, and after nine months it was now good enough that he could take other courses as well.
2) No Name Tag from southeast Asia. She grinned as she told me at the start of my audit that the location was spotless. It was. She told me that she came in an hour before her opening shift started so that she could wipe down the pumps, sweep the sidewalk, empty the trash, vacuum the mats, and clean the restrooms. She said that she was proud to have everything be clean for everyone.
3) Zee from southwest Asia explained how he cut the POP with a straight edge and yard stick every time it was delivered so that it would fit the frames that had never been replaced when the station changed brands. He begged me to tell him if anything was wrong at the end of the audit, because he'd want to get it perfect next time.
4) Juan from somewhere south of the U.S. - When a rented school bus filled with drunken private college coeds pulled up, they couldn't wait for the restrooms and began just squatting behind the propane tank stands. Juan asked if this was legal in the U.S. I told him it was not, and that he should call the police. He said, "No. They will leave. And then I can still be here and I can work."
I know nothing about any of these individuals' status or documentation, but doggone I was inspired by their sincere desire to work, and to do a really good job while they work. This is still a land of opportunity, and I am humbled by those who respond to such opportunity by offering their best.