"•Secret shoppers always ask questions. Sure, the typical customer asks a question or two, but those questions are usually limited to “where’s the bathroom,” and “why is this so expensive?” Secret shoppers will ask you specific questions about specific products. “Do you have blank in blank color?” “Are there any special deals if I buy blank and blank?” “My son/daughter really likes blank, but I don’t know what to get them for their blank, what would you suggest other than blank?”
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Not true, shopping or not, I ask questions. Who goes into a department store and just asks, "Where's the bathroom?" I have eyes. I can usually "see" the bathroom. But, what I want to know is what colors you have in the back room, even if they aren't on the floor. My friend is even worse. She must ask 20 questions about what she wants to buy. The point is, don't judge your customers as mystery shoppers, by what they ask you.
Afterall, Mr Retail Guy, the person you might be talking to, could be the "Owner" of your store.