Fast Food Shop Certification

Hi,
I have been mystery shopping sporadically over the years for fun. But, this is the first time I have posted to the forum. There is one particular MSC that offers Fast food shops that require the shopper to read a manual and pass a certification test. So, without naming names, you can probably guess which FF shop involves a great deal of timings at the drive-through and dine-in.
Here is my problem though, despite having a Master's Degree in Education, I cannot for the life of me pass their test for that one fast food place ( and I have taken and written many tests). I have passed several other certification tests for various shops.But, I cannot nail this one down. I know someone else who took the test and couldn't pass it either. The wording of some of the test questions are very confusing and I would never write test questions like that ( both A and B neither one or two of them, etc). I am wondering if anyone else has ever had this difficulty with that particular test. Is it me or the test?

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I will tell you that there are a lot of very poorly written test questions out there. I have a Ph.D. in Analytical Chemistry, have taught at a major research university and have worked globally training employees at a Fortune 100 multinational company. I would have been fired from both jobs if I had written test questions like some of those which I have seen. I posted one example recently where one of the answers was "obtain gas grill the associate and ensure this grill is easy to clean" That is how the answer is phrased. I pointed out the issue to the MSC, who told me that I was the only one who didn't understand the answer. Well, no one on this forum understood it either, or maybe they were just humoring me. I have learned to try to avoid over-analyzing the questions and answers. It helps, but I sometimes still fail tests. Luckily, I keep track of all of my answers and often know exactly which question is causing the problem. Then I call the MSC, grovel, agree that of course they are right, and they tell me which non-nonsensical answer is right (including the example I provided in this response), and I pass. I no longer worry about it. Grovel. Allways remember that pride is a renewable resource.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

I am having the same issue with the same FF company that I have done several times in the past with no problem. But now I cannot get the test correct. They changed the wording a little but I am a bright girl and am absolutely stumped. Please tell me if you got it figured out or how you got thru it.

I tried again and finally passed.

I took it and missed the last question which was the easiest. I printed the manual and took the test reading the answers from what I printed. There is no way on this planet or any other one that I would have passed that test without looking up the answers. You get 2 tries but if you fail, you have to wait 180 days to take another one.
CONGRATS!!!!! I see you passed.

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Fast Food Shop Certification

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