@PaulinMI wrote:
Imautner, I hope you have better luck but the same thing happened to me a few years back. I tried to explain to the MSC what happened, and they basically told me too bad. They also pointed out that there is a section of the report where you can state if there is anything wrong with the receipt. Now I always double check my receipts before entering the report. And the system works. I've had incorrect receipts after that, and as long as I put it in the report, my shops always get accepted.
I do exactly as Paul does and have never had a refusal. In fact, only once have they ever come back to me and wanted me to verify again what I said in the report. If there's a problem and it's identified in the report and explained, BEFORE the editor finds it, acceptance is pretty well assured. When an editor finds a problem and brings it up, and the shopper, after the fact, says "Oh, I did it right but the receipt/response/time/date/whatever is just wrong," it looks suspicious to them and they tend to want to disallow because there is no explanation in the report and they don't want to have to explain wrong things to the client that are not in the report. It just looks like the shopper goofed.
ALWAYS look at everything to be sure it's right before submitting. ALWAYS explain in detail in the report ANY discrepancy, no matter how minor it seems. And, then, if you have difficulty with the editor when you know you did it right and you know you covered it in the report (I never have, 2008-now), be ready to debate the point.