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Arches Problem?

August 02, 2015 08:50PM
I should have emailed them when this happened, but I did not think too much of it. I did an Arches shop on Friday (heavily bonused and a long drive, of course). Just came back as invalid. The cashier rang it up as I gave her a $50 when in fact, I gave her a $20.
I matter of factly, and without emotion, wrote back and explained this. Is there any chance that they will accept the shop? I could not have told them to re-ring, as that would make me stand out, something I am careful to never do.
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August 02, 2015 09:29PM
I would fight it. They say not to correct an order, and this is a similar situation. Tell them to review the video. Ugh!
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August 02, 2015 09:46PM
Imautner, I hope you have better luck but the same thing happened to me a few years back. I tried to explain to the MSC what happened, and they basically told me too bad. They also pointed out that there is a section of the report where you can state if there is anything wrong with the receipt. Now I always double check my receipts before entering the report. And the system works. I've had incorrect receipts after that, and as long as I put it in the report, my shops always get accepted.

proudly shopping in the D.
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August 02, 2015 09:52PM
1. Did she give you change back for a $50?
2. If she hit the $50 button on the register but you gave her a $20, her drawer is going to be $30 short/or over depending, so this is traceable, so it sounds like a win for you! smiling smiley
I would fight this!
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August 02, 2015 10:01PM
Yike. I would follow up with them and explain in detail what you gave them (1 x $20) and the exact change you received.

Thinking about my BK Lounge days in high school, sometimes I'd hit the "$20" on the register, but the customer gave me a $10 bill. In the end, I just did the math and gave them the correct change. In the end, the register shouldn't be short and technically, the cashier did just find as long as you received the correct change.

Keep us updated on this. I'm curious to see if the MSC will reverse the decision on you.

Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
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August 02, 2015 10:05PM
@SunnyDays2 wrote:

1. Did she give you change back for a $50?
2. If she hit the $50 button on the register but you gave her a $20, her drawer is going to be $30 short/or over depending, so this is traceable, so it sounds like a win for you! smiling smiley
I would fight this!

I think it's safe to say OP got the correct change back from the tender she paid with, or else this would be a huge red flag when she filled out her report.

Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
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August 02, 2015 10:37PM
@PaulinMI wrote:

Imautner, I hope you have better luck but the same thing happened to me a few years back. I tried to explain to the MSC what happened, and they basically told me too bad. They also pointed out that there is a section of the report where you can state if there is anything wrong with the receipt. Now I always double check my receipts before entering the report. And the system works. I've had incorrect receipts after that, and as long as I put it in the report, my shops always get accepted.

I do exactly as Paul does and have never had a refusal. In fact, only once have they ever come back to me and wanted me to verify again what I said in the report. If there's a problem and it's identified in the report and explained, BEFORE the editor finds it, acceptance is pretty well assured. When an editor finds a problem and brings it up, and the shopper, after the fact, says "Oh, I did it right but the receipt/response/time/date/whatever is just wrong," it looks suspicious to them and they tend to want to disallow because there is no explanation in the report and they don't want to have to explain wrong things to the client that are not in the report. It just looks like the shopper goofed.

ALWAYS look at everything to be sure it's right before submitting. ALWAYS explain in detail in the report ANY discrepancy, no matter how minor it seems. And, then, if you have difficulty with the editor when you know you did it right and you know you covered it in the report (I never have, 2008-now), be ready to debate the point.
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August 02, 2015 11:07PM
Have to assume that since the MSC has invalidated this that cash tendered on the receipt is $50. If so, the register would calculate change to the customer and that amount also would be on the receipt. This much time after the fact makes it difficult o challenge and correct.
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