Error on instructions

I'm working on a recall which involves checking at least 2 codes on a particular product. I'm supposed to remove specific lot numbers. I noticed early on that the product number for one item was not matching the lot number, although it was the exact product name. I called my company and they told me all numbers must match on my sheet. So I went on my merry way. Recently I received an email that the product number had been "updated" for that particular product. and going forward, I should remove the particular lot numbers. What about the ones I was told to leave on the shelf ???

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

Call your company, remind them of your earlier call and instructions to leave them. See if they would like to pay you to go back and fix the situation.
You are not responsible for a change made AFTER you already completed and submitted your shop/audit. Unless they sent out the change in guidelines in the morning but you did not see the email until later in the day. That is a gray area.
Thanks, Flash ! I was busy with the rest of the sites. I will give them a call. I feel funny about leaving affected product on the shelf. They are a really good company so I doubt it would be a problem for them to pay me if they want me to return.
Sorry, only registered users may post in this forum.

Click here to login