leicholtz,
Cultivating good relationships with schedulers is essential, and it does not, btw, include any boot licking (in case anyone was wondering). I know that the full time MSers that I know can be counted on to stand up for themselves, and in a professional and collegial manner. And, the schedulers worth cultivating tend to be a good match for that characteristic; they tend to be straightforward and willing to learn from shoppers. That's just very unlikely to happen with schedulers who work for mega-MSCs (but, there are some great exceptions!) and/or who have not done much MSing themselves.
Two important guidelines for cultivating schedulers:
1. When something goes wrong, let them know, immediately.
2. When something goes right, let them know immediately.
There are others, of course, but practicing those two will soon let you know which schedulers are really interested in working to develop shoppers that they know they can rely on. Schedulers usually only hear from shoppers when there is bad news, so just adhering to guideline #2 will set you apart. Adhering to #1 lets the scheduler know that she/he can rely on you to to help them to avert and/or recover from disaster.
As for the schedulers who don't really give a rat's bottom about all of this, you soon will have enough work so that you can ignore them.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.