1. Forums
  2. Mystery Shopping Discussion

Over whelming desire to do a cheap fast food shop, so they will have to get compliant.

June 28, 2016 06:27AM
I drive thru as a customer and the place is becoming an incompliant nightmare.
A guy was asking for another drink, because his tasted watered down. The car ahead of mine just sat there waiting for their order. Litter was everywhere, even by the ordering speaker, etc. I got annoyed in the hot sun waiting for an expensive drink and left the line without it.

Am I crazy to want to take a cheap fast food shop to force them to clean up the place? I used to do these shops all the time with another company and always loved them, but I outgrew the cheap fees, and don't really like the new food purchase requirements.

Please respond. Thank you!
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Fast Food
June 28, 2016 10:56AM
I'm not sure of the fast food establishment you're referring to, but McD's is no longer shopped. They now rely on receipt surveys. It doesn't seem to effect them. There will always be people that go there, regardless of the litter in the parking lot or an extra minute of waiting time (I'm not one of them, thankfully).
Reply
June 28, 2016 11:46AM
@Robin2 wrote:


Am I crazy to want to take a cheap fast food shop to force them to clean up the place? I used to do these shops all the time with another company and always loved them, but I outgrew the cheap fees, and don't really like the new food purchase requirements.

You didn't think the cheap fees were worth it and don't like the new food purchase requirements, so shopping them became not worth it to you. Because of the sloppy management, you want to shop them again to help them out? It's okay to be motivated by something other than money. Do they have a customer survey on the receipt? Take a few shops and see if you can make a difference. We all work for different reasons. If you are eating there anyway, why not shop them? You're not crazy.
Reply
June 28, 2016 12:18PM
Companies listen to customer feedback. Years ago I had a confrontation with a manager at a KFC. I called their headquarters. Someone there listened to me, even mailed me a coupon after apologizing and promising to contact the store manager. I have written complaints and mailed them to local companies, most call me about it. Yelp and other rating sites are monitored by most companies, with the added benefit of sharing with your local community. I have received personal responses via social sites on many occasions. Fortunately the majority of my ratings are good ones.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
Reply
June 28, 2016 04:22PM
I don't notice any difference with or without mystery shoppers...I've been given apologies and coupons...but the same problems keep happening..

Burger King has this thing where they offer you a value meal for the same items you ordered individually...but the value meal is more than the price of the individual items....sometimes they automatically charge extra for the value meal...the 1st time I just assumed prices went up...and often it is the same employee I have to argue with...

Edited 1 time(s). Last edit at 06/28/2016 04:25PM by jmitw.
Reply
June 28, 2016 04:30PM
Why waste time doing a mystery shop and report? Go directly to the source, the store manager or even up to corporate headquarters. You will probably receive a truly free compensation and they are more likely to listen to you as a paying customer than a mystery shopper.

Better yet, give up the crappy FF altogether.
Reply
June 28, 2016 10:07PM
It isn't the yellow arches.

I was thinking there must be limited shoppers here, and I might owe it to the company to take care of my territory? They could lose the account it this is going on to more of an extreme.

I've often gone out of the way to get "in good" with a company and to build my reputation as a good worker, and of course to keep these places in good standing. I visited as a customer, a former convenience store business where I used to do merchandising? Wow just wow, the place was awful. Coffee was too bad to drink, no napkins, no lids, and one very happily smiling cashier.

Have to admit, it pi**ed me off to see the formerly nicely maintained place going under like it is now.

I'll think about it. Maybe was just being a b*tch.
Reply
June 28, 2016 10:25PM
I often wish I was shopping Taco Bell. The one in my town is slower than mud. The last time I was there the kid inside as I viewed him from through the drive through window had his pants literally hanging around his knees. The food was cold, took 20 minutes to get to me, and the order was wrong. It was clear there was no manager there at the time. There were groups of kids at the counter chatting with the employees. If I hadn't been so busy the next day I would have gone to see the manager. It was ridiculous.
Reply
June 28, 2016 11:13PM
Just this evening I wished I was shopping Wendy's. Stopped at a Wendy's with my son on the way home from an appointment for him. It wasn't our local one (which is usually immaculate, with excellent service). We were starving, so didn't want to wait till we got back into town. Mistake. The kid taking the order was a dodo, the place was littered, there were soda spills on the table and floors, etc. This location used to be great, but it's been years since I've been there. And it'll be years before I go again, I hope.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Reply
June 30, 2016 02:43PM
I sometimes comment in Google Maps. There is a place to leave a review. Management did reply to one of my reviews.
Reply
July 01, 2016 05:05AM
Call corporate, and tell them you want to talk to top management.
Reply
July 01, 2016 09:09PM
Mystery shops don't always help. In fact, I'm not sure why management pays for them if they're not going to do anything about them.

I've shopped a quick fire pizza chain several times in my area. One of the stores, in particular, is absolutely horrible with a manager that doesn't seem concerned about anything. And he sets the pace for the whole crew.

Multiple times I've reported on the specific facts I've seen. I didn't submit opinions, only accurate facts. But, I've been brutal when describing the manager's actions and pace.

Every. Single. Time. I. Go. Back. He's still there and it's still awful.

Why do they pay for the reports?

On another note, as soon as Kroger discontinued their "old" surveys, they no longer seem to care if there are carts present at the entrance. I really wish they would bring the "old" survey back and stop asking me to count every employee in the store.
Reply
July 03, 2016 12:31AM
@sbobgal wrote:

Call corporate, and tell them you want to talk to top management.
Had a recent Jack-In-The-Box experience where calling management was made difficult. I was on my own dime, thirsty and saw the "$1 any size sign" in the window. All I wanted was a big diet Coke.

I would bet that half the time I get a sugary Coke instead of a diet. (When I am shopping a place, I always check it before I leave the drive-thru.) This time, the cashier swore it was right. (It wasn't.) And, they had no receipt paper so no receipt with a phone number to call. At least I didn't have to argue with an MSC about a missing receipt as I wasn't secret shopping.

The moral to my story is that I now get an iced tea unless I am shopping the place. When shopping them, I love-love-love to report that I got a regular (high-fructose corn syrup laden) soda instead of the diet Coke I ordered.

By the way, my local Carl's Jr. never seems to have receipts available. Hmmmmm.

Shopping SoCal and Maui.
Reply
July 03, 2016 12:48AM
Don't take the shop at the going rate. It is worth more than peanuts, regardless if you do it and feel better for reporting shortcomings!
Reply
Sorry, only registered users may post in this forum.

Click here to login