Interesting email just now:
The past few days, I have decided to start giving you all a little bit of inside information with every notification. Shoppers are the backbone of our company and I want everyone to feel like they a part of our team. Since you are all so graciously accept our emails, I thought that I would try to find something helpful or fun share with each notification, so that you get something out of it even if you can't pick up a shop. I will try to let you know what's going on with our sales team, our clients and just a little bit about everything mystery shopping related!
Today (Friday), I am going to share with you everything you've ever wanted to know about why we declined/reject shops and what we do to avoid it! Everyone's messed up on a shop. At least I hope that everyone has or I would feel a little insecure because I've done it too - on our own shops!
On occasion, if instructions aren't followed, we have to decline a shop. When this happens, it actually makes it more difficult for us. We still have to pay the editor. We still have software fees. And we have to work to try to get it rescheduled. So, with that being said, if we have ever rejected one of your shops, or if we ever do, please know that we have done everything we can to avoid it! Besides the fact that we have a shopper not happy about it, we also have more expense and time associated with it. So, any time things aren't "perfect", we take a into consideration how the client will feel about it. We have some clients that are very flexible. For example: We have some clients that will be totally fine if a shopper forgets a photo (as long as it's not happinging on a regular basis). We have other clients that insist on the receipt being itemized and we can't bill them for a shop if the shopper forgets this. Those are just a couple of examples on how depending on the client, it could go either way. If we can be flexible, I promise we will! So, if you ever mess up, don't hesitate to ask us and we'll tell you exactly why we can/can't accept the shop and hopefully help you figure out a solution!
Thank you!
Julie Simbro, President & Corporate Cheerleader
