I was on a Source shop today and was given the receipt of the person in front of me. It was a location two hours away with a fair bit of PAD so I scooped it up. I spent about a half hour in the store and when it was my turn at checkout, thought nothing of it since I was given a receipt and the correct change when I paid for my items. I came home, filled out the report after 45 minutes of typing up all the interactions and info at this location, and went to take a picture of my receipt only to notice I had a copy of the ticket for the guy in front of me who bought only bananas.

The cashier who rang my items up was chit chatting with her bagger and not too attentive to me. I explained in my comments what happened, emailed & texted the scheduler (haven't heard back yet but hopeful as it's early!) and wrote out what I purchased. I scanned the receipt I was given with a handwritten note. I provided the total, how I paid, and the change I received in my notes and just made a note that I thought the cashier was inattentive because she was chatting and didnt give me the correct receipt or provide any of the info off of it. I did get the correct change though...

In the description it says to remain anonymous at all times so I believe going back for a receipt would have triggered an odd reaction from customer service and in the past I've been told they couldn't print physical receipts after someone else checked out on a register--only transaction journal tickets (had this happen for a church reimbursement once but luckily the church doesn't care how the bill looks for records).

Am I looking at a reject/reshop here? It's kind of a bummer and we all learn one way or another. This is well over 100 shops of this same type and this has never happened. First time for everything. If it's a reshop, It will have eaten up most of the profit, if not all of it in gas and tolls. It's still early on their coast so I may find out tonight. Ugh. Fail for me! haha.

**edited as I accidentally mentioned the store in a round about way.



Edited 2 time(s). Last edit at 12/01/2016 12:33AM by clinen11.

This is where your reputation with the MSC comes into play. If you have a reputation for playing it straight with them with few questions they are likely to try to run the shop to the client if the client is not a pure pill. Your explanation is reasonable and indeed unless you had immediately noted it at the register and asked for your own receipt, going back for the receipt would have been unusual. Good luck with it.

I was hoping they would be able to look at cameras, but I find is often the case clients do not do this and would rather not pay a shopper I'm not saying the MSC, but the actual client. I had a shop once where they did not set the clock forward and the client absolutely refused to pay and would not hear anything of looking on the camera even after I offered to provide a photo and details of what I was wearing and when I was there. I used mobile check in so surely they didn't think I shopped an hour before hand then went back to check in?! Here's hoping this one pans out

This happened to me on a restaurant shop with a different company. It was my first shop for them. I was not offered a receipt, so I asked. The guy handed me a receipt, but I didn't look at it, just put it in my wallet and went home. When writing the report, I saw that I had been given someone else's receipt. I contacted the scheduler, and told her what happened. She told me to note it in the survey and to submit the other receipt. I did and it went through and I was paid. Hopefully you will still get paid. The receipt you have is proof you were there.

I do hope you get paid.

I truly believe "real" shoppers just don't look at receipts until they get home.

I truly didn't think anything of it because she gave me the correct change and you all have probably had the cashier who hands you the receipt and then promptly places your change on top of it while it's in your hand... of course I just tucked my money into my purse along with the receipt and smiled and went on about my day. Ah, but that $$ PAD though. Bummer too because I was just trying to shop a little before the first of the month chaos of this weekend.

That happened to me once... I got a receipt-like piece of paper with just the survey and store info on it. No info about my purchase at all. I actually noticed it in the coffee shop, but thought it would be weird to go back and ask again for a receipt for a cup of $3 coffee, so I took a photo of my steaming cup-of-joe while onsite. Then, I submitted the shop with an explanation, and even provided my bank statement (from using my card) to show the amount I paid.
They just accepted the shop and reimbursed me... no questions or comments about it. I hope you are as lucky!

Unfortunately, I had to call and ask them to email me a copy of the receipt. They did not seem too helpful on this. The associate asked me to call them back after she had time to locate the receipt, and then I did not receive an answer. I ended up driving to the area today and customer service had no record of an inquiry. She said the best she could do if she found it was print of a piece of paper with it on it, but it would look like something I could type up myself... I did a reshop for the same bonus though and found another shop in the area to offset the drive out. It was not my schedulers fault at all. It's the particular client. I figured they would be picky since previously they would not investigate on their own that the stores clock was wrong on the registers :/ but I do so well for this client that twice out of about 150 times isn't bugging me out too much.

Handled like a pro!

I suppose it would be just like running a business. If a client is part of your bread and butter, you don't want to bite their hand off over a few bucks... even if you twitch a little inside at their ridiculous requests. Misses Coleman wants six pickles and they cannot touch...

You recovered as well as you could with that shop. That particular client is very fussy with their receipts.

I know from experience because I once bought something on their shop that tasted moldy when I started nibbling on it in the parking lot. I did not think to take a photo of the receipt before I took the moldy item back in. The store could not give me any non-moldy replacement so they refunded me.

I didn't notice until I got home, but when they did the refund, they wrote on the receipt. I checked with their MSC and they said that I would have to do a re-shop.

That was the first re-shop I have ever had with them and I do hundreds of shops for them each year. It wasn't a matter of credibility, it was just how that client is about receipts and minimum purchases. (Had I made the minimum without the refund they would have taken it.)