I can't count how many times I have read posts from people who have been "cheated", "lied to", "tricked" or just generally wronged by MSC. By all accounts, all MSC should be criminally prosecuted for what they are doing to us!

Well let's take a different perspective. Next time
You've been wronged, try using this approach:

Have I kept the original email of the shop offer?
Have I kept the original guidelines?
Have I fully read those guidelines?
Is there anything ambiguous that I should have called the MSC on?
Did I follow the guidelines exactly?
Does my report reflect that?

All good? So I'm clean with my process? Next step is to contact the MSC and politely ask them to show me in the guidelines where I have erred in their opinion. Once you get that information, compare it with your original documents to make sure no switch has been made.

Now the ball is in their court. If they can't prove you've erred, guess what? They are in error. If they show you, then you are in error.

Now when you come here ready to rant and tell us how bad the MSC is, replace that anger with facts. If you want us to believe you have been wronged, then show us. You've already done the homework.

I've wanted to rant. I, too, have been wronged. Until the MSC showed me in the guidelines, which I double checked, and proved to me that I made the error. My bad. However, I was professional, polite and my reputation was maintained when I agreed I erred and apologized.



Edited 1 time(s). Last edit at 03/02/2015 12:30PM by miketfse.

Unfortunately, there are times when the MSC was definitely in the wrong and they did nothing to make amends. I have personally experienced MSC behaviors which were clearly in the wrong but they still refused to make things right or pay me, particularly when it was a nicely bonused shop.

I agree with both of you.

Sometimes the MSC is totally wrong and sometimes they are not. CureMS beautifully illustrated a perfect communication with an MSC with one of her posts last week. As ICs, the MSCs are our customers. It sounds many times like a lot of new shoppers think they are the customer. Even when my customers are wrong and I have a legitimate gripe, I try to express it in a respectful, objective, neutral way. CureMS did it, with a great result. Sometimes the communication with the MSC is not so great - "I got on their asses for the bullshit" and "terminate my account!" Sometimes, the result won't be a good one regardless of how great we communicate.

My agreement with mikeftse is in the bashing "vent" posts we see. Most of these center on "BEWARE OF XXX - RUDE AND UNPROFESSIONAL" or "XXXX lies and cheats." There's one today from a shopper who says he has been shopping 12 years and wants to report to us an unsuccessful shop from *10 years ago*.....and he posted 3 times about the same experience. With few details about the problem that caused the shop to be unsuccessful, the poster told us emotionally about how long it took to do the shop, the terrible weather conditions, and that it was bonused and the scheduler asked him to take it. And in 12 years of shopping, he has nothing to share with us except an unsuccessful shop 10 years ago. Very sad.

I have no problem with reading about problems with MSCs. I'm a shopper. Many times the MSC is wrong. Many times they are right and the shopper is wrong. Venting is venting and can be done by explaining a situation, providing details, without emotion or name-calling, as mikeftse said better than I can say it. IMHO, it is unprofessional and socially unacceptable to "vent" in a way that resembles a child throwing a tantrum.


edited because, even with spell checker, I still can't spell......

Edited 1 time(s). Last edit at 03/02/2015 02:28PM by AustinMom.

I've never been a little Princess Stompy-Foot, when I've utterly lost my temper I go dead silent. My husband knows the warning signs of fire coming from my eyes and discreetly grabs the car keys and goes to visit his folks down the road for an hour or three.

....sounds like you are married to a smart man, Cettie, in addition to the other good qualities we've heard about!

I think it all boils down to maintaining your own dignity despite the other side's behavior. I don't want to allow another individual to cause me to be a lesser person. Someone else should not have that power over me.