I had a similar thing with Kern. They explained to me that when they schedule for a company, your rating only updated on that company's site. The only way for it to change on Kern's site is for them to schedule you for a shop they are actually doing, so not a shop they are scheduling for an MSC. They would be the MSC in this case.
Bare starts everyone at a 5, as do most companies until you do a shop for them.. Then your first score becomes your average score. I know it's frustrating, but you will be able to get a job. When you pick the date when you apply, offer to send a sample or tell them you have experience with other companies, etc.
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Thanks to all the forum members!