Sentry

May 04, 2016 02:37AM

9 answered. 10,12, and 13 answered in the original, not gonna answer them again. If unacceptable, DQ me and delete my shopper profile. Thank you.

I sent that to the editor at Sentry. Asked and answered! Fully expecting the shop to be DQed, magically accepted and approved for payment.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

May 04, 2016 03:20AM

I had this same issue with Sentry on a bar integrity and dining evaluation. The report was long and I took a long time making sure it was done well. The report was returned with the same type of request for answers to several questions that were all answered in the original submission. I cut and paste the answers out of my narratives to show that all questions were answered. Then, the report was approved and I got paid, but I still got a note from the editor to make sure I answer all questions completely and comment on all no answers. I have not shopped for them since.

May 04, 2016 01:24PM

I have experienced this with several companies. I will revisit each area to discover why the response was challenged. On occasions I will discover that my response needed a small tweek to better align with the question it satisfies. This helps me improve the quality of my future work.

If I can not identify the problem, I politely and professionally respond accordingly. I understand that I am not perfect so I treat others the way I expect to be treated.

For anyone that drops a company over something like this, that's fantastic as the less competition the better as far as I am concerned.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

May 04, 2016 01:27PM

I agree but 3 revisions for 3 shops for a $17.00 total fee

May 04, 2016 09:34PM

@optikdave wrote:

I agree but 3 revisions for 3 shops for a $17.00 total fee

Three shops? At $17 each, right? So, you are saying you do not provide the same level of excellence regardless of the work you choose to perform?

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

May 04, 2016 09:49PM

I was consistently being asked by an editor for an employee description that I was providing in the appropriate field commentary area. The first time I chalked it up to a computer glitch and provide the info after the next two occurrences I decided not to shop the assignment anymore. I received a call from the company asking if I would reconsider and I explained the editing problem and was told that the issue is that their computers can only read the first 15 characters the remainder are truncated even though you can enter about 200 hundred characters. I understand that the fix is probably expensive but at the least the editor could have informed me of the cause the first time around and I would have adjusted my descriptions.

May 04, 2016 11:24PM

Interesting, and potentially answers why they are asking for supplied information. I wonder if the editor needs training. Sometimes a email will have truncated information while the form displays everything.

@ddeblois wrote:

I was consistently being asked by an editor for an employee description that I was providing in the appropriate field commentary area. The first time I chalked it up to a computer glitch and provide the info after the next two occurrences I decided not to shop the assignment anymore. I received a call from the company asking if I would reconsider and I explained the editing problem and was told that the issue is that their computers can only read the first 15 characters the remainder are truncated even though you can enter about 200 hundred characters. I understand that the fix is probably expensive but at the least the editor could have informed me of the cause the first time around and I would have adjusted my descriptions.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

May 05, 2016 12:28AM

I've encountered the same problem with a shop, where I addressed questions in my original narrative that the editor was asking me to answer! Even though many companies tell you not to simply parrot the questions back to them, it seems that sometimes the only way some of these "editors" can understand that you've answered the question is to repeat it back the way it was worded and simply add the answer.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

May 06, 2016 01:53AM

Ditto....my report was correct...but I was still admonished for missing things....multiple times...1 of the reasons I will not do a major big box store..no way in he!! i am going to do that much work only to be wrongly accused of screwing up.

May 06, 2016 02:36AM

@BirdyC wrote:

Even though many companies tell you not to simply parrot the questions back to them, it seems that sometimes the only way some of these "editors" can understand that you've answered the question is to repeat it back the way it was worded and simply add the answer.

On a high-end dining or hotel evaluation where the pay is relatively high, I try to use a somewhat more sophisticated style of writing and not simply regurgitate the questions with answers tacked on. I am frustrated when this can't be accepted by an "editor."

May 06, 2016 12:03PM

For most high end evaluations, they ask for a final subjective summary. I like to use that opportunity to clarify any "no" or negative responses as well as highlight any exceptional observations. This at least provides a way to parrot a question for clarification.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

Sorry, only registered users may post in this forum.

Click here to login

Sentry

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine