Dduubbss,
When you are new to this forum, it is better to just use the Search function to seek out what other people have/are discussing about a similar situation like yours.
I got "stung" too when I posted my first post asking for help. I think i even posted the same question in three different places...lol. Wish there was an "UNlike this post" button.
The forum can be a bit confusing when you are new, but Austin mom gave you a good place to start.
Also, a payment issue is more likely to get resolved by directly contacting the MSC, not asking other MS's on this forum.
Hope you get your problem resolved very soon, and welcome to the forum!