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How do you deal with empathy????

October 03, 2011 06:57PM
I have done shop where there are great sales people;however, they do not always follow the protocol of what the company is looking for. Do you guys note in the comments.
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October 03, 2011 07:29PM
I always give extra praise when earned. This is easily done in the comments sections. I say, "While SA did not ......, she certainaly made me feel ..... by doing ........
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October 03, 2011 07:41PM
autumnicole Wrote:
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> I have done shop where there are great sales
> people;however, they do not always follow the
> protocol of what the company is looking for. Do
> you guys note in the comments.

in my comments, i just mark down everything about the salesperson/experience that is exceptionally good and/or exceptionally bad, if not otherwise directly addressed in the questions.

i think that the best sales experience that i had was with a banker. he mesmerized me for 45 minutes at his desk, educating me about automobile purchases during an auto loan inquiry. however, he didn't follow half of the corporate guidelines which were required of him. but i still mentioned the good things that stood out about him. he was the best banker that i had ever met.
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October 04, 2011 03:37AM
I always try to find a way to include the notes about an awesome sales person. I think that they company needs to know when the salesman really almost made a sale.

When I walk in the the door with no intention of buying and really walk out barely restraining myself from buying a $900 TV that needs to known also. I try to find as many ways to work into the comments as many objective comments I can which talk about how responsive the person was, their body language and product knowledge.
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October 04, 2011 03:47AM
I find that mostly happens with bank shops where quite often the song and dance expected of the banker has been replaced with a warm, genuine interest in me as a customer. To me it does not matter if the person has used the 'key words' or not, they have explained product well, suggested appropriate product for the scenario I presented and are someone I would feel good about doing business with. But I'll report the lack of 'key words' in the appropriate places on the form and use the words 'warm', 'genuine', 'attentive' etc. in my narrative with a comment that I would be happy to do business with them.
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October 04, 2011 04:13AM
Flash Wrote:
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> I find that mostly happens with bank shops where
> quite often the song and dance expected of the
> banker has been replaced with a warm, genuine
> interest in me as a customer. To me it does not
> matter if the person has used the 'key words' or
> not, they have explained product well, suggested
> appropriate product for the scenario I presented
> and are someone I would feel good about doing
> business with. But I'll report the lack of 'key
> words' in the appropriate places on the form and
> use the words 'warm', 'genuine', 'attentive' etc.
> in my narrative with a comment that I would be
> happy to do business with them.


Yes flash I thinkthis is the way to go. WE are hired to use our own brains and skills. You do not have to be a robot. Do what you think will work for the client. I rarely if ever get a report rejected. Go w/ your gut and give a lot of details.
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