We Do Make A Difference

A few months ago I did a hardware store MS. It was awful and a very negative report. I wasn't greeted; noone came to the department I was in; I finally tracked someone down - and she knew nothing. She got someone over to help, but he seemed to want to be elsewhere; the cashier never acknowledged me, just told me the total - and no "thank you" or "goodbye".

I've avoided going back because I disliked it so much. But, because of a bonus, I went back today. I was cheerfully greeted, asked what I was in for, escorted to the product,. The cashier was cheerful and thanked me. These were different people than the first time. It was great, and I have to believe MSers made the difference.

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We do make a difference. I've seen it on businesses I shop.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

I have seen the changes when I go back to an assignment. Some with Customer Service and one particular place, structural.

For more on this, there's a thread running simultaneousy with the same discussion here:

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_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl

I have done that shop twice in my town - I don't like it either and sooooo rude....both times. I have sworn it off. It was like pulling teeth to get someone to acknowledge my existence in the store AND there was only one other customer!

Liz

twolittlethyme Wrote:
-------------------------------------------------------
> A few months ago I did a hardware store MS. It was
> awful and a very negative report. I wasn't
> greeted; noone came to the department I was in; I
> finally tracked someone down - and she knew
> nothing. She got someone over to help, but he
> seemed to want to be elsewhere; the cashier never
> acknowledged me, just told me the total - and no
> "thank you" or "goodbye".
>
> I've avoided going back because I disliked it so
> much. But, because of a bonus, I went back today.
> I was cheerfully greeted, asked what I was in for,
> escorted to the product,. The cashier was cheerful
> and thanked me. These were different people than
> the first time. It was great, and I have to
> believe MSers made the difference.

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