Hotel Question
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I found the survey for Hampton Inn to not be that bad. Haven't done a Hilton though.
I also did a Days Inn and will never do another.
I also did a Days Inn and will never do another.
.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)
"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor
"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)
"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor
"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
It really depends on the MSC. A Catastrophis Inn for a company like Coyle would be a ton of work! All the other MSCs that do that brand, as far as I can tell, have reasonable reports where you can finish all but the checkout survey parts before you depart.
But remember: since the clients are often franchisees who own a cluster of hotels, you cannot count on the surveys being the same all across the brand.
But remember: since the clients are often franchisees who own a cluster of hotels, you cannot count on the surveys being the same all across the brand.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Kevin (OP) I personally would not mix work with pleasure on a hotel shop.
Work is work and play is play
Meaning: If I desperately need a vacation (I do) from all this, then the last thing I want to do, is shop the hotel I am trying to relax at, because, you won't be relaxing...
I get it that some shopper DO work this out and shop a hotel and are paid later for everything....
But for me, no way Jose!
Work is work and play is play
Meaning: If I desperately need a vacation (I do) from all this, then the last thing I want to do, is shop the hotel I am trying to relax at, because, you won't be relaxing...
I get it that some shopper DO work this out and shop a hotel and are paid later for everything....
But for me, no way Jose!
I audio all of my interactions. Makes it a whole lot easier.
Phone call interactions (front desk, concierge, room service, valet) I take notes during the phone call, then reiterate them on audio after getting off the phone.
My honeymoon hotel stays were shopped. (Two different hotels) There was plenty of time for fun. Only the report really felt like work.
Phone call interactions (front desk, concierge, room service, valet) I take notes during the phone call, then reiterate them on audio after getting off the phone.
My honeymoon hotel stays were shopped. (Two different hotels) There was plenty of time for fun. Only the report really felt like work.
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Plan the work. Work the plan.
Plan the work. Work the plan.
Bear in mind different recording laws (states vary).
That's a great idea. I'm gonna invest in one. While it might be against the law to record in some states, as long as you don't use it for anything but a reference, what's the big deal. Any recommendations on a good recorder that can pick up the most sound?
@Kevin, if caught, you can incur a fine and perhaps even jail time.
In two-party states, I do not record the interaction itself, but rather, I reiterate the interaction myself immediately after. Pretty easy to do in a hotel setting where there is the privacy of your room, or numerous bathrooms you can duck into.
If you record your interactions, or your reiterations of your interactions, as you go... it's really easy to type up your report, since everything is recorded in the order it happened.
I have a Sony PX-something or other which is 8gb and that's been more than adequate. It was pretty cheap, I got it on eBay, but I did invest in better external mics for it.
In two-party states, I do not record the interaction itself, but rather, I reiterate the interaction myself immediately after. Pretty easy to do in a hotel setting where there is the privacy of your room, or numerous bathrooms you can duck into.
If you record your interactions, or your reiterations of your interactions, as you go... it's really easy to type up your report, since everything is recorded in the order it happened.
I have a Sony PX-something or other which is 8gb and that's been more than adequate. It was pretty cheap, I got it on eBay, but I did invest in better external mics for it.
------------------------------------------------
Plan the work. Work the plan.
Plan the work. Work the plan.
Kevincwasik Wrote:
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> That's a great idea. I'm gonna invest in one.
> While it might be against the law to record in
> some states, as long as you don't use it for
> anything but a reference, what's the big deal. Any
> recommendations on a good recorder that can pick
> up the most sound?
Kevin, I record all my shops to help me remember details. I reiterate those that are not spoken, such as descriptions. Of course I live in a state that allows covert recording as long as one of the parties agrees to it (me!).
If I were you, I would try it by investing in something inexpensive first, to see if it works for you. I have a Sansa MP3 Clip on that I clip on my bra. In addition to music, it also records. You can get one for under $50 depending on the size space you want and you don't need much. I transfer all files to their appropriate folder on my PC when I return home. Keeps my MP3 player clean. It does also have lots of music on it.
Good luck!
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> That's a great idea. I'm gonna invest in one.
> While it might be against the law to record in
> some states, as long as you don't use it for
> anything but a reference, what's the big deal. Any
> recommendations on a good recorder that can pick
> up the most sound?
Kevin, I record all my shops to help me remember details. I reiterate those that are not spoken, such as descriptions. Of course I live in a state that allows covert recording as long as one of the parties agrees to it (me!).
If I were you, I would try it by investing in something inexpensive first, to see if it works for you. I have a Sansa MP3 Clip on that I clip on my bra. In addition to music, it also records. You can get one for under $50 depending on the size space you want and you don't need much. I transfer all files to their appropriate folder on my PC when I return home. Keeps my MP3 player clean. It does also have lots of music on it.
Good luck!
When you learn, teach, when you get, give. Maya Angelou
Can anyone provide the name of the companies that seek shoppers for hotels, casinos, and resorts in the Michigan or surrounding area? Thanks.
Sign up for tons of companies and you will find ones looking for shoppers in Michigan, M.Reed. Happy shoppin!
Kevin -
If you are in a dual party consent state, you can not record a conversation without the other party's permission no matter what you intend doing. It is a criminal offense. You can go to jail, and there are discussions of this. Same for video shopping. And the audio recording applies to phone calls as well.
I live in Pennsylvania, which is a dual party consent state, so I am very cautious about this. Even if the MSC provides a number to call to do the recording, I inquire if they have the permission of the client (some companies obtain the permission of employees to recordd phone calls) and if it is a competitor shop (Verizon for instance checking out AT&T), then no matter what they may say, they can't possibly have the permission of the AT&T employee. Even if I call a one-party consent state, I am breaking the law. And if Bird call somewhere in Pennsylvania, she is breaking the law even though she is in a one party consent state.
Here is a link to a useful map: [www.vegress.com] Note that not all sites agree on the list of dual-party states, although the same core group always appears. Delaware, for instance, is one where the case law is not conclusive, but most agree that it is dual-party as shown on this map.
If you are in a dual party consent state, you can not record a conversation without the other party's permission no matter what you intend doing. It is a criminal offense. You can go to jail, and there are discussions of this. Same for video shopping. And the audio recording applies to phone calls as well.
I live in Pennsylvania, which is a dual party consent state, so I am very cautious about this. Even if the MSC provides a number to call to do the recording, I inquire if they have the permission of the client (some companies obtain the permission of employees to recordd phone calls) and if it is a competitor shop (Verizon for instance checking out AT&T), then no matter what they may say, they can't possibly have the permission of the AT&T employee. Even if I call a one-party consent state, I am breaking the law. And if Bird call somewhere in Pennsylvania, she is breaking the law even though she is in a one party consent state.
Here is a link to a useful map: [www.vegress.com] Note that not all sites agree on the list of dual-party states, although the same core group always appears. Delaware, for instance, is one where the case law is not conclusive, but most agree that it is dual-party as shown on this map.
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
myst4au,
Many thanks for posting that link. It is more up to date and detailed than the one that I have been using. I'm going to start referring posters with recording questions to it.
Many thanks for posting that link. It is more up to date and detailed than the one that I have been using. I'm going to start referring posters with recording questions to it.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
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