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What does out of rotation mean?

October 31, 2009 01:20PM
I recently applied to an email from Private Eyes about doing a shop for them. I offered a date and was informed that someone else was going on that date, but that the scheduler could send me after the 7th. So I emailed back "how about the 8th?" The reply was " I'm sorry you are out of rotation for that location." WHAT? I emailed back the question "what does that mean?"

Does anyone here know? Also why can't I schedule 2 shops in the same area with feedback plus? If you can help me I'd appreciate it.
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October 31, 2009 02:05PM
Out of rotation means it is too soon for you to that location since the last time you did the same location. Different MSP and different clients has the on day for rotation. Most are 60 to 90 day, but that can vary as much as 7 day to 365 days.

I can't help with Feedback Plus.
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October 31, 2009 02:39PM
Feedback Plus shops the same locations more than once in the same month and so they need different shoppers. They also try to prevent the shopper from being identified by visiting locations too close to one another as sometimes employees work at multiple locations.

Most companies have some type of rotation in place. This offers the client more than one viewpoint and helps keep shoppers from being identified. I have seen some rotation limits up to 1 full year.

President of the Independent Mystery Shoppers' Coalition.
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October 31, 2009 03:31PM
SG Marketing used to have one with I think it was a 510 day rotation requirement. It was a very small office in my area and even after 510 days it was pretty important to make sure that the 'target' had moved on to another branch. Sometimes they needed you to go sooner and there would be an exception if the 'target' had moved on already.

Then there are companies such as Focus on Service that have a 4 month rotation but still limit you to 2 shops per year. In that case it is not an issue of shopper identification but maximizing customer viewpoints.
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