Today, I did a grocery shop, and I shop there frequently when not MSing, but sometimes when I am asking the questions in each department, it seems like they have to know that I am a shopper. Of course, in most departments, I usually don't see the same employee, but I think the meat department manager is on to me. Are the employees aware of what questions asked by mystery shoppers? Should I take advantage of the create your own question option?
These are Publix shops, and you have to go to every department and ask one of the three questions or there is an option to fill in your own question usually. I may take a little break from these shops.
Sandra Sue, that is a good idea about being friendly and chatting.
I like how when you do a Publix shop it states that you must ask one of three exact questions in each department. Then the survey gives you the option to fill in your own question. They always like to give you the rope to hang yourself with the way they write the surveys. They write them in a way that you can fill them out without following the shop guidelines and it looks like its all ok. I never filled out the survey and write in my own questions, but I'm sure that would be instantly rejected.
We have 5 or 6 Hispanic markets...I shop the Super Walmart a mile or so from me...they MATCH other store sale prices. I go online and note which fruits and veggies (mostly) are priced the best, also at Sprouts and one other Whole Foods like market...plus the 4 remaining chain markets here in Vegas and go to town. My cart usually is half full of the "matched" prices. I LOVE it! I tell the people that get in line behind me that they might want to go to another line if I have a lot of matches. After I am done, I find the supervisor on duty and compliment the checker if she or he is nice about the matches. Most know me by sight and thank me. I want WalMart to continue the practice, so that is what I do. I also compliment any friendly employee on the floor I interact with. Why not. I worked retail and recognition always put a smile on my face!
This last time, the person behind me showed me the sign at the register about the WalMart "Savings Catcher" program that will scan your receipt to see if there are any lower prices I might have missed. It found $.78 I missed on one shop, and I am waiting on a second receipt. You an scan up to 7 receipts a week. We can redeem for a WalMart ecard. I am very new to that, but so far, it worked beyond what I found on my own!
I have not seen WalMart shops in my area, but would not do my store, just as I do not do my Blue Bank branch when I do the combo shops. I do not think it is fair to mystery shop my regular haunts!