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Video Recordings of Onsite Apartment Visits

June 19, 2015 04:34AM
I just signed on with an MSC and I'm hesitant to request any apartment shops. The guidelines state I have to video record my onsite visits with rental equipment. I have never done this and nor do I know if it is legal. Can someone shed some light on this? Is a video recording difficult to do and where do I rent the equipment?
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June 19, 2015 11:39AM
For many, many recent discussions of video and audio recording, please just do a "search" on video for the last 90 days.

Regarding legality: there is a detailed discussion of this in one of the topics at the top of the topics list in the New Mystery Shoppers area of the forums.

Short answer: it is legal when the client has followed the laws of the particular state in 14 states, and legal in all cases in the other 36 states and DC. Some training in using the video recorder is needed and should be supplied by the MSC.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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June 19, 2015 12:38PM
And, if you're not sure and the shop is in one of the 14 two party states, ask the MSC if the client has releases from the employees that state they may be recorded at work.

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Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.ā€¯ J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
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