Fine Dining Return Item

I have a fine dining shop tonight with a new requirement. I have to return one item and report what happens. I hate to do this, particularly if it turns out all of the items are perfect. Anyone completed one like this. Any suggestions?

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I had a complaint shop where I had only three specific excuses to use. I did not like doing it either. But "too salty" is a good one.

I think I will stick to a side item and too salty sounds good. It would be too time consuming and make me feel too guilty to send back the main entree.

This shop would be a flag to the manager that your fishing for a comped meal or desert if there was nothing wrong with it.

Order something that has shellfish and claim there was sand/grit in it. I have had that happen more times IRL and is very believable.

The managers have to walk a fine line between the free meal scammers and the complaints that have merit.

That is an ugly shop.

Had to look up IRL. In Real Life. I like it. Great phrase for us mystery shoppers.

The shop went well. I ordered a side vegetable dish that was cooked with garlic. I then told the server the dish did not have enough garlic flavor. Instead of taking it back to the kitchen, she brought some sauteed garlic in a separate dish to the table. I was concerned shop would not be accepted because the dish was not returned to the kitchen. However the guidelines also said to not create a problem. Shop was accepted with a 10.

Edited 2 time(s). Last edit at 06/28/2015 06:29PM by kenasch.

Since you did not name the client, please let us know which MSC. Many posters come to the forum just to bash the MSCs so it would be since to read something positive about a particular MSC.

Customer Impact.

Another positive post for Customer Impact. There was another recent one in another thread. Kudos to CI.

Good to know. Have not done any shop for Customer Impact.

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Fine Dining Return Item

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