I see some of our MS pics from this Papa Johns article
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I didn't want to read more after seeing this "...to make the pizza that is delivered to your home perfect." Obviously Botox Juan's definition of perfect is diametrically opposed to mine.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Papa John's should rethink and revamp its mystery shopping requirements and goals. I recently listened to a voice mail from one of the MSCs with the account. I haven't done a PJ's shop for them in over two years, so they must be desperate to be calling me. My last contact with the scheduler was asking him to explain how and why a shopper would pass up an advertised special that cost less and provided more, just to meet shop requirements. Might as well put a sign on my forehead that I am a MSer. Stupid.
You can definitely see the difference in a good pizza compared to the bad ones.
I have never gotten a pizza that looked as bad as some of those. WOW
About 5 years ago I worked at a Papa Johns. We would get mystery shopped at least once a week, sometimes twice a week, and the management would review the results with us every Monday. I don't know if every location was as busy as ours but it was not unusual to have the lobby full of customers waiting for carry out orders and we had 10 drivers to cover a 12 mile radius. To say we made a lot of pizza's is an understatement. In the 2 years I worked ther I can only remember 5 instances where we were shown pictures of unacceptable product. What you see in those pictures is not the norm for the product that is put out. It is a very small sampling compared to the number of pizza's put out. I do have to say that after working there and eating pizza almost daily, I have never had another Papa Johns pizza since I left the company.
Yes, the shot of the billboard does look like it is full of our photos.
How cool to actually see that they do something with our data! I'm not surprised though. My family loves when I do their shops because they say the quality of the pizza is the best. Most of the time I can tell when the shoppers actually make a difference, though there are a couple restaurants I've shopped in the past that don't seem to do much with their data, one of them the company that just stopped their program.
I remember first eating Papa Johns 20 years ago in college and I loved it. Maybe my tastes are more refined now (doubtful), but I'm thinking their quality has gone way down. It's a shame, because I do love the pepperoncini and garlic butter that come with it.
I feel that their quality - recently - has gone up from what it used to be. jmho
I think that once you shop them, their quality goes up. They know who the shoppers are.
And then there is the location which says that they identified me as a shopper. Now I can't shop that location. Nothing was wrong with what they did. Assuming that they did indeed identify me, what do they gain from telling the MSC that they know who the shopper is? Why not just provide exemplary service in the future? BTW, not shopping that location, which I did twice in 3 years while visiting friends, is not going to break me. Maybe they just wanted to keep the work for their "regular" shopper?
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
I agree that a smart employee (and employee team) will keep it under their hats when they identify a shopper, because every time they see that shopper coming, they already know it's test time .... easy "A," right?
Unfortunately, many employees have an "us vs. them" attitude toward mystery shoppers. Shoppers are viewed as spies who covertly infiltrate the premises, getting "free" food in return for spying on and "catching" the employees. In this age of video and other games, this becomes a game of "Who Can Spot the Shopper?" "Gotcha! I know who the shopper was! No more free food for him! The company will have to find a new spy. Bring it! Can't trick me!"
For many mystery-shopped employees who are not necessarily building a career, the enjoyment of "winning" the game by identifying and outing the shopper is more pleasurable than the idea of remembering the shopper's name and face so they can score perfect next time. These are not soldiers who are trying to win the war, they just see one battle and they are taking a single hill.
Unfortunately, many employees have an "us vs. them" attitude toward mystery shoppers. Shoppers are viewed as spies who covertly infiltrate the premises, getting "free" food in return for spying on and "catching" the employees. In this age of video and other games, this becomes a game of "Who Can Spot the Shopper?" "Gotcha! I know who the shopper was! No more free food for him! The company will have to find a new spy. Bring it! Can't trick me!"
For many mystery-shopped employees who are not necessarily building a career, the enjoyment of "winning" the game by identifying and outing the shopper is more pleasurable than the idea of remembering the shopper's name and face so they can score perfect next time. These are not soldiers who are trying to win the war, they just see one battle and they are taking a single hill.
Hi Lisa,know exactly what your saying about "diametrically opposed to the word perfect", I was a P.J. Junky buying them 2x a week and than they started making really bad pizzas. That was the end of my addiction and soon changed over to Domino's and Pizza Hut. Domino's kept trying to deliver a better product, something happened along Papa John's "Operations Management" and "Test Kitchen" because my pizzas were burnt, wrong toppings, and other negative experiences. I was not a big fan of Anchovies, my brother inlaw was here and told the Pizza Delivery guy "Hey, what does my ticket say? Driver said "Hawaiian and Double Pepperoni" so my B.I.L. said "Why did you put anchovies on it?" I felt like P.J. gave up on his pursuit of locating customer happiness, sad to think a really good pizza was allowed to turn bad.
We waited almost one hour and thirty minutes, pizzas were cold and raw-burnt and that's I have not had Papa John's now for almost four years! Were your pizzas bad tasting or scantily made or do you make your own better? I was curious if you ever had any of these experiences with P.J.s or you prefer using a local pizza that make's a better pizza or you can make a great pizza?
We waited almost one hour and thirty minutes, pizzas were cold and raw-burnt and that's I have not had Papa John's now for almost four years! Were your pizzas bad tasting or scantily made or do you make your own better? I was curious if you ever had any of these experiences with P.J.s or you prefer using a local pizza that make's a better pizza or you can make a great pizza?
Personally I would not undermine the company I work for by allowing the mystery shop program to be worthless. Treating someone you suspect or, even worse, are sure is the mystery shopper much better than other customers is to me cheating. I think allegiance to the company you work for is a good thing and striving to make things better through mystery shop programs or whatever else the company uses to make sure their standards are fulfilled is important. . If I did not like the company enough to do this I would most likely look for another job.
I don't think Papa John's is so bad. Domino's is way worse.
Side note: i hate when people write this "one 13-person shift had well over a century of collective experience with the company."
No. That shift of people has not worked there since 1915. There's no such thing as "collective experience." ... Except maybe in the Matrix....
Side note: i hate when people write this "one 13-person shift had well over a century of collective experience with the company."
No. That shift of people has not worked there since 1915. There's no such thing as "collective experience." ... Except maybe in the Matrix....
@CeciliaM wrote:
I don't think Papa John's is so bad. Domino's is way worse.
Side note: i hate when people write this "one 13-person shift had well over a century of collective experience with the company."
No. That shift of people has not worked there since 1915. There's no such thing as "collective experience." ... Except maybe in the Matrix....
Your comment made me thing of a new accountant at my firm that liked to brag he had "30 years of experience". After working with him for a few months I realized that he had "one year of experience 30 times". He didn't even finish out tax season with us.
I used to see a life coach pretty regularly.... back when they were called bartenders.
@KimRod wrote:
Your comment made me thing of a new accountant at my firm that liked to brag he had "30 years of experience". After working with him for a few months I realized that he had "one year of experience 30 times". He didn't even finish out tax season with us.
I have 42 years of experience... being on this planet. Soon to be 43. I think I will put it on my resume.
Not fair -- It says in the article that they are looking at the pizza in South Korea to see if they can tell from the picture if a diner would taste the jalapeno and meat in the same bite. How come they get to order jalapenos and we can't?
Shopping across Indiana but mostly around Indianapolis.
edited as the system duplicated the post
Edited 1 time(s). Last edit at 02/02/2016 09:53AM by lbw1000.
Shopping across Indiana but mostly around Indianapolis.
Edited 1 time(s). Last edit at 02/02/2016 09:53AM by lbw1000.
"pizza supremacy". It boggles my mind that there are parts of the country that see these chain pizza places as real pizza. Those chain places don't even survive around here
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