Intellishop Problem

My very first shop was with Intellishop and I have never had a problem. I asked if I could have an extension on a shop that was due on the 13th including the 48 hour follow up. I requested the extension for the shop to be done on the 13th and complete the 48 hour follow up on the 15th to which she replied I could. I have received several emails that I am late with my shop. I emailed the scheduler to remind her that she gave me an extension and she emailed back that there was no communication as to the extension. I forwarded the email to which she agreed and I have not heard back. Of course, I cannot call because all lines ring busy. My 48 follow up ends today at 11:15 a.m. and I had better be paid. Does anyone have a phone number for Intellishop where someone actually answers the phone? Grrrrrrr

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Now it's the weekend, I am not sure but would guess that no one is in the office on weekends. Schedulers are work from home so that's still your best bet. I would resend the email and in the subject line write: "URGENT: IN REGARDS TO PREVIOUS COMMUNICATION".

"To whom am I speaking with?" "And how do yo spell your name again, I want to make sure I spelled it right." "Do you mind sending me an email to affect that change."

BTW, I think most LATE notice are based on a timed out factor. usually midsite or 1201 the date after or 0600 the morning after.

Edited 1 time(s). Last edit at 10/15/2016 01:58PM by sojo917.

Sojo, Lorrie can't get anyone on the phone because the lines were busy, and now it's the weekend, so she is requesting a phone number. Do you have a weekend phone number for someone at Intellishop? It's all fine and well to create a dialogue but useless without a working phone number.

The OP did all her talking before she ran across her second concern. A shopper should not think that everything is cooperative based on an agreement that cannot be followed up with an agreement email.

A course, the lines are busy. What else is new for the weekend scheduler or MSC personnel

I would not worry about it, it is the weekend. Do what you can and present the cause on Monday. If the follow up is due before whenever.

Edited 2 time(s). Last edit at 10/15/2016 02:37PM by sojo917.

@JASFLALMT wrote:

Sojo, Lorrie can't get anyone on the phone because the lines were busy, and now it's the weekend, so she is requesting a phone number. Do you have a weekend phone number for someone at Intellishop? It's all fine and well to create a dialogue but useless without a working phone number.

All three numbers I have for intelli-shop ring busy 24/7.

@sojo917 wrote:

The OP did all her talking before she ran across her second concern. A shopper should not think that everything is cooperative based on an agreement that cannot be followed up with an agreement email.

A course, the lines are busy. What else is new for the weekend scheduler or MSC personnel

I would not worry about it, it is the weekend. Do what you can and present the cause on Monday. If the follow up is due before whenever.

I got the impression from her post that there was no talking and all communication was via email. She said she had an email communication from the scheduler agreeing to the extension that she forwarded to the scheduler but did not hear back...

are the late notice emails "auto emails?" I have gotten late emails when I had approval to extend the deadline, been told they were auto emails and to ignore them.

That may be, but the scheduler emailed back that there was no communication as to the extension. Hopefully Lorrie won't have any problems with getting the shop accepted. Roflwofl, was it the same MSC?

I think you'll be just fine. I suspect I did the same/similar shop as you today. For my shop, the due date is technically listed as today, but since the shop was done today, and it won't be 48 hours for me until Monday morning, there's no way to actually submit until I've waited the 48 hours from the time I've completed the shop.

In other words, I don't think they'll penalize you for it, because you actually can't submit the form until it's been 48 hours from the time you did the shop. That would be unfair, and Intelli-shop, at least in my experience, is reasonable and won't go after you for stupid things like that.

I also emailed them to make sure I wouldn't be penalized. Since you're not the only one with this issue, I'm sure they'll be reasonable.

@roflwofl wrote:

are the late notice emails "auto emails?" I have gotten late emails when I had approval to extend the deadline, been told they were auto emails and to ignore them.

The first two emails were auto emails. I wrote to the scheduler and reminded her that she gave me an extension. The next email seemed to come from her stating that we had no communication regarding the extension. Perhaps, it was an auto email, but I don't know.

To add to this saga, within minutes after I submitted the report stating I received no follow up, the salesman called me! I sent another email to intelli-shop stating that I did receive a call right after I submitted the report. They probably think I'm nuts with all the emails I've sent!

I'm sure that they have the opposite problem frequently enough where shoppers do not respond, do not email about problems, do not complete their shops, etc. They would likely rather have overcommunication than under or none.

Click on "Contact Scheduler" in your Sassie Profile for Intellishop. Cut and paste emails and place in the box, but in the future (assuming these were regular email communications) always contact the scheduler via the Contact Scheduler on your Sassie Job Site.

Also, I am thinking your "late report reminder" is coming from the computer generated auto email system and your scheduler has forgotten your agreement to extend the date/reporting time.

@JASFLALMT wrote:

Roflwofl, was it the same MSC?

It was the same MSC.

If you are using the "Contact Scheduler" option for a Sassie platform shop, you can add your own email address to the box which has the scheduler's email address in it. Someone else suggested this a few months ago, and I have been doing it since then. That way you get a copy of the email you sent, with the date and time it.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

@myst4au wrote:

If you are using the "Contact Scheduler" option for a Sassie platform shop, you can add your own email address to the box which has the scheduler's email address in it. Someone else suggested this a few months ago, and I have been doing it since then. That way you get a copy of the email you sent, with the date and time it.

Great idea - thanks!

Do not worry, someone will contact you on Monday. Breath...........

I went to a car dealership for a 45.00 shop on Friday. The dealership was closed, no longer in business. I called Intell, left a message, no return call or return email

They eventually call back they have so many shops it just can take a while. They are not perfect and I was not paid for a shop that was 99.5 percent perfect, but I did not get the hosts name (I actually did have it, it was signed on a card but by the time I was able to get to them, they had rescheduled it......so I have had my issues, 200 bucks out the door....), however, that was one issue in 100s of shops and they eventually will get back. They do not have enough schedulers for the amount of shops they do, hence the delays....again, breath

@calicakes wrote:

I went to a car dealership for a 45.00 shop on Friday. The dealership was closed, no longer in business. I called Intell, left a message, no return call or return email

I hope you took pictures

and at least four or more. (The lock on the door, the door, the cross streets, and nearby businesses and an overall). In this business we must get paid for doing the right thing. Apparently no one told IS that the business was closed. and the Client did not know.

No-- one thing I have learned is that they like it the more you stay in touch with them where there are issues with a shop. There job is to get the assignments scheduled and our job is to complete the assignment. They have requirements from the Client that certain shops MUST be done for the contract is paid. So it is very important to them that the shops are done on as close to on time as possible. And Yes 24 hours late can be a big difference.

Shopping Southern Georgia, Valdosta, Waycross, Quitman, Thomasville and North Central Florida I-10 & I-75.

@calicakes wrote:

I went to a car dealership for a 45.00 shop on Friday. The dealership was closed, no longer in business. I called Intell, left a message, no return call or return email

What number did you call to leave a message? All the numbers I have constantly ring busy.

I have a shop coming up which involves buying a gift card at a mall office. Here are some verbatim instructions that are both confusing and misleading. I have emailed the Intellishop scheduler several times for clarifications.

"After the employee goes through the suggestions, you can say that you would rather not pay a fee and purchase one of the retailer (store) gift cards for under $25 or less. You MUST purchase any store gift card."

Under $25 or less? Actually apparently from the rest of the instructions they want want you to buy a $20 or $25 store card.

"You should NOT purchase a (mall name) GIFTCARD during this shop. Below are examples of (mall name) Giftcards. Again DO NOT purchase a Store Gift Card."

The above was corrected after my email to the scheduler. They obviously don't want you to purchase a mall issued gift card.

I seem to be running into several confusing instructions from different companies this month. Before rolling out programs, you would think they would have gone over them looking for obvious typos and misleading instructions. Perhaps they should have some of their better shoppers test them before a general release.

Edited 2 time(s). Last edit at 10/17/2016 05:05PM by kenasch.

@kenasch wrote:

I have a shop coming up which involves buying a gift card at a mall office. Here are some verbatim instructions that are both confusing and misleading. I have emailed the Intellishop scheduler several times for clarifications.

"After the employee goes through the suggestions, you can say that you would rather not pay a fee and purchase one of the retailer (store) gift cards for under $25 or less. You MUST purchase any store gift card."

Under $25 or less? Actually apparently from the rest of the instructions they want want you to buy a $20 or $25 store card.

"You should NOT purchase a (mall name) GIFTCARD during this shop. Below are examples of (mall name) Giftcards. Again DO NOT purchase a Store Gift Card."

The above was corrected after my email to the scheduler. They obviously don't want you to purchase a mall issued gift card.

I seem to be running into several confusing instructions from different companies this month. Before rolling out programs, you would think they would have gone over them looking for obvious typos and misleading instructions. Perhaps they should have some of their better shoppers test them before a general release.

Despite all the confusion with the instructions, I did get a 10 on the shop. I bought a $25 gift card for a store located in the mall.

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