Suitsupply purchase and return shop...

I'm just wondering if anyone has performed one of these before. I purchased the suit on Monday the 22nd. The MSC is supposed to schedule a time for me to return to the store and return the suit (I don't have the suit, part of the shop was to have alterations done on it), and I've been emailing back and forth with the scheduler but she still hasn't managed to get this return scheduled and I'm starting to get fairly annoyed...

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