When the guidelines for the shop are unavailable . . . .

What do you do in the following situation?

After being awarded a shop, I went to the site. The questionnaire was available, but not the guidelines. A note stated the scheduler would email me the guidelines. I waited about 5 days and sent the scheduler an email asking for the status of the guidelines. The response was that he would email them. A few days later, the shop is due the next day and no guidelines. I sent another email asking for the guidelines and am waiting.

Would you do the shop with the questionnaire and no guidelines and just do the best you can (I am MS experienced. It is a simple shop. I have not done this shop before.)?

Would you send an email rejecting the shop?

Something else?

Thanks.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut

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I would go to my latest request for the guidelines and forward it back to the scheduler indicating that I still have not received the guidelines, the shop is due and I need to cancel the job because I have no instructions and now have other obligations.

Unless it was either a company I knew to be always in my corner or it was a shop I had done myriad times before and felt comfortable from looking at the questionnaire that guidelines would not have changed, I would not hazard doing it without the instructions in hand, no matter how simple the shop appears. Life is just too short to then get into a go-round because the instructions specifically say you are to scratch you nose with your right hand so the video of the shop can identify you and you scratched your head instead.

I'd skip over the scheduler, and call the MSC directly. Something like this happened to me once and that's what I did. Problem solved within five minutes!

Is that Certified? AKA Criny?

I just got deactivated from them after a week of trying to get them to fix the paperwork!

vlade5394 Wrote:
-------------------------------------------------------
> What do you do in the following situation?
>
> After being awarded a shop, I went to the site.
> The questionnaire was available, but not the
> guidelines. A note stated the scheduler would
> email me the guidelines. I waited about 5 days
> and sent the scheduler an email asking for the
> status of the guidelines. The response was that
> he would email them. A few days later, the shop
> is due the next day and no guidelines. I sent
> another email asking for the guidelines and am
> waiting.
>
> Would you do the shop with the questionnaire and
> no guidelines and just do the best you can (I am
> MS experienced. It is a simple shop. I have not
> done this shop before.)?
>
> Would you send an email rejecting the shop?
>
> Something else?
>
> Thanks.

If the MSP is Custmer Service Experts, and they forgot to send you the instructions and now have not answered, do not do the shop. They are very particular about the instructions and the instructions are always e-mailed to the shopper.

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