Haha, RJR I got a good laugh out of that. It's so true.
But I do have to disagree with most of you:
"Does anyone speak proper English anymore, or is it just me?"
I'm of the opinion that what is considered proper language is "descriptive" and not "prescriptive", and changes with the time. What you consider "proper" English is not proper in England. What you consider "proper" English would not be considered proper 200 years ago.
Now, of course, the language being used should match the atmosphere that the establishment wants to try to create. That being said, I don't want the kid working the register at an urban fast food restaurant to greet me, "Good afternoon, sir. How may I be of service?" And close, "Thank you very much for your business." It would sound disingenuous.
When I'm evaluating costumer service, the tone and feeling is far more important than the actual words being said.
Companies take our evaluations seriously, in terms of deciding who gets promotions, bonuses, and who gets reprimanded. I don't want to ding some poor kid because he uses a bit of slang.
Hell, I take it as a compliment when the younger generation talks hip to me