Surveys on receipts

On the majority of our shops, our receipt will have an offer to answer a survey about our visit, with an incentive of a free drink, sandwich, or maybe a buck or two off our next purchase.
I never do these, as it seems a bit unethical to double dip on a shop. However, last night I had a restaurant dine in shop that was over the top bad. A good restaurant with good people, but it was just one of those perfect storms that resulted in a total flunked shop. My meal will be reimbursed, sure, but the fee for the shop was way low for the huge delay and total investment of time involved.
So, knowing that back in my "civilian life" I might sometimes score a gift certificate for around my purchase price for bad experience reports on surveys, I am halfway tempted to do the survey on this one. But, knowing the ticket is probably flagged already, it might be asking for trouble.
Like I said, I always feel it would be wrong to double dip, or am I just overthinking this? Am I missing out? Other people have opinions? Experiences?

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You shouldn't fill out the receipt survey if it's for a mystery shop. Most MSCs don't allow it and you risk your shop being not accepted. It's either stated in the guidelines or in your ICA.

Yes, whenever I have asked if I should fill out the survey, I have ALWAYS been told NO, NO, NO.

Better safe than sorry!

However, I will say this: if it's egregious, I act as a real, actual (human) customer will act. I will approach a manager or whatever is needed.

I then communicate to the MSC what happened and leave it up to them whether the location should be reshopped by another shopper.

It is my opinion (worth the paper it's written on -- sometimes!) that if something is catastrophic, the client needs to know. Not that something went wrong, but how the employee handled it. Vital info for the client IMHO.

I never complete the surveys because I figure I've already been paid for my report and if I fill out a survey, I'm reporting the same information a second time. Although, sometimes the MSC encourages you to do it. MF has a gas client that was contacting customers for feedback. When filling out my reports for the gas client, there was a question whether MF could provide my email address for me to complete a survey for the customer and then the customer would enter me in a sweepstakes. I forget what the potential prize was, but I thought it was odd that MF wanted its shoppers to fill out a client customer survey after they completed a report. Oh, well. Usually I don't.

I'd never fill out a receipt survey whether on a shop or not. I feel it just encourages companies to go around the MSC's and ultimately us shoppers.

Edited 1 time(s). Last edit at 11/13/2019 09:35PM by bestofbothworlds.

@bestofbothworlds wrote:

I'd never fill out a receipt survey whether on a shop or not. I feel it just encourages companies to go around the MSC's and ultimately us shoppers.

Thats how I got my start. I was encouraged by a cashier at a store to fill out the survey and at the end of said survey was an invitation to sign up for an MSC.

That's interesting, JW! I've not seen anything like it on a receipt here ...

@JW wrote:

@bestofbothworlds wrote:

I'd never fill out a receipt survey whether on a shop or not. I feel it just encourages companies to go around the MSC's and ultimately us shoppers.

Thats how I got my start. I was encouraged by a cashier at a store to fill out the survey and at the end of said survey was an invitation to sign up for an MSC.

i had this experience also. Filled out a survey after a disappointing meal. Once the survey was over i was sent to a website that asked if i would consider MSing.

I always found it interesting that the survey produced no response from the restaurant other than a canned apology. The restaurant made no effort as a result of the survey. They ask the questions but nobody pays any attention to the reply.

I have never filled out a survey from a receipt or an email ever, whether mystery shopping or not. On those surveys, the metrics are awful and unless the employee/store gets 100%, it's a failure. You can get dinged for something that wasn't even your issue to deal with and there is no recourse. I saw it when I worked at CVS where we'd get written up if we had poor survey scores and I see if with my boyfriend who will get $500/a month extra if he averages 92% or above in that month and can get fired if it's lower than 92% for 3 months in a row.

Shopping the South Jersey Shore

@bestofbothworlds wrote:

I'd never fill out a receipt survey whether on a shop or not. I feel it just encourages companies to go around the MSC's and ultimately us shoppers.

That is my feeling exactly. Why would I want to create competition for myself?

@AZwolfman Most definitely! I have seen a few of the clients that I used to shop all the time doing receipt surveys. Most companies don't do both, so we are losing out on those clients.

Shopping the South Jersey Shore

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Surveys on receipts

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