Verizon Purchase and return phone

Anyone down the phone purchase and return. The MSC will refund activation charges, etc. But I am afraid there will be some complication that will cost me additional money.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

I did one and they charged me a full month of service even though I returned the phone within the 30 return period, a week later due to weather. I returned it 5 days after purchase. They then proceeded to refuse to credit it back. There is nothing in the agreement that says you will be charged a minimum of one month service if you decided to cancel service and return the phone.

Perhaps it was my fault I didn't return the phone the next day. However the MSC did reimburse the activation fee, but it was too late to submit the monthly charges with the report because I only became aware of them a month after submitting the report.

Verizon then proceded to place the $75 debt on my credit report as an unpaid debt.
I just saw another request for shoppers to do this Verizon shop. It specifically says that the device you buy has to be returned within 2 days. People have apparently had a lot of problems with the corresponding AT&T shop. I don't recall a lot of complaints about Verizon (I might be wrong, and if so, I am sure that I will be told that I am wrong, which is OK with me).

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
I did a Verizon purchase-and-return shop. I returned the phone, not activated, the day after the shop. I had asked the associate during the shop AND during the return to make sure there would only be a $50 charge. Verizon then charged me extra and, yes, sent the debt to collection because I would not pay. It took months of me trying to talk to someone on the phone. I always gave up due to LONG wait times (at least 30 minutes each time). It turned out the debt getting sent to collection was actually a good thing because the collection agency had a different phone number for me to call and a live person actually answered after a reasonable amount of time.

(BTW, I did an AT&T purchase-and-return from a vendor inside Costco, too. That shop was even worse.)
As it applies to AT&T. the return was a nightmare. I think it took six calls and being forceful for me to cancel; in my opinion, it is a $500 shop. If, though, you desire the service AND will not be cancelling, my guess is that the job is relatively easy.
I had trouble with an AT&T shop. I am still dealing with the problems from the AT&T shop over a year later almost 2 years now. I realize now in hindsight, I should have gotten a Verizon shop, and purchased the tablet that I am currently speaking to you on.

I have purchased and returned many things from Verizon. I have never had a problem. But I am long time Verizon customer, Both on landlines and mobile phones also, in California and here. Right now I'm hoping for Verizon to build out their 5G Network here so that I can get the 5G at home and actually have Wi-Fi that works in my house.

Edited 1 time(s). Last edit at 06/23/2022 06:45PM by Morledzep.
Sorry, only registered users may post in this forum.

Click here to login