So does mystery shopping change anything where you've shopped?
Because in many cases a 'bad report' means that the location is penalized by not receiving bonuses or other benefits, shopping serves as a way to reward those that do knock themselves out to do it right. Because in some cases a 'bad report' leads to additional training/retraining, either the location is resistant to it or just doesn't 'get it'. I have had a gas station proprietor tell me that it is more beneficial to continue selling the products and doing the advertising that is prohibited by the franchise than to lose the $50 bonus for a good shop. We all make decisions. By the way, that gas station proprietor no longer has a station. After enough reports of non-compliance the station was taken away from him.
Found out from an employee at a gas shop the other day that if the station doesn't get at least a certain score they get fined $150 each failed report. Guess if it doesn't matter to the station owner, nothing changes. Unless it hurts badly enough, we seldom change our behavior. Money usually motivates if pride doesn't. Guess if it was going to cost me my business or my branding by a national chain, I'd clean up that restroom or replace that rusty pump. (Or the S on the _HELL station canopy. lololololol That was from a storm though.) I liked giving certificates worth $10 to clerks wearing their uniform though. That was a nice little perk. It's not much but it's a little surprise if they actually get it. I had several clerks told me they'd never gotten cards they'd supposedly won in the past. One guy actually told me the uniform sucks and it's not worth maybe getting $10 so he's not going to wear it. lolol
Today I Will Choose Joy!
"Finally, whatever things are good, true, noble, lovely, of good report...if there be any virtue, if there be any praise...think on these things." ....It's a command, not a suggestion!
"Finally, whatever things are good, true, noble, lovely, of good report...if there be any virtue, if there be any praise...think on these things." ....It's a command, not a suggestion!
No, abolutely not. The panhandlers are still out there begging for money as I walk in to the store.
Well after about 5 months of reporting on old disgusting frayed door way entry mats, the last time I was at the store I did notice they had been replaced. 
i think it depends on what you are doing it for... to me if i get paid i dont care if they change to compliance or not... i do get a certain sense of power being the one giving them the grades... but that feeling doesnt pay the bills...
with the 10 or so alchohol and tobacco compliance i have done, 3/4 of the time i am not carded... with these i feel differently... i think every one should be carded to stop the people that are under age... but to others it is an annoyance , a possible attack on privacy, and some (on this site too) find it as a slight to their looks...
i feel these are really poor excuses...i guess i feel more about these because my grandpa died from a bad liver from drinking to much... he lived 78 years which is close to the average of 80 but i think he was in a lot of pain for the last two years of his life... my grandmas on the other sides life was cut tragically short (58) due to lung cancer as well...
Edited 1 time(s). Last edit at 06/15/2011 04:34AM by cooldude581.
with the 10 or so alchohol and tobacco compliance i have done, 3/4 of the time i am not carded... with these i feel differently... i think every one should be carded to stop the people that are under age... but to others it is an annoyance , a possible attack on privacy, and some (on this site too) find it as a slight to their looks...
i feel these are really poor excuses...i guess i feel more about these because my grandpa died from a bad liver from drinking to much... he lived 78 years which is close to the average of 80 but i think he was in a lot of pain for the last two years of his life... my grandmas on the other sides life was cut tragically short (58) due to lung cancer as well...
shopping north west PA and south west ny
Edited 1 time(s). Last edit at 06/15/2011 04:34AM by cooldude581.
The restaurant I did numerous times finally starting putting a paper liner on their trays after I complained about some of the food being placed directly on them. That was a nice little thing to see change. Maybe I wasn't the only shopper it bothered, but either way, I was happy to see a change made.
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